Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up11:23 AM, 10th August 2013, About 11 years ago
Reply to the comment left by "Jerry Jones" at "10/08/2013 - 11:18":
Hi Jerry
Presumably you are referring to John Paul from castledean?
As you know, I have massive respect for John, even though we don't agree on absolutely everything. I would love to read his views on this 🙂
.
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Sign Up11:54 AM, 10th August 2013, About 11 years ago
No, John's crew took over these properties quite recently because of the changed nature of the area. I have used a well-established and excellent Middlesbrough agent for quite some years, who still handle my other two houses in the town. It is them I have asked if they would like to comment.
Mark Alexander - Founder of Property118
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Sign Up11:56 AM, 10th August 2013, About 11 years ago
Reply to the comment left by "Jerry Jones" at "10/08/2013 - 11:54":
Thanks Jerry, I look forward to hearing from them 🙂
.
Mary Latham
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Sign Up12:28 PM, 10th August 2013, About 11 years ago
Reply to the comment left by "Jerry Jones" at "10/08/2013 - 11:18":
Jerry that is interesting I am really keen to understand how licensing landlords has changed the ethnic mix of the tenants and indeed how that has improved the area? Is it about the ethnic mix or is it about the behaviour of the individuals regardless of ethnicity? I look forward to reading the Agents post
The reason I believe that Selective and Additional licensing is about fund raising is simply that Licensing landlords does not actually change anything other than to give the local authority their contact details - this is a very expensive (for the landlords) way of compiling a contact list . The ability to enforce remains the same in that the standards that apply to property that is let apply regardless of whether the property is licensed or not. The enforcement powers also remain the same. The only difference is that the local authority can keep the licence fees. They cannot keep the fines imposed on a landlord who they have prosecuted - they only get back their legal costs and the fines go to the treasury. A simple change that would enable the LA to keep the fines would give them the funds needed to carry out more enforcement activities - a bit like landlord recycling deposits to buy more property. As it stands the LAs are in a Catch 22 situation. They have neither the funds nor the manpower to carry out enforcement in the first place and even when they do they do not recover the cost of the manpower - it often takes weeks of work to bring a case to court. By simply reimbursing this cost, through the fines, they could have an ongoing stream of income to fund enforcement.
Government has announced that a pot of £3M is being made available to LAs to increase their ability to enforce against bad landlords but this is a drop in the ocean and a tiny percentage of the potential income they could make from fines following successful prosecution.
My question is simply this; Why should good landlords pay for the enforcement against bad landlords (though licence fees) and where is the money going that is collected in fines at the moment?
Following 2 years of work with Birmingham City Council NLA was able to bring about a major change in the structure of their HMO licence fees. In a nutshell good landlords who have become accredited through an education based scheme are given a big discount on their licence fee. Good landlords who are members of recognised landlords associations like NLA are given a further discount. This has reduced the licence fee from £1,150 to £850. The cost of these discounts is being recovered by charging the bad landlords like this. When the LA has to trace and chase a landlord and force him to licence he will be charged the full amount without discounts, regardless of accreditation or landlords association membership, and a 1 year licence is granted. At the end of the year the landlord has to pay the full fee again and will be given a normal 5 year licence. This proposal was made by NLA and BCC accepted the model that it is the landlords who increase their enforcement costs that should pay, not as happens in other areas, the good landlord who come forward in time and provide all the information required. The same structure applies to the licence renewal.
I would like to see this model being used by all local authorities - I am still unhappy with the amount of the fee and particularly the cost of a simple renewal but at least it is a starting point and we will be having the discussion about reducing the renewal fees before the next round of renewals take place. In the meantime if we are going to put pressure on Government, in my opinion, we should keep it simple and ask that the LAs that take the prosecution are allowed to keep the fines to pay for the cost of future enforcement.
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My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
John Gell
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Sign Up14:50 PM, 10th August 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "10/08/2013 - 12:28":
It's even worse Mary in the part of Scotland I live in: The local authority have complied their contact list at a cost of some £600k+ to landlords and seem to do very little with it. Poor practice prevails aplenty, unregistered landlords still practice, tenants still feel beholden to landlords who don't honour their obligations and so hesitate to assert their rights. In short, there's no evidence at all that landlord registration is having any positive effect.
I'm intrigued by the Birmingham City Council model. responsible law abiding landlords need recognition and an easy ride, and local authorities need to get tough on the others.
Jonathan Collins
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Sign Up15:40 PM, 10th August 2013, About 11 years ago
If society as a whole desires that people should not be subjected to sub standard housing conditions then society as a whole must pay to enable this (howsoever that might be done) whether the money is raised at a local level or centrally. It is both unacceptable and wholly undemocratic that landlords should be singled out to fund any related initiatives.
This is nothing but a tax on landlords. I strongly urge landlords to write to their local MP to insist that this initiative should not be funded by landlords.
Regarding Ben's comments about staff shortages I would urge all councils to follow the lead of private enterprise where overheads are kept to a minimum and staff retain their jobs and benefits through performance (which equates to long hours and multi-tasking).
It is no surprise that the economic downturn has reduced revenues across the board. Private enterprise responds by tightening its belt. Councils however seem to take the view that they are entitled to maintain their overheads regardless of dwindling revenues and simply make up the deficit by targeting soft options such as landlords (http://www.kingston.gov.uk/complete_questionnaire_for_pdf.pdf )
Instead of sponging off of landlords Councils should follow the lead of Private Enterprise by voluntarily reducing salaries and increasing working hours. Why the deathly hush?
Mike
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Sign Up18:34 PM, 10th August 2013, About 11 years ago
I am totally against it, it is clearly a money making scheme, it may curb some antisocial behaviour but it has put landlords in the front line to fight off anti-social behaviour instead it is a job of the Councils own ASB teams and the local police,
So all they are doing is making money from landlords and then crucify them for failing to curb anti-social behaviour by terminating their licenses, or issuing them with heavy penalties if and hen things go wrong, which do from time to time.
Further more they may not issue a landlord a license to rent his property if the landlord has a criminal record, now which other business owner has to have a very clean criminal record to trade? a man with a criminal record can open up a business and start trading, so why are landlords any different?
So they not only have imposed many strict conditions on Landlords, but are also charging ridiculous mounts for this ill though scheme, which may or may not drive crime down, and push antisocial behaviour to adjoining boroughs.
So Newham is simply putting its rubbish in others back yards.
Newham council is the first in UK to introduce borough wide licensing scheme, and I have yet to receive my license, a year has nearly passed since I applied for one!
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Sign Up23:17 PM, 10th August 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "10/08/2013 - 12:28":
How about councils offering the accreditation route and any other appropriate things that the council wishes good LL to do being charged say £50 for a licence every 5 years
Those that choose NOT to partake will NOT be allowed to take HO team tenant referrals or any tenant on any form of HB, even £1.00! and also will be charged the £1500 fee every 5 years.
Most good LL will immediately comply with such strictures.
i wouldn't object as I can appreciate what the council is endeavouring to do.
The lazy LL that don't wish to play ball will suffer the expensive licensing fees and won't be able to take on HB tenants.
This will have the effect of forcing them to improve their facilities and behave or they will have to exit the LL game!!
Good LL who are prepared to play ball with councils via the way s you suggest should be rewarded with next to nothing fees; the other LL that choose NOT to should be penalised with high licensing fees.
As a part-time lorry and coach driver I am REQUIRED to undergo 30 hrs of CPD training to ensure I may receive money as wages for work carried out.
I would not object if the council required a similar level of training as a LL etc to ensure that I pay very little licensing fees.
So a simple process to encourage LL do do the right thing; those that do, pay less or hardly anything, those that don't get clobbered.
Let the situation reward good behaviour and hit those that don't wish to play ball!!
Even LL can be reformed if they see their bottom line being affected if they don't comply with council requirements.
I could see the likes of Ben R Lewis being rushed off his feet giving training to his borough LL who would be desperate to avoid being clobbered by large licensing fees for the sake of not undergoing the training.
Perhaps the LL that do the right thing might not be viewed by councils as a dumping ground for their dross who then don't pay rent and get away with it until evicted.
Just think you could have a symbiotic relationship between good LL and council housing depts where councils would always ensure the LL received the rent irrespective of the tenant spending it on other things.
So all a LL would do is the day after the rent should have been received the council arranges direct payment with NO 'clawback' possibility if it turns out the claim was dodgy.
It then recovers the unpaid rent from the tenant's other benefits until the LL is repaid.
I've just realised I have been in fantasy land!!..................................................sorry about that; I get a bit carried away at times!!!
No back to reality the councils are our enemies trying to rip us off for their own inadequacies and will do whatever they can to obtain monies form PRS LL who they despise.
Most councils have a left-wing agenda and loathe the fact that PRS LL are needed.
We hate them and they hate us.
We hate them because they are always trying to shaft us and they hate us because we exist and they have to use us!!
NOT a very conducive state of affairs as far as the poor old tenants are concerned!!
There certainly needs to be some more enlightened thinking.
Councils should not be attempting to stitch up GOOD LL; they should encourage them by making any fees ; virtually nothing providing the LL complies with simple council requirements.
Good LL are more than prepared to play ball with councils but only if it is an equal relationship.
LL are exiting the HB market as this is patently NOT presently the situation.
When will councils learn that they and the LL are striving towards the same ends!!!
They both wish to provide good quality accommodation for tenants; for which they expect to be paid!!!
A simple concept which councils do their best to prevent; any wonder why PRS LL are so disenchanted with councils!!?
There may well be some more enlightened councils who are struggling to operate in a more enlightened way such as I think as has been mentioned councils in the Birmingham area via this 'Homestamp' thing!!!
Councils have to realise that the PRS does NOT NEED them anymore.
There are more than enough tenants to go around that do not need benefits to pay for rent.
LL will gravitate towards them.
Somehow councils have to encourage; persuade GOOD LL to come to the fore and provide what the council thinks is appropriate accommodation.
Councils by their money-grabbing ways are just deterring PRS LL from engaging with them to assist them.
Ultimately this is a pennywise; pound foolish solution!!
Councils will incur substantially higher housing costs than if they had a sensible approach with GOOD LL in their area.
This means the poor old council tax payer will be clobbered with increases or other council services will be cut to pay for the spiralling upwards council housing costs.
The answers are obvious; but it seems the council collective has still got it's head up it's collective a--e!!!
Ingrid
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Sign Up0:26 AM, 11th August 2013, About 11 years ago
We own a property in an area with mandatory licensing. We live overseas and be and aware of the licensing requirements late. When we tried to register we were told that because we don't live in the UK that we were not "fit and proper" to be a registered landlord, and it was suggested to us that we name anyone we know resident in the UK as the registered landlord (in the end the agent is the registered landlord for us) What a joke. We have had the sane tenant for three years so we must be doing something right. In our area at least a case of revenue raising which will lead dodgy landlords further underground and increased rents for the tenants.
Mike
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Sign Up2:34 AM, 11th August 2013, About 11 years ago
Reply to the comment left by "Ingrid " at "11/08/2013 - 00:26":
Totally agree with you, the scheme is just another bureaucracy madness, any responsible landlord living abroad like yourself would have taken contingency measures and placed someone in charge or to contact in case of any emergency or other maintenance requirements, so who are they to refuse licensing on these bases, it does not discharge your responsibilities as a landlord wherever you live.
I hate to think Council could refuse a landlord license based on many minor factors, and force you to employ a lettings agent, and you end up sharing your income with someone who hardly do much for it, many are just rip offs, employing poorly skilled tradespersons, and put a mark up on any work carried out.
For example, my tenant found that a 2 year old oven did not heat properly, so the tenant demanded a brand new oven, i refused that i paid £400.00 for it less than 2 years ago, and if anything it could be repaired, so i ordered a new element and fitted it myself (I am electrical/electronics engineer) so in the end managed to save a £400 oven/cooker for less than £20.00, but had I given a lettings agent full management, I bet it would have been thrown out and brand new one ordered and funds deducted from my rent!