Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up17:14 PM, 12th June 2013, About 12 years ago
Fair comments Mark but they do only describe one half of the problem. There are bad tenants out there as well, tenants who don't pay their rents, trash the property and use every device they can find to delay justifiable eviction. And generally they are supported in these delaying tactics by the Local Authorities housing benefits officers. And this side of the Landlord /Tenant relationship never gets publicized because it doesn't make good reading in the tabloids
It seems a sad fact of life that these local authority departments are driven and motivated not by a desire to fulfill their titular responsibilities - finding housing for the homeless - but by the need to hit their employers financial targets. And as a consequence increasing numbers of good Landlords are refusing to accept benefit dependent tenants because they can't risk the cost of accepting them.
So the tenants are pushed more and more to the worst area of the letting market
Somewhere in this process the system seems to have forgotten that the word "servant" in Civil Servant implies they are working for the benefit of the community. Too often they are working for their administrative masters who are notionally being directed by whichever political group holds this year's balance of power. In practice, however these masters are, on the basis of all the published evidence. self serving and operating for their own departmental interests.
I guess its in the nature of the beast. Look what happens to NHS whistle blowers, How many times will you hear Social services departments stood on the steps of some Court following yet another case of child abuse, telling us they've "learned lessons" and are "Taking steps..."
What housing needs is an honest and supportive relationship between those who are responsible for providing housing and those who are supporting the homeless in finding it, and with a system that is as ethically corrupt as the one we've got that will be a long time coming. So they'll continue to turn a blind eye because financially it helps them meet their targets.
Jim Parsler
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Sign Up18:16 PM, 12th June 2013, About 12 years ago
Mark I could nto agree more, in Milton Keynes we are facing a blanket licencing of all HMOs and possibly selective licensing of all BTL properties, in a move by the council to stamp out problems with the housing stock. Selective licensing is allowed by the Housing Acti if there is a persistent and systemic problem with the PRS that is not being addressed by the LLs. However at the initial council meeting there was a suggestion in the council's own documents that there is no real evidence of a problem. The council put in a blanket Article 4 a while back, so a large nubmer of the HMOs are already being inspected. The problem ones are those that operate "under the wire", and no amount of additional licensing is going to make these LLs own up ot the Council if they are not doing so already. The Article 4 was brought in in the back of a tragic fire where a mother and child were killed, however there was sufficient legislation at the time to have dealt with this issue and avoided the tragedy, but as you said yourself it was really non enforecement issue, rather than a lack of legislation issue.
As Tony says there is also the tenant issue to deal with, in MK there has been a drop in the number of LLs taking benefits claimants. Also if we do get a bad tenant and if they choose not to go when asked to leave, then the tiemtable to evict them by the legal processes takes months. During this time however there may be the false impression that the LL is not dealing with an anti-social behaviour problem, when in reality they are doing all that they legally can.
Neil Onions
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Sign Up20:09 PM, 12th June 2013, About 12 years ago
As a landlord with a property in Newham I am incensed that councils will not use their existing powers to crack down on obvious bad practice by a few by penalising the rest of us.
Selective licencing will do absolutely nothing to help those tenants being abused by bad landlords, while penalising the rest of us.
Purely a way to raise more money by the council in my opinion!
Chris Sheldon
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Sign Up10:27 AM, 14th June 2013, About 12 years ago
Interesting, my first reaction upon reading the title of the thread was of course not. However, there are some very good points in the article.
There are rules and regulations in place governing many of the problems associated with bad landlords.
There are two solutions I can come up with, the first being that regulation may help, albeit costly and with its faults.
However, if a landlord is already ignoring the various legal and safety issues associated with letting a property, how would a council/regulatory body stop any "backroom" deals taking place?
Over the years, the number of landlords I have come across who have been unaware of the very basic legal implications of letting a property has been nothing short of astounding, let alone keeping up to date on new case law and the introduction of new regulations, which is why forums such as property118 are such a useful tool.
The other solution would be to make tenants aware of a landlords legal requirements when letting a property. Citizens advice obviously helps with this although I have come across tenants who have received less than accurate advice from CAB.
An idea would be; when changing over council tax to ask a tenant if they are the home owner or a tenant, if they are a tenant this could be noted by the council and an information pack sent to the property address, listing the legal requirements a landlord should have fulfilled.
In my eyes this will inform a tenant of their rights and a landlords obligations, the property will be flagged as being a rental property and citizens advice can deal with any breaches involved.
I believe this to be the most cost effective way to regulate landlords by making tenants aware of their rights and have access to a redress scheme should a landlord not fulfil their obligations, in much the same way that an ARLA or RICS agent has a complaints procedure.
Of course this doesn't resolve the issue with sub standard accommodation immediately, but it would make it easier to monitor in the long run and potentially enforce the "minimum standard" for private rented accommodation.
Scottish Association of Landlords
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Sign Up11:09 AM, 14th June 2013, About 12 years ago
The UK/England would do well to look North of the border before spending public money on this and before forcing landlords and agents to spend time and money complying with initiatives that do not deliver benefits for tenants anyway.
Earlier this year the Scottish Association of Landlords published information branding Landlord Registration in Scotland (universal and mandatory here) a costly farce.
The Landlord Registration scheme had from 2006 to January 2013 cost landlords and the taxpayer nearly £18 million.
This multi-million pound scheme was introduced to "crack down on rogue landlords" but has resulted in only 11 people being reported to the procurator fiscal (responsible for prosecution of crime in Scotland) in the last two years.
The breakdown revealed responsible landlords have paid £11.2 million in fees, while the start-up Scottish Government grant for the scheme was £5.2 million. Annual running fees for the website since 2006 are estimated to be just under £300,000.
Despite that cost, only a handful of cases have made it as far as the Crown Office, and only 40 landlords have been refused registration, compared with 200,000 successful applicants.
SAL calls for enforcement of all laws around letting, before any more legislation is set out.
Scottish landlords please join SAL to add your voice to our campaigns.
More information on the Landlord Registration story can be found on our website, news section.
Michael Kaplan
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Sign Up11:14 AM, 14th June 2013, About 12 years ago
It's the same old, same old: Landlords are the bad guys. And it's just not true. Most landlords provide decent homes - because they want decent rent. It's not just that they are OK humans, it makes good business sense. As has already been said by most people in this conversation: a few bad landlords is not a reason to change the rules for everyone. And the existing legislation gives councils plenty of powers. They just need to enforce properly.
What the councils should really be thinking about is making their tenants more attractive to more private landlords. So getting more decent landlords involved in the sector. Instead of councils burdening landlords with more bureaucracy, they should make our lives easier.
There are some very simple things they councils could do: Direct payments need to be made easier to establish. And eviction should not be dragged out.
Councils used to re-home tenants when notice was served. But now more and more councils are forcing landlords and tenants to go to court and to deal with bailiffs. It's just because they want to delay rehousing.
Private landlords are now carrying a huge chunk of social responsibility. Councils should be wary of bashing us any more.
.
Terry Lucking
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Sign Up17:08 PM, 14th June 2013, About 12 years ago
It does not deal with the landlords and agents who cause the issues - the landlords who register are those who act lawfully already.
In my opinion there is already sufficient statutory legislation in place. What is needed is more EHO’s (property Police) on the street and an audit of every dwelling with powers for forced entry if prevented. This way they will find the people who operate unlawfully. They will make enough money to cover costs when they prosecute the unlawful landlords. Landlord Licensing just grabs a headline but will fail to deal with any or few of the current and future issues/exploitation.
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Sign Up20:49 PM, 15th June 2013, About 12 years ago
Mark, I have read your comments several times, not because I have a short memory but because you are right on more levels than you realise.
The fact that laws are not regulated is, ironically a double edged sword.
It's good because it allows landlords to get on with their lives, jobs and business but it's also a bad thing for the very same reason.
Bad landlords get away with bad business while good landlords still do good business.
More legislation just means more hoops for the baddies not to jump through.
Vanessa Warwick
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Sign Up19:16 PM, 16th June 2013, About 12 years ago
I don't think regulation is the answer ... I think education is!
Good landlords should be educated to find good tenants.
Good tenants should be educated to find good landlords.
That leaves bad tenants to find bad landlords and vice versa ... they deserve each other and will ruin each other.
We need pro good landlord and pro good tenant campaigns. I am sick of hearing about tenants and landlords from hell! But tenants and landlords from heaven do not make an interesting media story when people are chasing eyeballs.
In the past two months, I have been contacted by 4 TV programmes all asking for my help in finding landlords with bad tenants.
On each occasion, I spent about an hour talking through the REAL issues in the PRS and none of them were interested.
They all said "Very interesting, but Channel X wants something controversial that gets people tuning in".
Another version of dumbing down.
All this anti-landlord media activity and stories of tenants from hell will deter decent landlords entering the sector imho.
The answer is within our communities but few people seem to feel strongly enough about it to do express an opinion.