Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Tessa Shepperson
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Sign Up14:57 PM, 12th July 2012, About 12 years ago
Section 11 of the Landlord & Tenant Act 1985 only really covers the landlords statutory repairing covenants and the landlords inability to contract out of them :
http://www.legislation.gov.uk/ukpga/1985/70/crossheading/repairing-obligations
Anything else is really up for negotiation between the parties. So far as I am aware it does not specifically say in any act of Parliament or regulation, that lawn mowers MUST be provided if the landlord wants the tenant to maintain the garden. Statutes generally do not go into this degree of detail or they would be even more impossibly long than they are now.
It is possible that the Office of Fair trading may consider a clause requiring the tenant to mow the lawn to be 'unfair' but I don't remember seeing anything about this last time I looked at their guidance (although it is not an easy document).
I am inclined to think it is up to the tenant to spot that they are down to do the garden and to ask for tools to be provided before they commit themselves and sign the tenancy. I am happy to be corrected on this though.
My own view is that landlords should provide gardening tools if they want the tenant to maintain the garden but that is just a private opinion, its not law.
Mark Alexander - Founder of Property118
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Sign Up16:17 PM, 12th July 2012, About 12 years ago
Based on the last few comments I'm beginning to wonder whether I've been a sucker for an urban myth. I have read the entire Landlords and Tenants Act this afternoon and unless I've fallen into a a trance at some point and missed it I don't recall seeing any laws to say that a landlord is compelled by law to provide gardening equipment. However, if this is an urban myth, it's a belief which is very commonly held. Just try a Google Search for "landlords and tenant law lawnmower" and you will see what I mean. I don't have any written advice from when I took it all those years ago which is a shame. As Tessa has said, it may have been Trading Standards that have made a ruling or perhaps a piece of case law that was quoted to be. On the other hand, I may simply have been advised badly.
Antony Richards
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Sign Up20:05 PM, 12th July 2012, About 12 years ago
Mark, I have checked LTA 1985, 1987 plus Housing Act 1988. No mention whatsoever of it being a legal requirement to provide a lawn mower
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Sign Up23:41 PM, 12th July 2012, About 12 years ago
Surely all tenants are supposed to behave in a 'tenant like manner'.
If they take on a garden then they surely shouldn't expect to be provided with all mops etc to clean the house
It is part of the tenant's responsibilities to look after the whole property.
This includes weeding the garden, cutting grass etc.
Cleaning windows, inside and out.
If one rents a place furnished though there could be an argument for provision of such equipment though not the consumable items .
But of course the lawn mower type should be one which if it cuts a cable or runs over a foot there will be no damage to a tenant.
Can you imagine what claims a tenant might make in the event of an accident involving the mower.
Mark Alexander - Founder of Property118
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Sign Up7:41 AM, 13th July 2012, About 12 years ago
Does anybody want to buy 11 well used lawnmowers? LOL
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Sign Up8:04 AM, 13th July 2012, About 12 years ago
My own understanding is there is no legal requirement to provide a lawn mower, vacuum cleaner, mob, brush, bucket, sponge or duster for a property, whether furnished or not.
The key to this is that the tenants are required (as suggested already) to maintain the property in a tenant like manner together with any other obligations detailed in the agreement. How they do that is up to them, but making it easier for them to do so is probably a good idea. If the tenants don't own a vacuum cleaner then it's unlikely that the floors will get vacuumed!
However, a healthy dose of realism is required. It is far more reasonable to expect a tenant to provide their own basic cleaning materials for a property than it is to expect them to spend a considerable amount on a lawnmower that will get relatively little use (especially during this present summer!). If they don't have a lawnmower, then it is more likely that the grass will become overgrown, perhaps getting minimal attention.
If, as a landlord, you would like the tenants to look after the property as you would expect them to, then making it easier for them to do so is likely to result in a positive result as there are no "Excuses". Not having a lawnmower is a fairly understandable reason for not cutting the grass often, although I would still expect tenants of mine to arrange for a gardener to maintain the garden at reasonable intervals.
Mary Latham
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Sign Up13:37 PM, 13th July 2012, About 12 years ago
Putting the legal requirement to one side for a moment. As a landlord I want my tenant to
1. Take care of my property
2.Be respectful to the neighbours
3. Pay the rent on time and in full
4.Pay their bills in on time and in full
5. Stay forever
I provide both lawn mowers and vacs (little Henry) at all of my unfurnished properties and these items are listed on the inventory as being provided with Manufacturers In Use and Safety Instructions. I have them PAT tested annually or at the turn of the tenancy.
My intention is to enable my tenants to take care of my property, without causing them to go to the expense of buying expensive equipment. In the event that the carpets are not handed back clean or the lawn has not been cut I have a good case for withholding the cost of rectifying these problems from the tenants deposit. An Arbiter would be hard pushed to say that I was being unreasonable and the tenant would have no arguement. During the tenancy, if I become aware that the equipment is not being used to keep the property in good order, I remind the tenant that I have provided the equipment and that the AST requires them to keep the property in good order. I give them the contact details of a cleaning company and a gardening service and ask them to use these services if they haven't the time to do the work themselves. I keep a copy of these emails in case I need them in a deposit dispute - I have never had a dispute nor have I ever had to stop money from a deposit to cut grass or clean carpets.
After 40 years of letting to many, many tenants I know one thing for certain.
"Rules are for the obedience of fools and the guidance of wise men.” and women!
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Sign Up14:17 PM, 13th July 2012, About 12 years ago
Whilst it is not a legal requirement to provide a lawnmower,
or a vacuum cleaner for that matter, it is a
good idea if you would like your tenants to keep the property and the garden in
a clean, tidy condition.
If you do choose to provide these items, the house becomes
part-furnished so be sure to provide and inventory detailing the condition of
each item provided and ask your tenants to sign this to confirm agreement. This
will help resolve any disagreement about landlord’s
property at the end of the tenancy. Also remember to look at what tax
implications may result from providing such items.
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Sign Up21:31 PM, 25th July 2012, About 12 years ago
On lawnmowers, I only have one property with a lawn and I provide everything in the shed to keep it neat and tidy but, even with the most fastideous of tenents, I do appreciate it will probably never grace the cover of a gardening magazine!
However, regarding vacuum cleaners, I learnt a very valuable lesson with my first ever tenant when I was extremely green and nieve. I provided all sorts of items which (stupidly!) I thought would make the little house feel more homely, plants, pictures, lots of cutlery, crockery etc. He was there a year and I never had a full months rent as the minute something 'broke', he wanted it replaced! After a prolonged battle to remove him, I found the original vacuum cleaner in the shed while he had taken the new one! Strangely enough, when the old one was emptied, it worked!
Now I provide the bare minimum of table, chairs, bed, wardrobe and let the tenant worry about the rest.
Roy B
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Sign Up19:30 PM, 29th August 2013, About 11 years ago
If you want the tenants to cut the grass you provide the means to do so along with any other gardening tools required to keep the garden trim and tidy. If after this and you have the garden tidy clause in your agreement they will have to pay for it to be tidied up at the end of the tenancy - if necessary out of the deposit. So says my management company. AND I agree with them on this.