Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ben Reeve-Lewis
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Sign Up10:51 AM, 11th August 2013, About 11 years ago
Reply to the comment left by "Mark Reynolds" at "11/08/2013 - 10:41":
Its more complicated than that really Mark and there is a lot of confusion, yes, sometimes from ill informed staff but also landlords and tenants often misunderstand what they are being told. Not surprising when you see how daft and arcane so much housing law is.
Homelessness units will often tell tenants to stay put because if they give up their tenancy and go "Dahn the 'Omeless" as they say around my way, then they may well be told they are intentionally homeless. This is the main focus of homelessness units whose needs are not strictly those of housing law, which is my focus.
It gets lost in translation too because there is a legal difference between being told that if you dont leave the landlord must follow due process and obtain a possession order followed by a warrant and a tenant or their adviser saying "You have a right to stay there so stay there till the end".
I will always advise on the former because it is legally correct but I also point out to the tenant that if they dont look for somewhere else and force the landlord to follow due process this will likely ruin their references for future landlords.
Jonathan Collins
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Sign Up10:52 AM, 11th August 2013, About 11 years ago
Ben, what is your rationale for charging landlords a fee to improve the lot of tenants? Why should this not be funded by the government? As the tenant is the beneficiary a rational argument could be to charge the tenant. In any event it is inevitable that landlords will either charge any such tax on to the tenant or withdraw their property from the rental pool.
Tenants are not forced to accept sub standard housing; they choose to do so because of their often self-imposed circumstances:
1. Illegal immigrant.
2. On benefits. Regular Landlords (the majority) will no longer accept such tenants because the councils in their wisdom choose to pay rent to the tenant instead of the landlord to whom it is owed.
3. Poor credit history.
Mark Reynolds
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Sign Up11:07 AM, 11th August 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "11/08/2013 - 10:51":
Thanks Ben - How does this
"Homelessness units will often tell tenants to stay put because if they give up their tenancy and go “Dahn the ‘Omeless” as they say around my way, then they may well be told they are intentionally homeless. "
...fit into the DCLG guidance on homelessness? I'm not trying to be confrontational, I am just trying to better understand why tenants who are faced with this scenario are given a letter from the LA telling them to stay put, or in one case don't pay the rent?
I don't expect you to know the answers, but I am sure many landlords out there will have been faced with similar issues but if there is a genuine reason then so be it - Us landlords will just have to put up with it 🙂
Ben Reeve-Lewis
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Sign Up11:15 AM, 11th August 2013, About 11 years ago
Hmmmm Can we just turn that question around there Johnathon?
Is it ok for landlords to run substandard properties for illegal immigransts, those on benefits or have a poor credit history because they have brought it all on themselves?
Who would ever choose to live in sub standard accommodation just because for instance they ruined their credit history when their company, which ran succesfully for many years went bankrupt. I could give you a list of people in that category, including a couple of ex landlords in the same boat because of the recession
Ben Reeve-Lewis
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Sign Up11:18 AM, 11th August 2013, About 11 years ago
Reply to the comment left by "Mark Reynolds" at "11/08/2013 - 11:07":
I wrote an article for P118 explaining this bit of law some while back. Mark Alexander may be able to point you to it. The case law of Croydon v Jarvis. I've got to go out now
Cosmo Anayiotos
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Sign Up11:41 AM, 11th August 2013, About 11 years ago
WHAT DID I TELL YOU MARK ?
This has been on the cards since 2004. This is pole tax through the back door!!!!
Just look at who “ additional licensing “ affects?
It’s HMOs. Every room in an HMO is getting taxed but not individually, because that WOULD look like pole tax,
So instead HMOs are being taxed as a group of dwellings.
The effect is the same, just from a slightly different angle. THE BACK DOOR.
I’ve been bleating on about this for years, “ no, no, no “ say the councils,
“ we are not nasty people,” proclaimed Medusa, she of many heads !!!!
They claim they did a survey.
Who did they ask,? you ? no.
What did they ask ?
How did they ask ?
Where the true effects of their proposals ever FULLY explained
to those who would be effected if the proposals were ratified ???
very much doubt it.
Told you this was going to happen, I told everyone. It was bloody obvious.
Like a train on the rails to Leeds.... IT WILL GET TO LEEDS.
It might stop a few times, may even go into the sidings for repairs, maintenance and modifications, but Leeds is where it’s going to end up.
And now..........??????? what ?????? what fight have you ?????? none.
It’s done.
and just like the death of every high street due to the greed of councils, this will be the death of HMOs, student lets, little old ladies renting out 2 rooms to make ends meet, and possibly eventually couples living together. by the very same method. GREED BY COUNCIL
( because that is the final step. not a joke. )
Gareth
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Sign Up11:49 AM, 11th August 2013, About 11 years ago
I'll TRY to be brief and summarise/paragraph to make this easier to read.
I am a landlord.
I don't agree with blanket licensing - it IS a funding exercise by local authorities, pure and simple. I don't see much evidence of the money being spent on anything useful to fight criminal agents/landlords. (I viewed a property in Newham just yesterday and a government worker wants to get shot of it asap...probably because he didn't have a license to let it out - and it sure has evidence of being let out illegally to me!).
I don't think that regulating letting agents would resolve some of these problems either. There are too many useless or downright criminal ones out there to give a flying f**k about getting regulated. Think of the damage they can cause in the short space of time they are operational before they get found out and closed down. Hundreds of thousands of pounds worth of deposits could go missing in the process, not to mention the fees paid for poor quality service!
Given the desperate shortage of homes to rent, and the willingness of LHA benefit tenants to get something...anything...even if only short term...then there will always be criminal/greedy elements of the landlord and letting agent population out there waiting to mop up the overspill of tenants from the council/social housing sector. The charity support workers do their bit to minimise the risk to their clients by helping them avoid the real dross by accompanying their client on visits...but they can only go so far.
I don't understand why the housing benefit staff don't come out to visit properties to check on the tenant's prospective or current accommodation. I'm not saying they should all become Health and Safety Executives or EHOs, but if the accommodation looks reasonable and isn't a real hovel (and anybody with some commonsense could decide this), then the housing benefit claim would be paid.
However, if it was a real s**t hole then the housing benefit would be refused. This would stop criminal/greedy landlords in their tracks because they couldn't just get any old body in their hovels. Furthermore the working population wouldn't rent it either...so it would be a way of forcing these types of landlords to clean up their act otherwise they won't make their money.
We have to take the profit element out of the system for the greedy, pile 'em high and charge 'em loads, beds in sheds types of landlords/agents and target resources to seeking and destroying these types first. NOT licensing and regulating good landlords out of existence, otherwise through your actions you will be vicariously aiding and abetting the criminal elements!
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Sign Up12:24 PM, 11th August 2013, About 11 years ago
To see if landlord licensing works, take a look at the Scottish scheme.
It has failed miserably.
Around a quarter of rented properties remain unlicensed, although it has hard to quantify as it is in a state of permanent flux.
Guess where the 'rogue' landlords are?
Unsurprisingly, this is roughly the same figure as Newhams farce. Although they charge about 10 times more for offering the same 'service'.
They have set up a huge beurocratic scheme for administering good landlords.
I don't have up to date prosecution figures, but as of 2 years ago there were only around a dozen rogue Scottish landlords prosecuted for not licensing. Many of whom could have been done on other grounds anyway.
Here is a well known, landlord friendly, organisation's report on it;
http://scotland.shelter.org.uk/__data/assets/pdf_file/0005/189734/Landlord_registration_3_years_on.pdf
“We conclude that landlord registration is not yet fulfilling the expectations placed upon it; indeed, that it may not be able to do so.”
I have high respect for Ben and what he does, but licensing won't make his job one bit easier. Due process will still need to be lengthily carried out. It will not give Judge Dredd like powers to stamp out the rogues, it will just be another endless layer of red tape to wade through.
Look at the Scottish scheme.
Mark Alexander - Founder of Property118
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Sign Up12:41 PM, 11th August 2013, About 11 years ago
Another example of a failure was Manchester.
Also check out this exposé I did on the Oxford scheme last year >>> http://www.property118.com/hmo-licensing-fees/33761/
.
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Sign Up12:56 PM, 11th August 2013, About 11 years ago
Reply to the comment left by "Gareth Thomas" at "11/08/2013 - 11:49":
You've hit the nail on the head there Gareth.
Why wouldn't Local Authorities want to check they are giving out HB to pay fit and proper persons to provide decent accomodation?
Surely that would be the reasonable, logical thing to do when spending taxpayers money.
That would be what any responsible parent would do if paying for their offspring's accommodation. In this case, the state is effectively in loco parentis.
It would wipe out much of the problems in one fell swoop. They already know who they are paying HB to. No need to set up another costly register.
I'll tell you why they don't, and it's not the old chestnut, lack of resources.
It is because they could not cope with the huge demand for decent accomodation if they did. They know full well what the situation is out there.
Far easier to do a Newham and tax soft target good landlords and be seen to be 'doing something'.