Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
sharon underwood
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Sign Up20:35 PM, 7th July 2014, About 10 years ago
So sorry I am aware Im going on a bit but I would like to ask some questions & if anyone knows the answer to any just let me know please.
1) When I received court papers for council tax they had put it in hubbys name when he had absolutely NOTHING to do with any of this, so how do I go about explaining this to a judge?
2) The paperwork did not include any means of a counter claim or to dispute it, what should I do?? I think I will call the court tomorrow or is there another way??
3) IF I win this case will it help with my defense when I tell them to prosecute me?
4) for the reason I have laid out in previous comment would you say that I have a strong case for the bullying, intimidation & some compensation for what they have put me through remembering of course that I have witnesses to it all?
5) Would this help others in similar circumstances??
If you know the answers to any of the above or can hazard a guess please let me know sooner rather than later, I appreciate my explanation is a bit of a mess due to my blood boiling...Thank you all x
Mike Goldsmith
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Sign Up20:36 PM, 7th July 2014, About 10 years ago
Best of luck with this . I had a single mother dhss tenant who had fallen behind with her rent by 8 weeks . I applied to Rochdale mbc to be paid by them direct . They did this but it took them about another 12 weeks to do it ,because they were very busy and behind with their administration . They did apologize though and the assistant at the housing benefits office said that I should have put it in Writing , telephoned them & emailed them . I only telephoned & emailed them , In the original conversation I had with the benefits office I was told that an email with a scanned copy of the rent book would be enough .
Eventually I started to get the rent paid direct but was still 3 months behind .
After a period of around 1 year I got a letter from the housing benefits office telling me I owed them around £900 because the tenant had moved out 8 weeks ago . I immediately went round to the property where I could see through the window that her furniture & her dog were still int he property .I took photo's of this with a copy of that days newspaper in the photo to prove the date , I also had a witness with me I asked around the neighbors & they told me that she had moved about 6 doors down the street . I knocked on the door of her new house & she opened the door and looked shocked that I had found her (how thick can you be ? She had moved less than 100 Mtrs away ) She told me she had moved out but had not had the time to move her stuff out and that she had left her dog there (which she should not have had in the property) to keep her new place clean . I got her keys off her along with a photograph of her giving me the keys also with the current days newspaper . I sent all the evidence to the council but they wouldn't listen . The next letter I got was from their legal department threatening me with court action. I telephoned the Housing benefits again & eventually I got through to the top man or so I was told & in my opinion I must have interrupted his coffee break or something . I think he sighed more than he spoke . He said that she had moved to a new address & they had a copy of her new lease , I reiterated that her furniture & her dog was still in my property & that she had not informed me that she intended to leave . He returned an even bigger sigh & said if I wanted to go to court then I was welcome to as it was between me & the tenant & nothing to do with them even though they had paid me for 8 weeks after they had received her new tenancy for her new address he also implied I was wasting his time as he was a very busy man . I bet he was busy if this is how his department is run .
At the time (before the recession ) I was running my own building company separately to my rental portfolio & I was just too busy to waste my time going to court so sent them a cheque for the required amount .
It came off my tax bill which was 40% so I just bit the bullet & paid it .
It is time the government and the local councils realized and valued the service that private landlords provide . I know we all do it for profit But what's wrong with that ? I also know that some landlords aren't up to standard but most of us are good & honest hard working people . I have quite a lot of tenants on benefits and I have to say most of them are great and some of them have been tenants for 10 years or more . What would the government do if private landlords said no more tenants on benefits & evicted them all . I personally would be evicting more than 20 families . Just a thought .
This happened a few years ago so the figures are only approximate and I try not to think about it for long .
Alan Loughlin
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Sign Up20:45 PM, 7th July 2014, About 10 years ago
I had a problem with the council and made a formal complaint against a named person, I did receive an apology and know that that person now does not work there. they have to investigate and any formal complaint counts against them, they do not like it.
sharon underwood
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Sign Up21:48 PM, 7th July 2014, About 10 years ago
Hi Mike you are sooo right, I have just had to evict my 5 tenants that have been with me for 13yrs not because they complained or because of any problem with the house it was simply because it was HMO I spent a fortune getting it that way & then they changed the rules & wanted it all ripped out & another load of crap put in doing EXACTLY the same job, but the council there was trying to get me to lease it to them but I told em I would burn it to the ground before I leased to them after what they put me & my tenants thru.
I really want to fight this but I know its gunna be a hard one so need all my ducks in a row before I take the plunge although I have effectively started that ball rolling...another lesson learnt for you & for me just hate reading what some people have been put thru it makes my blood boil...Sharon
Kulasmiley
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Sign Up21:53 PM, 7th July 2014, About 10 years ago
Many councils have Landlord Liaison Officers. I always get on the phone to them first (they are more or less very good at giving you the right advice). Over the past year I have decided to work with the Housing Benefit Sections, getting to know the names etc of who I am dealing with. BUT when it comes to Public Protection Health Depts etc and their claims of safety etc on a property , then they think they are the police. I have had my solicitors send them them threatening letters of legal action telling them they are costing my business money (can claim compensation) and causing stress (no claim allowed on that one). We always state will sue in County Court, and use a local surveyor for any property report. I always request tenant to state there are no problems at the property. IF there are repair problems at the property I/we are there within 24 hours.
I would definately add my support of any motion to take a council to court.
Richard Adams
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Sign Up22:01 PM, 7th July 2014, About 10 years ago
Reply to the comment left by "sharon underwood" at "07/07/2014 - 19:55":
You've had response to show you are not alone Sharon as you requested. Now you need legal advice by the sound of it to "get your ducks in a row" like you say.
Wish i could do something positive and actual to help. Good luck to you.
Richard
Anthony Endsor
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Sign Up22:14 PM, 7th July 2014, About 10 years ago
Well I have learnt my lesson the hard way with Councils, having had a LHA Tenant for the last 2 years that I still can't get rid of.
It took me over a year before I was able to get any rent AT ALL out of this tenant. I issued a section 8 but it was completely ignored. Decided it was a complete waste of time pursuing it, as the tenant had no money anyway and the Council were clearly on her side. It was only when I was finally able to issue a section 21 that I was able to get Housing Benefit paid to me directly, and even then it could only be back dated for 6 months. The tenant has done a lot of damage to the property. My gas engineer went round to the property to do the Annual Gas Safety Check and on the phone he said to me 'Have you seen the state of that house? It's an absolute wreck.' I said it wasn't when she first moved in. I went round and found both back door and front door smashed. Internal doors smashed, holes in walls, mud on carpets, paintwork destroyed, plaster work destroyed, and a house basically fit only for a pig to live in. Then the best bit:
After continuously trying to contact the tenant to get the damage put right, the Council then rang ME and threatened to take ME to court because of the state of the house! I ended up having to replace both the back door and the front door at a cost of over £500, and that was only the beginning. Less than 3 months later, the Council rang me again to say they were putting notice on the property because I had ignored them previously. Now, BOTH the back AND front doors had been smashed AGAIN! In addition to this 2 windows had been smashed and the Council were taking me to court unless I sorted it! In the end I had to get the property managed by a letting agent as I couldn't cope with any more stress, but I still had to pay for the damage to be put right. I am now lumbered with the tenant for another year as I have signed a contract with the Letting Agent.
It's probably a waste of time emailing your MP. They're probably on the Council's side anyway, but see how you get on.
But for anyone thinking about taking on a LHA tenant, read this and think twice I'd say.
sharon underwood
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Sign Up22:58 PM, 7th July 2014, About 10 years ago
Reply to the comment left by "Anthony Endsor" at "07/07/2014 - 22:14":
Noo Anthony you cant let them do this! what council are you on about??? did you just see the comment from AA properties??? I am going to do that first & foremost, I have already let the cat out of the bag re them prosecuting me so I will have that as a back up, this is EXACTLY what they want you to do it WRONG on every level...I really understand I have almost given up a few times but as I said im a red head so like a battle now & again, I need to think about this some more but you have the law on your side, & as for my MP you are probably right but as I told him in the email thats what he is getting LOTS of tax payers money for & I have forced his hand now in that I have told him he has to basically pick a side, You should read some of the messages I have been getting from other sites as well it horrific, I simply cant believe this really is allowed to carry on, I hope with a little inspiration we can find a way to do this without us all dying under the pressure...Could you all please let me know what councils are doing this, maybe if we get enough landlords in the same area we can deal with each council one by one until they all get the message, judging from the comments on here & other sites we could be soon win ourselves a battle
sharon underwood
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Sign Up23:10 PM, 7th July 2014, About 10 years ago
Reply to the comment left by "AA Properties Wales " at "07/07/2014 - 21:53":
Love this comment what a great idea if WE ALL sent a few of these letters at the same time to every council we might not even have to fight it, if they got 20 letters a mth per council it wont take em long to realize they could be in serious trouble but it has to be done collectively one council at a time if needs be & just hit em hard & fast with MPs letters as well, like it or not our MPs have got to be seen to be doing something so if we picked one particular council sent MP email & an official complaint from as many landlords as possible they are soon going to have to do something about their conduct, this will require organization which I have to admit is not my forte but I will do my best, how many private landlords re in any one particular area the emails are easy, there is a site called writetothem really easy to use & only takes a few mins how hard can it be just spread the word....And please any words of wisdom from a solicitor would be appreciated, I do not want anyone to do the work just give me some ideas about how to move forward please...Im hitting the sack now my brain is frazzled
Anthony Endsor
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Sign Up23:12 PM, 7th July 2014, About 10 years ago
Reply to the comment left by "sharon underwood" at "07/07/2014 - 22:58":
Hi Sharon.
It's Manchester City Council.
Yes I read the comment from AA Properties, and I have actually tried working with the Housing Benefit Sections, and had a contact with the tenant's support lady, but she was a waste of space and ended up telling me to just throw the tenant out of the property 'if that's the way you feel'. So she seemed to think it was that simple, just to throw the tenant out of the property and obviously didn't realise that in itself would involve a court process.
The other advice from AA Properties is good, regarding County Court etc, though I don't need to tell the tenant to state there are no problems at the property, as she never reports any anyway, it's the Council who do it for her.
I'll certainly add my support to take Councils to court though. It's disgraceful what they are allowed to get away with.