Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up8:28 AM, 11th August 2013, About 11 years ago
I am unhappy with the fact that letting agencies are unregulated.
If a letting agency refuses to join one of the landlord associations there is nothing you can do .
There are no rules and regulations that you can enforce .Therefore the good and bad coexist together and neither are responsible for their actions.
at the last census my wife went around working on this the number of immigrants who are jammed together are incredible. Even in that small area.
As far as councils needing more people to handle this I think not.Mark's comments on Vietnam were relevant.
In my experience councils spend too long at desks. As they say "you need to get out more"
Antony Richards
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Sign Up8:53 AM, 11th August 2013, About 11 years ago
So to sum up, we do not need more regulation. What we need is effective enforcement of current legislation.
All the necessary powers are in place. Unfortunately there is a lack of willingness on behalf of the authorities to carry out enforcement because it costs to much. What will the LA gain from a successful prosecution? A hefty legal bill.
Not really much point introducing more legislation which will not be enforced
Ben Reeve-Lewis
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Sign Up8:57 AM, 11th August 2013, About 11 years ago
Reply to the comment left by "Barry Danser" at "11/08/2013 - 08:28":
Barry please dont make presumptions about they way I and my colleagues work. The EHOs and I spend 70% of our time out in the field visiting the shittiest, most illegal properties you could imagine, dealing with people trafficking, assaults, criminal practices, fraud, you name it. All perpetrated by landlords and tenants in the PRS.
What always frustrates me when I post on P118 is the prevailing view of landlrods gathering together and saying "Well I'm not like that" and simply thinking that this explains the entire PRS. If you spend a few days travelling around these properties with people like me, the EHOs and planning enforcement you might get a an eye-opener.
Someone else here posted about council workers needing to do 12 hour days and to multi-task. We do all that and more, and whilst doing it we get spat at (last week), threatened (last month) and assaulted (2 weeks ago) on a daily basis by landlords and tenants alike
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Sign Up9:00 AM, 11th August 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "09/08/2013 - 14:20":
In answer to your question he disapeared off the radar for a time...he is now bankrupt!
Lee Gough
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Sign Up9:22 AM, 11th August 2013, About 11 years ago
Reply to the comment left by "Sharon Crossland" at "09/08/2013 - 12:25":
Dear Sharon, Thank you for your comments. I would be interested to when you say ‘run it to the same appalling standards’. Was the property a good standard before he let it out? If so is he to blame if the tenant has no respect for the property. If the property was an appalling standard before the tenant rented it he has a choice not to rent it. There are good and bad landlords just as there are good and bad tenants. Why stop at licensing landlords, why not license tenants? I have experiences that have made me want to cry where I have spent thousands of pounds on a property only to return to inspect sometimes only weeks later to find the property destroyed.
Joe Bloggs
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Sign Up9:31 AM, 11th August 2013, About 11 years ago
hi mark
newham were the first to introduce licensing to the whole area of their authority. you have answered the questions on accreditation/voluntary schemes in the same way, but it is such schemes that the NLA etc want to promote as an alternative to compulsory licensing. newham have said they have no intention to inspect, they will only inspect if they have cause to. the raison detre were easier convictions and recovery under proceeds of crime act. however, the former could be a soft target (as you alluded to) and there a court case last year involving newham held that proceeds of crime did not apply to not having a licence.
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Sign Up9:32 AM, 11th August 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "09/08/2013 - 16:22":
I am really enjoying the debate on here, particularly those comments left by Ben Reeves Lewis. I expected the same old response to landlord licencing as per the Rugg Review (although corrected by you as registration) but licencing, registration, who cares? The overwhelming thread in these posts seems to be 'joined up thinking' and I have seen by my own efforts how this works because I have deployed it over the years. I have my own contacts within the police, the council, (a number of differend departments) and the ear of my ward MP. Indeed my own Borough, that of Waltham Forest are at least looking at selective licencing.
I again emphasise that I am NOT a landlord. I do however see the merits of working from a solid platform, particularly when it impacts on my own sector, that of leasehold. This is why I have always been in favour of licencing/registration as going some way to providing that foundation. In terms of cost however, I don't know whether councils are costing it fairly but I continue to see the PRS functioning on ever shifting sands. The involvement of councils when it comes to housing the homeless under Private Sector Leasing (something else I am familiar with) continues to impact greatly on my sector. This is again primarily due to the lack of bodies that leave councils relying on the word of landlords and their agents and not carrying out the required checks!
I know this because again I have dealt with the fallout!!
I would also add as an aside to your question that the landlord I referred to earlier also had a number of arrest warrants out for him!
If I could have stopped him (and a number of others) from being a landlord on my block I would have done so. But I can't!
Mark Alexander - Founder of Property118
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Sign Up9:32 AM, 11th August 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "11/08/2013 - 08:57":
That may be what it's like in your area Ben but that's not what most landlords see.
Let me give you some examples of issues affecting landlords.
In Newham, we hear of thousands of landlords not having received their licences despite applying nearly a year ago. We hear about landlords being refused licences on the basis they are not "fit and proper" because they choose to live elsewhere in Europe. We hear about ridiculous demands from EHO who come across as "jobsworths", e.g. a lady in Oxford who was taken to court for not adding a new sink to a brand new £40,000 kitchen in an HMO which was a brand new property, even though the tenants all said they preferred the extra cupboard space. A compromise was eventually reached for whereby the landlord would install a second dishwasher. When the EHO came back, the tenants had removed the racks and were storing breakfast cereals in the dishwasher! We have had several discussions here about landlords being asked to strip out period plaster coving and cornicing to add an extra fire retardant layer to ceiling on houses shared by 5 adults. The home-owners next door who have 4 grown up kids have no such demands, they don't have a Gas Safety Certificate either. For that matter, how many home-owners do bother to have an annual Gas Safety check?
My point is this. Authorities which have introduced licencing seem to justify it by picking on decent landlords to justify their existence. What they are not doing is cracking down on the criminal operators such as those you have described. The unlicensed criminals pretty much remain untouched and in many cases the authorities even continue to refer tenants to them! I appreciate that nobody wants to be spat at or assaulted but surely the money from licensing is intended to deal with these issues. I'm sure the Police get the same problems but they don't just hand out parking tickets and issues fines to Mum's doing 5 mph over the speed limit on the school run, although some would no doubt dispute that too.
Based on all the above comments, not just mine, is it any wonder that a PRS revolution is beginning?
I'm sure it's not just landlords who will be horrified when they read this thread, it also explains to tenants why their rents are shooting up and why we are getting more criminal landlords and not less.
.
Ben Reeve-Lewis
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Sign Up9:46 AM, 11th August 2013, About 11 years ago
@Mark....but that is exactly my point Mark, it isnt what most landlords see. Just because you dont see it, doesnt mean it isnt going on.
This gives rise to different perspectives between council officer responsible for sorting out these messes and the PRS landlord community. Enforcement officers see this all day, everyday and we know the back stories of the criminals operating because we work in tandem with the police, so although our involvement might be in a property which is badly overcrowded, our colleagues in the police tell us that the landlord is also a people trafficker under investigation and we do joint raids with UKBA. And these arent isolated incidents, believe me.
Shelter are right in pointing out what a massive problem this is, I just dont agree with their analysis of how it should be solved. I dont want to throw all landlords into the ring, I just want the offenders.
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Sign Up9:47 AM, 11th August 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "10/08/2013 - 12:28":
This is a fascinating comment. It shows there are answers out there if people are willing to work together to find them!