Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up20:22 PM, 15th December 2011, About 13 years ago
Maybe we should combine both ideas. Good thinking from both the candidates.
Ben Reeve-Lewis
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Sign Up11:53 AM, 16th December 2011, About 13 years ago
Speaking as a London tenant who pays two thirds of his income on rent, not simply the one third that Ken alludes to I would dearly love to see rents come down and would happily vote for him if I seriously thought he could do it, but I have to confess I cant see how he will be able to pull it off.
Boris's magic blue badge is a similar load of old twaddle. He hasnt thought it through and is even setting a late date for it's implimentation so if he gets voted out he doesnt have to bother with it, just pre-electioneering blather from both of them.
We dont need another bloody level of agent/landlord accreditation, we need jsut one national standard. regulations and laws on renting are already more complicated than Japanese arithmetic. we wouldnt need landlord and tenant education if it was all a bit simpler. And I say this as a housing law trainer.
At election times all popular campaigns get thrown into the mix in an attempt to catch as many interests of the electorate as possible. Landlords are simply the pawns for this bit, shopkeepers, council tenants and even cyclists will be tossed into the mixing bowl as the months go forward
Mark Alexander - Founder of Property118
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Sign Up10:50 AM, 17th December 2011, About 13 years ago
Below is the latest press release from the NLA on this subject. I'm really not sure how I feel about them sucking up to the politicians on this. What do you reckon?
The National Landlords Association (NLA) has commented on the London Assembly Investigation* into private-rented housing, published today.
The investigation, by the London Assembly’s Planning and Housing Committee, was to assess the state of London’s private-rented sector and opportunities for its improvement.
The NLA provided evidence to the committee from the landlord’s perspective.
Richard Lambert, Chief Executive Officer of the NLA, commented:
“This report highlights the key role the private-rented sector plays in the provision of housing in the London. We were delighted to contribute our evidence on behalf of landlords to the Committee’s investigation.
“We encourage the Mayor and policy makers to adopt the Committee’s approach towards the private-rented sector. There needs to be a clear synergy between encouraging robust and proactive enforcement action to tackle criminal operators, while supporting the majority of landlords to professionalise and observe best practice.
“We are pleased that the Greater London Assembly has recognised the importance of accrediting landlords as a way of raising standards within the sector and look forward to continuing to work with the GLA and local authorities to promote the benefits of becoming accredited.
“We also welcome the fact that the Committee recognises that tax should be part of the solution to encourage investment in the sector, recognising landlords in a similar way to other small or medium sized businesses.”
Ben Reeve-Lewis
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Sign Up16:32 PM, 17th December 2011, About 13 years ago
I sit on the steering group of the London Landlord's Accreditation Scheme and this came up at our meeting a couple of weeks back, to a very cautious and luke warm reception.
Yet another standard of regulation that is entirely voluntary to join and with no real teeth for those that breach it. With ARLA, NALS, RLA, NLA etc etc out there why on earth bother with another one?
The standards havent even been set yet, so all it is, is the idea of a London wide badge, with nothing behind it yet. The current debate being, do you set the compliance standards so high that nobody joins or so low that the badge is meaningless?
The usual suspects are already arguing with each other about how they already have the last-word standards in place and so they should be the ones to dictate how it goes.
The NLA are putting the landlord's views but I dont know who is putting the tenant's thoughts on this forward
A pointless farce if you ask me.
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Sign Up3:08 AM, 18th December 2011, About 13 years ago
What about asking Shelter what they would like to see in any Landlord accreditation scheme.
They appear to set themselves up as the tenants' champion.
One would presume that such approval for a scheme approved by Shelter would attain gravitas amongst all parties involved in the letting industry.
Ben Reeve-Lewis
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Sign Up10:53 AM, 18th December 2011, About 13 years ago
That is indeed and an excellent and sensible suggestion Paul. One thing the whole industry lacks is a joined up approach, too many vested self interests rubbing up against each other.
As I understand it Boris is only taking suggestions from the usual suspects and although there will be measures in there that protect tenants too the emphasis is inevitably going to be slanted towards the landlord side.
I am concerned too about the argument about where to benchmark the standard. I think certain things should be inviolable, such as gas safe (I know) electric certs, carbon monoxide alarms and other property standards but if membership is voluntary then why would a landlord bother to sign up when they can happily let without fulfilling anyone's criteria and without fear of any sanctions?
I am very much in favour of a single regulation standard for agents but I think the best way to improve PRS standards on all fronts among landlords is best done on a local basis, with councils, who are after all the enforcement departments for these things, working with landlords.
Sorry I know I keep banging on about this
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Sign Up11:24 AM, 18th December 2011, About 13 years ago
No you are not banging on; it is after all the reality of the situation which you are more aware of than most of us.
The trouble is with 'localism' you will end up with a fractured and disparate regulation system.
Where possibly LL in one council area have different regs than the adjoining council
We already have problems like that with school catchment areas.
How do we get all the local areas agreeing to common standards throughout England and Wales, beats me!
It doesn't help landlords or tenants and will make your workload across council areas a nightmare!!?
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Sign Up11:29 AM, 18th December 2011, About 13 years ago
When you mention fear of sanctions; that is something that yes would worry me but more particularly and possibly more cynically nothing could be worse for business if you have a fatality at a property you let out caused by lack of CO, SD; fire blanket, extinquisher,CP12,
The tabloids would latch onto that straight away.
Just what look happend to the INNOCENT LL in that murder case recently.
Ben Reeve-Lewis
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Sign Up13:39 PM, 18th December 2011, About 13 years ago
Yeah there is no fixed solution to this. On the one hand I favour local relationships between landlords and the council but I admit I have evry grave trepedations about Localism.
I lean towards local solutions but I wonder how we are going to be able to operate when the world and his wife start dictating how things should go. Who was it who said a camel is a horse designed by a committee?
But on the other hand we have had decades of centralised thinking by council's, whose various committee members have been influenced by a variety of political persuasions and the latest fad management book and that has exactly worked either.
My council have formed a team to do the new thang, build relationships with landlords and influence the way things are run locally and I have put in to be a manager of that new team but I do wonder sometimes, if I get the job, if I wont end up in the Priory after a year haha
Believe it or not I have no problem with the idea of getting you guys on board. You are the easy bit, as long as it makes sound financial sense landlords are easy to please, changing the council mindset of my collegaues is going to be the major 1 in 3 grade uphill struggle.
People outside the council see us all as one body but trust me, that isnt how it works on the inside. we are a wide variety of departments and teams within departments who traditionally, for a variety of legal reasons dont share information with each other, let alone people outside the council.
I truly believe the change can be brought in but in being one of the champions of that change, whether I get a manager's job or not, I will make myself as a fart in a phone box
Matchmade
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Sign Up6:45 AM, 20th December 2011, About 13 years ago
This is typical of the NLA approach: perhaps it's sucking-up, or you could call it softly-softly. As an NLA member I do get irritated by their lack of anger sometimes and what appears to be a passive playing by the rules of the Westminster village. But then landlords, unfairly, have a very poor reputation with politicians and the general public, and the NLA has consistently shown a preference for influence and persuasion over the blustering "campaigning" tactics of worthier-than-thou organisations like Shelter.