Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
AnthonyJames
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Sign Up15:34 PM, 15th February 2016, About 9 years ago
I agree with previous respondents: real damp in a first-floor bedroom is highly unusual and almost certainly is being caused by a leaking roof or gutter outside. Any sane landlord would want to check this out and get it fixed, to avoid further damage to the property. The council's Environmental Health department will also take an interest and their involvement could spur the landlord to action.
However, "damp" defined as 'the walls feel moist and are mouldy, especially in the corners' is probably condensation, caused by cold external walls (poor insulation) and Sarah's behaviour. She needs to turn the heating up in the affected room, ventilate the room (open the window for a short period or leave the window's trickle vents open long-term), and/or stop drying clothes in there. It seems unlikely though that Sarah would be drying all her clothes in the children's bedroom, so perhaps moisture from the washing, kettle and shower is entering from other rooms and settling on the coldest walls in the house, leading to mould.
Other solutions include buying a dehumidifier - portable second-hand ones are cheap on EBay - or buying a condensing tumble-drier, or persuading the landlord to buy one. Dehumidifiers are cheap to run, tumble-driers less so, so there's also the old-fashioned technique of using a maiden or washing-line outside. I appreciate though that's not always practical during cold wet winters and with the volume of washing that three children can generate. An extractor in the bathroom and kitchen helps too, provided they are used regularly. It's all about allowing the house to "breathe" and keeping it well-ventilated.
You can kill mould and mould spores effectively using a product like HG Mould Spray, available for around £5 from tile merchants, DIY sheds etc. Be careful not to get it in your eyes though, and it can spot your clothes.
Trendo
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Sign Up0:15 AM, 16th February 2016, About 9 years ago
Reply to the comment left by "Anthony Endsor" at "15/02/2016 - 13:57":
Anthony, a in order to withhold rent reasonably i would expect the LL to have refused to identify and do works, a seperate contractor to the identified the actual cause , 3 quotes to heve been acquired for works , ll to refuse or fail to do identified works, or alternatively Environmental heath dept to id works and issue notice which Ll failed to do , then 3 quotes and failure of LL to respond, then and only then is it reasonable to withold the value of the invoice paid out to the contractor. " i aint paying the rent until you sort it " is not good or helpful advice.
Chris Byways
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Sign Up9:31 AM, 16th February 2016, About 9 years ago
By withholding rent (for more than the 7 or 14 days in the contract), that is repudiating the contract, bringing it to an end, and to avoid the legal liability of being sued for breach of contract, I would imagine the other party, the tenant has to be able to prove the contract had been violated by the other party, the LL, such that it was incapable of being remedied, or had not after ALL reasonable steps to seek a remedy had concluded.
Mould is far more often that not down to lifestyle, but if a structural problem, that is usually down to one or more provable defects. However that is a vast scam perpetrated by those selling damp cures most of which, and the guarantees are totally useless.
When you see mould on an internal door, that suggests vast amounts of moisture in the air, rather than (the myth) of rising damp, or a leaking roof or gutter.
I think throwing windows wide open for 10 minutes in a bedroom after it is vacated, is more effective and efficient than trickle vents, any evidence? But a lot of moisture is exhaled per person. It has to go somewhere, cold walls are an obvious target.
How does PIV and MVHR compare for running and initial costs, for retro fit in for poorly insulated buildings?
Anthony Endsor
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Sign Up9:46 AM, 16th February 2016, About 9 years ago
If it was as simple as opening a window for 10 minutes, I would have thought this may have been done by now. After 14 months it would be a little silly if this was the only cause of the problem.
As for repudiating the contract, it sounds to me as though this has already happened anyway with the Landlord, so I can hardly imagine this to be the case now.
Talking about reasonable, is it reasonable for a room to be out of use for 14 months despite repeated requests, and then for the cheeky Landlord to force the tenant to pay until the end of the following month after giving notice? The landlord has point blankly refused to do anything, so I would say it's more than reasonable to withhold rent in these circumstances.
It may not be the ideal solution, but what else is the tenant supposed to do?
Gary Dully
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Sign Up11:21 AM, 16th February 2016, About 9 years ago
Reply to the comment left by "Anthony Endsor" at "16/02/2016 - 09:46":
They are supposed to follow the CPR (Civil Procedure Rules), for disrepair!
They are there to help both parties in such situations and on the whole are not biased towards either party.
Damp issues plague the UK, some are structural, but most that I have come across are down to lack of ventilation in older houses never designed for insulation and double glazing turning them into lizard tanks as soon as laundry and cooking get going.
There is likely to be more information about this property that we are not aware of, so I would never suggest breaching a contract.
As for the notice period, this is laid out in The Prevention From Eviction Act 1977, Part II, section 5.
(Google or Bing ) it, it's called Validity of Notices To Quit.
The landlord appears to be non professional, but all this should take is a conversation, followed, if necessary by a visit by the council.
Chris Byways
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Sign Up11:26 AM, 16th February 2016, About 9 years ago
Reply to the comment left by "Anthony Endsor" at "16/02/2016 - 09:46":
This has already been answered.
Withholding rent due to outstanding repairs is wrong. It should be done via EH. Breaking the contract by both sides is not the best answer. (If anyone does that, be prepared to move out sooner or later, the contract is broken.)
No additional rent should be paid in these circumstances of OP.
They can try claiming rent paid back, IF the complaints had been put in writing and not attended to.
Mould is rarely due to one cause. The so called damp cure companies have a vested interest in purveying their myths,
Allowing walls to breath and ventilation are the most important aspects one structural defects have been ruled out. I am not convinced heat is vital, our bedroom is rarely heated, we have no condensation problems. A warm dry duvet is healthier. My shed door nor walls have mould, but no heating.
Solid walls, lime plaster are fine, but then cover in modern non porous paint is certain to cause problems. Find the real causes, not loads of chemical "cures" is the best policy.
Puzzler
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Sign Up10:10 AM, 20th February 2016, About 9 years ago
I think you have a very hard-nosed landlord. I would be quite happy with one month's notice - in fact my agent does not hold people to the end of the month. It would be chaos if everyone moved on the same date.
They can remarket it now but it sounds like a lazy landlord putting it off.
rita chawla
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Sign Up11:51 AM, 20th February 2016, About 9 years ago
Reply to the comment left by "Jan Martin" at "15/02/2016 - 13:40":
I had to recently request a lodger to move out because of mould caused by condensation. The lodger moved into my flat 3 months back and blocked up every bit of window/air vent in the common areas and her room. The windows in her room were not opened even once in the last 3 months, as she wanted to reduce the energy bills. Consequently I had mould growing everywhere on bathroom and window kitchen sill, first time ever in all the 6 years I have been living there and having lodgers. When I tried to speak to her about it, she told me its a 'landlord' issue, nothing to do with her, and if anything, she should not pay her rent until I get it sorted. I realised that she is not the right kind of person for me, gave her adequate notice and requested her to find another place where she might be happier. She really wanted to live there but i had no choice left. Since she has moved out, I am glad to say the mould is gone. Certain things are 'landlord responsibility' but I do believe that tenants need be a bit responsible as well, educate themselves on house maintenence and try to find the 'real cause' of any problem first before blaming others.
Sarah H
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Sign Up6:42 AM, 24th February 2016, About 9 years ago
Thank you everyone for your comments, I have had to set up a new account as I couldn't log into the old one. The damp is penetrating damp due to a raised concrete floor in a garage which is directly behind the wall of the end bedroom. The property is an old cow shed and the damp is coming in from the garage behind which leaks and as a consequence has a damp floor. I have addressed the issue with both the landlords. I live in a small cottage in the grounds of the main house where my landlords live and so I was wary of upsetting them as my children and I are vulnerable due to fleeing a violent marriage. I have asked them repeatedly to help me and they did nothing other than say they didn't know what was causing the problem. so yesterday I had the environmental health chap out from the council and he has confirmed that the damp is penetrating and the room is NOT suitable as a bedroom or playroom due to the damp spores which are fluffy and protruding from the wall. He was gobsmacked when I said the landlords had installed a brand new tennis court at a cost of many thousands pf pounds over the summer and yet would not pay out for a builder to come and see what the problem was and address it. Therefore I am going to take them to small claims court for the rent paid on the room for the 17 months of my tenancy. I would love to have resolved this amicably but the landlady particularly was nasty and aggressive each time a asked them to please sort out the problem. I have been the model tenant and I feel they have not done as they should as per the terms of the tenancy agreement in fixing the damp issue. They have also bullied me and arranged multiple viewings for the cottage sometimes 4 a day when I wrote to them asking if they would please limit them to 2 a day. I got a snotty letter saying they would enter the property when they liked. I am leaving now so its not going to be my issue any more but I feel I am entitled to compensation. The EH chap is going to write me a letter stating the room was not fir for purpose as he also felt I had a strong case.
Trendo
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Sign Up11:50 AM, 24th February 2016, About 9 years ago
Your LL needs a good good up the backside, good luck with your claim