Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up9:44 AM, 17th April 2020, About 5 years ago
Great,
Let's see if she replies. Their policies of helping bad tenant more & more only gets them a temporary stay of execution. Making the tenant next time much harder to get a house.
John Bullock
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Sign Up11:15 AM, 17th April 2020, About 5 years ago
Great piece enjoyed reading it though I think it will not penetrate the anti landlord sentiment
Ian Narbeth
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Sign Up11:28 AM, 17th April 2020, About 5 years ago
You are absolutely right that in any residential landlord and tenant dispute, the landlord is always out of pocket. The reason of course is that landlords are involuntary creditors. If a customer stops paying for a service or the supply of goods, the supplier can stop supplying. Landlords can't and as tenants stay on in occupation, their debt increases every day. The landlord is obliged to take legal action because he cannot simply stop the service. In court landlords never recover anything like full costs of bringing the claim.
David
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Sign Up11:30 AM, 17th April 2020, About 5 years ago
Thank you Possession Friend. All efforts by members on this site to raise awareness with those in power is appreciated. I do have my doubts though that responses from my MP are genuine and that she has any intention of raising my complaints about the increasing pro tenant stance of this government. Will for example the £4 billion spent to root out rogue landlords be matched with £4 billion to root out rogue tenants. Well of course not so Johnson's manifesto pledge to make the rental market a fairer place falls at the first hurdle. No reply yet as to when they intend to introduce housing courts either. In the meantime landlords obligations have not changed and they are expected to risk their lives inspecting properties while they lodge rogue tenants for free or at reduced rents indefinitely.
Coastal
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Sign Up12:11 PM, 17th April 2020, About 5 years ago
Some time ago I approached our local MP relating to many of the issues we are facing as landlords, adding a warning that in time desperately needed rental housing will severely diminish should the government continue with their unbalanced pro tenant, anti landlord policies. This was quickly batted to the House of Commons resulting in a number of letter exchanges directly on the matter. The eventual outcome was of a dismissive stance, seeming to only wish to highlight the level of new housing the Conservatives have created since being in power. I think the point that Ian makes in being unable to stop supplying is very relevant and is a result of the government no longer recognizing being a landlord is an actual business, borne out by the S24 tax changes! This is despite many of us (myself included) being full time landlords supplying much needed homes to local families. Good luck Possession Friend but only when many landlords have exited the business and housing gets to critical mass will the government see and understand the consequences of their anti landlord polices.
Dennis Leverett
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Sign Up12:25 PM, 17th April 2020, About 5 years ago
Reply to the comment left by Coastal at 17/04/2020 - 12:11
Problem is though they will never see it and place the blame elsewhere, probably blaming Landlords for cashing in on their investments to have a jolly life somewhere, I don't think.
Ingrid Bacsa
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Sign Up0:49 AM, 18th April 2020, About 5 years ago
We victim landlords need to unite and rebel in some way like students or workers unions do. Governments simply will not help our status because
1. We are a minority group - all parties get more votes from pleasing tenants
2. They can easily take our money in fines and licences and planning inspections and annual HMO inspections - milliins - all to subsidize Councils, like taking candy from a baby
3. They want control without accountability . They sold Council Housing because they didnt want the maintenance expense and responsibility. Instead they pushed all responsibility onto us landlords - we must be "social' landlords whether we intended to be or not. But the governments/councils still maintain all control, scoring points with tenants, and generating business for gas inspectiors, EPC surveyors, electricians, fire safety inspectors and builders.
Enough is enough. If we organise a mass peaceful rebellion - by all withholding annual tax payments or some other action - they couldnt jail us all and might start to listen.
Currently all we can do is grovel in trying to change the balance. Polite discussion with NLA etc has achieved nothing. We need to find a weapon by uniting, that will force the government to incentivise landlords.
If we dont it will just get worse until only millionaire landlords (mostly from House of Lords) will exist. I guarantee the balance would change in their favour then. Come on guys, united action is what we need. Who can forge a plan?
Fiona
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Sign Up17:48 PM, 18th April 2020, About 5 years ago
Wellsaid ian. And thank you thank you thank you for your offer for free help last week on the phone. You helped me calm down, and not feel so alone, and gave me great professional advice too.
My two pennies worth here. I had a tenant once ask me to guarantee them a car loan ? ? ? Bonkers.
However, I came to see it this way. Basically, whenever I give a tenancy, this is essentially what I'm doing. I am signing a contract, that guarantees, that for the next god knows how long, I am guaranteeing them their living costs.
Rudimentary I know. But it worked for me psychologically, to be better at referencing, and listening to my gut.
Another incident. 3 years ago. Tenant in shared house. Worst one ever. Monster. Long story short, I had to do an escorted by police lock break on the front door. Police inspected the house. There were clearly weapons in the house, crowbars, a bat etc, that hadn't been there previously.
Meant for me, and my partner. It was clear as day what the intention was. To me, and the police. i will never forget the police man looking at me really sadly, and saying " I'm sorry, there's nothing we can do "
I've made it my mission in the last 3 years to downsize. I'm at 4 houses now, 25 rooms. Can't wait for the day I have NO tenants EVER again my life.
Never known such an inequitable relaitionship in all my life. No one in my life has that much power over me. Not even my own lovely lovely daughter.
If anyone in my life treated me the way tenants are allowed to treat us, I'd ghost them. The LL / tenant relationship does not afford us this. I'm out.
I'm a GREAT landlady. Love property. Great relaitionships with the majority of my tenants over the years. It's a privilege to take care of people, and give them good homes. But the few spoil it for the many. Not helped by legislation, and odds stacked against us.
Sigh. rant over. I am out. I've spent 2 years working out my next strategy. I do love property. But no more tenants for me.
Ingrid Bacsa
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Sign Up23:35 PM, 18th April 2020, About 5 years ago
Reply to the comment left by Fiona at 18/04/2020 - 17:48Dear Fiona I know well what youve been thru and why you are jacking in. I have decided instead to run my 3 houses with a live in landlord in each of them. Tenants will be renting a room in shared houses but they will be under licence. These are not shorthold tenancies and tenants do not have the protection that kills us. Simply, if they come across as abusive or they default, they go - quickly. And we change the locks. I will not cower to the government's oppression of landlords. And THIS is I believe, a way around it as soon as lockdown is over.
Jonathan Clarke
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Sign Up2:04 AM, 19th April 2020, About 5 years ago
The landlord is yes at a major disadvantage when things go wonky . I kinda knew that though when I became one and that feeling has never changed in 20 years . So I work with the system I am given . There is no strong union to fight my corner.
The newly formed NRLA should be our voice but it is not a powerful enough voice so I have to rely on my own endeavours.
So I factor that potential financial loss into my plans and think how can i avoid my personal pain
Its down to me . How do I get the advantage . Its all about tenant selection for me . Get that right at the outset and the tensions are not there down the line. That requires time and interview skills . Its never going to be foolproof but the tenant selection processes used by many agencies who pump that job out to these third party firms are next to useless . I wouldn`t rely on them one bit . They ask maybe 3 questions by e mail. No due diligence. Its a disgrace .
I do my own interviewing and set the tone right at the outset.
Dig dig dig into their lives and you will tease out the strengths and the weaknesses in their application. After all I`m giving them keys to my 200K asset and asking them to pay me 10K every year for say 5 years . Its a big ask and a big risk
Look for good values instilled in them by their parents and their schooling . That tends to stick with them through life . Good tenant selection though at the outset tips the scales in your favour.
Good Luck