Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
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- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mary Latham
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Sign Up10:35 AM, 9th August 2013, About 11 years ago
Hahahahahahahaha I would really like to see how that fits into their analysis of the results. If I worked for an authority where Selective or Additional licensing was in place I would cringe reading Marks replies because they are sooooooooooooooooo close to the truth.
On a more serious note I see the use of these powers in some areas as ignoring the fact that Government decided not to licence every landlord in the country and local authorities stamping their feet and doing it anyway. I admit that some local authorities are using these powers appropriately to clean up areas where properties are appalling and landlords are worse, they tend to attract the worse tenants and the whole area goes down because of serious anti social behaviour and crime. When the powers are used in such an area they can be effective because the landlords have to invest in their properties to bring them up to standard and then they are more careful about the tenants that they take because they don't want their properties trashed. What licensing will not do is change the behaviour of tenants and in some areas local authorities and the Police are simply passing on their statutory duties to landlords and this is just not on. In other areas local authorities are using a sledgehammer because they are so bad at tracing the owners of properties and they want the good landlord to pay a licence fee to give them the funds and staff to do it. This is particularly true where local authorities have ignored the word "selective" and have used this power to licence the whole of their area. Government are right to ask what they expected to achieve and more so to ask have they actually achieved their goal. Most of them will not be able to answer question one and therefore question two will be irrelevant. Just why it has take Government so long to ask these questions I have no idea.
Landlords and landlords organisations now have a very simple way to prevent the spread of inappropriate use of this legislation - during consultation we should just ask the questions asked in this survey. Thank you Mark for taking the trouble to tell us what those questions are - very helpful
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My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
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Sign Up12:25 PM, 9th August 2013, About 11 years ago
As the resident manager for a block of private self-contained flats in Leyton East London (22 flats) surely landlords can't have it both ways? On the one hand they don't want 'across the board' licencing (even as per the Rugg Review although they were broadly in favour of it at the time) as they cite that local authorites have plenty of powers they can use, particularly when it cones to anti-social behaviour and then on the other hand complain when they use them!
We don't have selective licencing in my borough (that of Waltham Forest) and any one can purport to be a landlord. (and does). continually have to bring in Environmental Health on behalf of tenants by requesting an HHSRS inspection under the Housing Act 2004 due to the appalling conditions they (and their agents) allow their tenants to live in.
I have one tenant who is virtually blind and needs a carer, who has been forced to continue living in a flat that has sustained serious water damage with the landlord continuing to extend the dates as to when the repair work will start. I am working with another council on this particular issue as it wasn't my local authority who placed the tenant here.
I have another living in appalling conditions who has serious health issues which include a recent heart attack and I have got Environmental Health to attend there, again under the aforementioned legislation.
I have a Prohibition Order on yet another flat issued by the council, again initially under the same legislation.
The point I am making here is that I started off in leasehold support, working for the Directors of the company that own the freehold but over time I have moved into dealing with issues within the PRS due to the number of flats being sublet.
I am pleased that councils assist me in dealing with such issues because had landlord licencing been the norm then such individuals would never have gotten a licence to operate. In fact the landlord with the flat that has a Prohibition Order was fined by Newham Council for running an HMO in disrepair. Because we don't have licencing here, he was able to own a self-contained flat in my block and run it to the same appalling standards with impunity until we took over management and ownership.
Working across two sets of legislation as I do, there are great weaknesses in both but landlord licencing as per the Rugg Review would be a good start in establishing more solid and less fragmented sectors.
The type of situations I deal with here can be found in the worst types of HMO but we are not an HMO. And don't get me started on the number of assaults myself and my partner have sustained in the course of protecting our assets!
Licencing? Bring it on I say!
Mary Latham
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Sign Up14:12 PM, 9th August 2013, About 11 years ago
Reply to the comment left by "Sharon Crossland" at "09/08/2013 - 12:25":
The Rugg Review recommended national registration not licensing. The point is that local authorities have many powers to deal with the sort of issues that you have raised and they do not need licensing to do it. The fact is that they are not using their existing powers and there is no evidence at all that licensing landlords has made any difference to property/management standards and this is obviously what DCLG have picked up on. I know many local authorities who are almost a year behind with the issuing of mandatory HMO licenses and have have not even inspected those which have been licensed for 5 years which is part of their statutory duty. If they cannot deal with mandatory licensing how will they deal with the increased demand of more licensed properties?
Like you I want those criminal landlords out of the business but licensing will not do that enforcement of HHSRS would.
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My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
Mark Alexander - Founder of Property118
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Sign Up14:20 PM, 9th August 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "09/08/2013 - 14:12":
Here, here Mary!
Many people think what Newham have done is new.
It is NOT.
Manchester tried it, ran the project for 5 years and then dumped it. They raised £700k, spent £1million and achieved nothing apart from creating creating five jobs jobs but that's about it. Standards did NOT improve and whilst it was difficult to get to the bottom of the spin regarding, my personal view is that the intensity of pressure for them to demonstrate they had actually achieved anything was overwhelming.
Newham will go the same way, as will all of these schemes, becuase the real criminals will just ignore them.
QUESTION FOR SHARON - the Newham landlord you have cited, does he still operate in Newham and if so has he improved his standards?
.
Ben Reeve-Lewis
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Sign Up14:48 PM, 9th August 2013, About 11 years ago
Provocative stuff Mark.
Here’s my view as one of those council enforcement officers, tempered also by working in one of the more run down inner city areas in the country who sees the worst end of it all on every front. My area is very similar in most respects to Newham.
Admittedly my kind of borough is very, very different from places like Worcester or Torquay but I think you are making the problem out to be far more black and white than it is (and yes I know it’s you being playful)
I think all here agree that the bad landlords need to be taken out of the game and the rough, dangerous properties need to be dealt with and it’s the councils who by and large are in the frontline of this. We have the various powers, the police generally don’t.
The main problems in the PRS in my area are:-
• The sheer amount of landlords and tenants out there.
• An explosion in the number of dodgy letting agents perpetrating fraud and bypassing any laws.
• Landlords converting properties without planning permission into HMOs with tiny accommodation units that are often death-traps.
• People trafficking tied to certain landlords and properties.
• Rental properties being used by criminal gangs to grow Marijuana (EDF shut down around 10 every week in our area alone…this is just the ones we find out about)
• A high proportion of tenants with English as a second language and often with no legal entitlement to public assistance.
• A high proportion of tenants with drink, drugs and mental health problems.
All of the above make up my average working day and I think any P118 reader would agree that these are serious social problems and that their effect on the wider community costs us a fortune.
The worst landlords and agents are taking advantage of the most vulnerable tenants and the worst tenants are ripping off landlords deliberately. Somehow they have a way of finding each other, usually through cards in newsagent’s windows. I always say to them, ‘Look at the handwriting….doesnt that tell you something?’ ha ha
The problems in tackling all this for councils like mine are the following:-
• Staff cuts denuding teams to the bone so much that there is often only 1 or 2 officers in a enforcement unit to deal with the above.
• The sheer unwieldiness of standard criminal legislation.
• Lack of support by the criminal courts who impose paltry penalties which are no deterrent.
• An unbelievably long winded bureaucratic process for tackling bad landlords and dangerous properties.
• Tenants who would be the main witnesses in any council action who are themselves often severely lacking in credibility.
But by far and away the biggest problem is staff levels when faced with the volume of problems.
Newham took on a whole army of extras to do what they did. The big question for us council bods is ‘How long can they keep it up?’. If they cut staff the whole edifice will crumble.
Greenwich council are about to employ 18 new staff to do a Newham and I hear on the grapevine, Southwark are also looking down the same road.
Many on the edge of the business call for councils to have more powers to deal with these problems but every enforcement officer I know says we don’t need them. What we do need is enough people to take action on what we do have. A bit of support from the criminal courts wouldn’t go amiss either.
As you know I believe the Newham approach is counterproductive and a partnership approach tied to an enforcement arm for the offenders is the way forward but you need enough staff, whatever way you work it.
Every enforcement officer knows the names of it’s bad apples and we know what properties they own too. We could target them alone quite easily but not without bums on seats. While staff are being continually cut the criminal landlord community will continue to run rings around us and licensing will be seen as a vote winning easy option.
Mark Alexander - Founder of Property118
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Sign Up15:10 PM, 9th August 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "09/08/2013 - 14:48":
I feel your pain Ben, one has to ask whether it's even worth bothering to tackle the problem.
If you had 1,000 extra TRO's would the problem go away or would you merely shuffle the cards a bit?
I liken this to the Americans in Vietnam, no matter how much they scaled up they could not win and eventually they realised it and pulled out but only after both sides had suffered horrendous casualties.
The bottom line is that there isn't enough property and their isn't enough money. Move one under-privileged person out of a bed in a shed and another will move in. Flatten the shed and another will be built because these people will still need a roof over their head.
Stealth taxes on the PRS will not help.
.
Mary Latham
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Sign Up15:22 PM, 9th August 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "09/08/2013 - 14:48":
So we are back to "raising standards or raising funds" and from what you are saying Ben licensing is being used to raise funds from the good landlords to pay enough staff to stop the bad landlords. Great!
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My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
Gary Chase
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Sign Up15:29 PM, 9th August 2013, About 11 years ago
Whilst I would not expect that a local authorty to know all the landlords that have properties that are likely to be below acceptable (legal) standards - whether disrepair or a otherwise, a reasonably competent authority is capable of pulling together a variety of information internally from their Environmental Health and Private Sector Housing Officers landlord forums etc to have a good idea where where the problems are likely to occur. My understanding is that there is a high likelyhood of problems where the landlord for instance has 'previous' for ignoring say building regulations and or planning permissions.i
However even if a local authority was keen to addrees the privae rented sector I suspect they would prefer to devote resources to other areas unless a licensing system and therefore a formal licensing regime enables a council to raise cash, employ staff and purport that 'problem' landlords are being addressed.
What seems to be lacking is any evidence that licensing works and the possibilty of otherr feasible options being considered.
The one size fits all appears to me akin to 'keeping everyone in class' approach to regulation rather than one that addresses the key offenders.
Ben Reeve-Lewis
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Sign Up15:43 PM, 9th August 2013, About 11 years ago
@Mary yes a fairly accurate assessment Mary. They could just as easily take on the extra staff to target the bad landlords and properties only.
@Mark, no I would never propose 1,000 TROs but working smarter would be a big help.
The problem so many councils face is an internal one that nobody has the political will to see.
• The enforcement teams to tackle problems in the PRS are:_
EHOs for property conditions,
• Planning Enforcement – for unauthorised conversions which seriously brings down standards across the board.
• TROs for harassment and illegal eviction
• Benefit Fraud to tackle widespread scamming
• Trading Standards for sharp practices amongst agents.
• Anti social behaviour teams
Outside of the council are
• EDF revenue to tackle cannabis factories and theft of electricity
• British Gas revenue for theft of supply.
• PCSOs and the police.
You see we don’t need extra powers. Put them all together and you have quite an army but the problem is that it is only in sporadic circumstances that any of these teams and organisations talk to each other.
Often they have different computer databases, so a person might be receiving a grant from one council team while another team is prosecuting them for fraud or failing to pay council tax.
Most frustrating of all are the various data sharing protocols where you know that another team has information that you need but they aren’t allowed to give it to you.
I guarantee you that I could take most of our bad landlords out of the game if I could sit down with all of the above on regular monthly meetings and chuck our various powers into the ring and swap information.
I do have links with several of the above and that is what happens when just 2 or 3 of us join forces. If we could get everyone into a multi agency task force you probably wouldn’t even need to employ loads more staff. Joined up thinking would go a long way.
And the frustrating thing is councils do work in this way in other circumstances. MAPPA panels made up of homelessness workers, social workers, police, probation officers, etc have been common place for years tackling clients who are a danger to the community but nobody seems to see the value of doing the same thing to target criminal landlords.
Mary Latham
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Sign Up15:53 PM, 9th August 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "09/08/2013 - 15:43":
Ben they need to speak to the team in the West Midlands that comprises West Midlands Fire Service, West Midlands Police and NHS. They are now sharing information which spots problems at an early stage. They are not yet sharing with local authorities but, through Homestamp, I expect this to happen in the near future. Prevention is always better than cure and when you consider the combined information of all these services you have an excellent early warning system and a much smarter way of working.
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My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337