Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
sharon underwood
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:15 PM, 11th July 2014, About 11 years ago
Reply to the comment left by "Steve Gracey" at "11/07/2014 - 09:17":
Hi Steve that would be great, sharonunderwood@gmail.com look forward to hearing from you....
sharon underwood
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:29 PM, 11th July 2014, About 11 years ago
Reply to the comment left by "All BankersAreBarstewards Smith" at "10/07/2014 - 20:35":
Hi yes I apologize should accept comments good & bad, I really have no need for expert advice at this point but will contact Paul when I really need it, I have had all gas & electric certificates re done & have come back perfect leaving the council with nothing to moan about.
All I want to do is get them off my back & not expect to be able to walk in any time they see fit, it is MY house & quite frankly none of their business UNLESS they have a formal complaint, I am sick to death of interference from them & so are my tenants, I had to evict 5 great tenants for no reason whatsoever & do not want to have to do the same thing here especially since the rest of the area are renting out property not fit for pigs to live in much less paying tenants its outrageous which is why I wanted to fight this, its comments on here that show me that this is now common practice within the councils all over the country.
I am now playing it by ear, have them coming to the house on Monday so waiting for the result of that before deciding where I go from here
Regards
Sharon
sharon underwood
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:38 PM, 11th July 2014, About 11 years ago
Reply to the comment left by "Iain Lettice" at "10/07/2014 - 22:26":
Hi Ian me again, there is a lady on here Mandy Thomson i believe re Croydon yet another area to introduce selective licensing.....May get some useful tips from her thread....
Ann Diamond
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:53 PM, 14th July 2014, About 11 years ago
Hi Sharon,
Here, as requested, my story.
I have been a landlord for 25 years with excellent tenants until now.
As I am getting on a bit my son said he would find a new tenant for my cottage. He found a very deserving couple who had returned from living in Spain due to the elderly husband's ill health.
The much younger wife was working and for 10 months the rent came in albeit with me having to remind them every now and then.
Then the wife gave up her job supposedly to look after her husband. They paid no rent for the next 2 months and did not even pass on the housing benefit they were receiving.
The council were very helpful and made the payments direct to myself but this only accounted for about half the rent and the tenants refused to pay any more. This made the tenant very angry, he claimed that he had had the 2 months rent put by in his safe but he had been burgled. When I asked about insurance I was not surprised to hear that he had just that month forgotten to pay it !
As I am sure I will never get a penny from them I decided to go for an Accelerated Possession order and do a moneyclaim online for some of the amount owing - although as the process drags on and on there will be even more rent outstanding and of course he is now 'trashing' the house.
They should have left on 6th June but the tenant claims that the council have advised him to sit tight until he is evicted. I have tried to contact the council about this and have visited the council offices, 'phoned and emailed and written letters to no avail. I have been told that the person I have been told to speak to is not the correct one and then transferred to a number where I leave a message and get no reply. It seems most of the council workers in the housing department here only work two and a half days a week and most of the time cannot answer the 'phone,even to their colleagues.
I have written to my MP and had a patronising reply.
Today I hear that the tenant has not put up a defence and that the paperwork is with the judge. If my paperwork is up to scratch he may give me a warrant but this could give the tenant another 14, 28 or42 days to stay in my house.
I have a proper shorthold tenancy agreement but find it is not worth the paper it is written on . The tenant will not allow me into the property but I must pay for things like the gas check.
I am very lucky as I am getting half the rent and do not have a mortgage. How some other people manage I just don't know !
sharon underwood
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:52 AM, 15th July 2014, About 11 years ago
Reply to the comment left by "Ann Diamond" at "14/07/2014 - 16:53":
Hi Ann I just dont know what to say its a disgrace on every level, I had a meeting with the manager from the housing department yesterday & he turned up with the woman I have told them a number of times I do NOT want near my house or any correspondence with at all.
I told him she was welcome into my house so he asked her to wait in the car, lovely in the sweltering heat & pointed out to the other guy that now she can see what it feels like being left out whilst we where talking about her as she done to me.
He then went around the house making things up as he went along, I therefore told him to take me to court as I can show how the bullying etc has become common practice.
He then informed me that he also ran a LL forum & was aware of the bullying intimidation etc, he also told me various things "of the record" which as it turned out I have got on tape since my daughter had pressed the record button on my phone by accident.
I am also going to look up his forum & see exactly what he is aware of, when I pointed out to him that the council witch had notified the police with NO foundation whatsoever he said " no she did not the police called her & asked if they wanted a police presence pmsl...It would be soooo funny if it was not such a serious matter.
He also spoke to my 15 yr old daughter in a very condescending manner at which point I told him if he spoke to her like that again there would be serious consequences.
I am now contacting the national association for LLs who are in fact looking for someone to use for a test case for this particular subject which I am more than happy to do.
Please have witnesses to every & any contact with the council, so put your phone on speaker whilst talking to them so everyone in the room can hear both side of the conversation.
In your situation I fear you are in for a long rocky road, I have an eviction going thru at the moment NOT being contested I paid a company to do this, it has taken about 4mth before it went before the judge BUT they have a major backlog of orders being typed up, I have had NO contact & the company I am using are not doing a thing because it takes hours to get thru the courts & even when I do get it I have to a bailiff order meaning that it will go back thru the courts again so how long that will take is going to take god only knows & I had a tenant waiting to move in & now another that I will lose if this doesn't happen VERY soon.
I would however put in a formal complaint to council & email your MP pointing out that he is being paid by YOU & other tax payers & you want him to do a letter to the council etc, don't be scared of him this is his bloody job!!!!
I will keep you updated re NAL & when I receive correspondence from council BUT PLZ PLZ have witnesses to all & every conversations you may have with them.
You can email me direct if you wish my email address is above in a thread from Steve...I wish I could give you some positive feedback but sadly as you can see its happening everywhere...GOOD LUCK
John Daley
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:40 PM, 15th July 2014, About 11 years ago
Can someone please explain what law the Council Officer has broken ? In the original post you claim Councils are not allowed to do this. Where is that written down ?
I don't think it's an offence to give advice on the law, posters on this site do this every day.
I realise that I may, in the end, regret asking this question !
Jamie M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:01 PM, 15th July 2014, About 11 years ago
Whatever, its immoral and a nasty spiteful tactic. My latest tenant coached by Richmond council left FINALLY with £7072.26 rent unpaid (rent 1250 pcm) and vandalised my flat to the tune of £13,000.
Its not coming out of anyones bank but mine.
This has to stop as it totally punishing! £20,000 How long does it take to save that much?
When I was in front of the head of housing accusing them of these tactics and demanding he put this scumbag into emergency accommodation (which they did a week later), he told me not to worry as I hadn't lost the money as I never had it. WHAT?? I could have hit him. What sort of ######### inhabit councils and govt departments, with no idea at all about financial imperative. I could scream. I told him it didn't matter to him as he went home at 4pm each day and it wasn't money from his bank.
Stuff legality and picking the hairs off an ants arse as you have nothing to contribute thats useful - ITS WRONG! ITS PUNISHING! THERE IS NO HELP! NO ONE IS BOTHERED! LANDLORDS ARE HELPLESS AND ARE SHAFTED DAILY BY ALL - BRITAIN IS BU######!
Richard Adams
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:10 PM, 15th July 2014, About 11 years ago
Reply to the comment left by "John Daley" at "15/07/2014 - 14:40":
Yes I think you might regret it!
Councils are duty if not legally bound to give advice to tenants but there is a world of difference between statutory advice and actively egging them on to abuse the system to the detriment of decent landlords. Throw in threats that their chances of getting social housing in future will lessen if they don't run their landlords ragged and there is clearly an agenda being followed that absolutely stinks.
Steve Gracey
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:35 PM, 15th July 2014, About 11 years ago
Here is the statutory guide that all Councils must follow but they all seem to ignore it. Here is the link .... https://www.gov.uk/government/publications/homelessness-code-of-guidance-for-councils-july-2006
points 8.3, 8.14, 8.3, 8.31 and most importantly 8.32 deal with this. I like 8.32.c (see below) because it says to me if there's no defence to an s21 it is unreasonable to remain in the property beyond the s21 date. The only defence would be fraud or obvious form filling errors with the dates, notice period etc. Common sense really - anything else is just vexatious .
8.32. Each case must be decided on its facts, so housing authorities should not adopt a
general policy of accepting – or refusing to accept – applicants as homeless or
threatened with homelessness when they are threatened with eviction but a court
has not yet made an order for possession or issued a warrant of execution. In any
case where a housing authority decides that it would be reasonable for an applicant to
continue to occupy their accommodation after a valid notice has expired – and
therefore decides that he or she is not yet homeless or threatened with homelessness –
that decision will need to be based on sound reasons which should be made clear to
the applicant in writing (see Chapter 6 for guidance on housing authorities’ duties to
inform applicants of their decisions). The Secretary of State considers that where a
person applies for accommodation or assistance in obtaining accommodation,
and:
(a) the person is an assured shorthold tenant who has received proper notice in
accordance with s.21 of the Housing Act 1988;
(b) the housing authority is satisfied that the landlord intends to seek possession;
and
(c) there would be no defence to an application for a possession order;
then it is unlikely to be reasonable for the applicant to continue to occupy the
accommodation beyond the date given in the s.21 notice, unless the housing
authority is taking steps to persuade the landlord to withdraw the notice or allow
the tenant to continue to occupy the accommodation for a reasonable period to
provide an opportunity for alternative accommodation to be found.
73 Homelessness
Steve Gracey
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:55 PM, 15th July 2014, About 11 years ago
I'm happy for councils to give out legal advice. BUT as a public funded body they have a duty to remain impartial and to give the correct advice. They also need to be held accountable for shafting vulnerable tenants at a very difficult time for them.
Advising tenants to take an unwinnable case to court when they know it will result in that tenant losing AND getting a CCJ and never using the Private Rental Sector again just shafts this person and their family for the rest of the lives. It just delays the inevitable - they're still accepted as homeless. It's known as gatekeeping and I think even Shelter are on our side here - where lazy council staff just brush you off so they don't have to do any work.
Proper advice is .... you are legally required to leave on the s21 date and you are legally classed as homeless once the S21 has been served and Landlord has confirmed intent. If you stay beyond this the Landlord cant evict you without Bailiffs BUT you will definitely lose in court, get a fine / costs / CCJ and you'll probably never use the Private sector ever again. so you'll be stuck in council crappy sub standard housing or hostels or B&bs for ever. As a responsible council we have to strongly advise you to stick to your contractual legal obligations, and to not stay beyond s21 date when your legal occupation of the property expires.
Mark - perhaps this could be a real opportunity for Landlords and Shelter to work together for everyone (but especially the tenants) mutual benefit. They know that tenants getting CCJs isn't going to help their future housing needs.