Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up15:03 PM, 7th July 2014, About 11 years ago
Hi Sharon,
I know lots of readers have had similar experiences. Are you able to share a few more details of your situation without naming the people involved?
Mark Alexander - Founder of Property118
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Sign Up15:15 PM, 7th July 2014, About 11 years ago
Hi Sharon
So what's the case that you intend to let the Council take you to Court over?
I think if you were to share these details then other landlords would be far more likely to share similar experiences.
.
Mark Smith Head of Chambers Cotswold Barristers
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Sign Up15:55 PM, 7th July 2014, About 11 years ago
Please feel free to contact me for an initial assessment of the situation. As we have seen in other cases, there is strength in numbers, so I echo Neil and Mark A's appeal for others to come forward.
Jamie M
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Sign Up16:19 PM, 7th July 2014, About 11 years ago
I have just had another case and the worst yet £7400 rent unpaid by the time i got him through the courts and he still refused to leave as the council (Richmond Upon Thames) were coaching him, they describe this as informing him of his rights (to my money) and as they have just inspected £13,500 worth of damage to my flat. Over £20,000 of my money because these thieving pricks know their rights and the socialist pricks working in most councils use us as free accommodation for several months. I am so angry at all of this. We are waiting to see Vince Cable, but he is as toothless and useless as them all. They talk a game but nothing will happen. I need to hear from someone what can be done? Jamie
sharon underwood
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Sign Up16:27 PM, 7th July 2014, About 11 years ago
Reply to the comment left by "Mark Alexander" at "07/07/2014 - 15:15":
Hi Mark this is an amazing house but sometime ago I had a leak for which we had to take a small part of the ceiling out, it is a Victorian house so very high ceilings & we kept it like that as it kept re occurring & needed to make sure the leak had completely stopped, they are saying this is a health & safety matter which it quite obviously is NOT! I have had 2 health & safety engineers look at it & both said council was mad but as they are insisting I repair it I thought .I would just tell them to prosecute me...This will i am sure upset the courts & the tax payer immensely but they don't have anything else to pester me with so I am letting them put their own nail in their own coffin if it wasn't so flaming annoying it would be laughable, but hey ho I have set the ball in motion now so cant go back. Would just like others to stand behind me & let me relay their own experiences. I did say to my MP & chief executives that this needs legislation not a toothless tiger such as the Government ombudsman these councils need reining in & the most they could do to me is MAYBE a small fine but I suspect it will not happen. I would not mind BUT there is a dreadful landlord in this particular area & they wont go near him, I have been with my tenants today at the house, have explained it to them & one of them has parents that are lawyers & grandfather who is a judge (I had no idea until today) they are furious with the council & like me just want to be left alone, they love the house their friends etc cant believe how they have gotten so lucky to live where they do & they have all said they will be contacting the council themselves, all that said I still think they have got to be taken through the courts or they will hound us to death forever.
sharon underwood
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Sign Up17:15 PM, 7th July 2014, About 11 years ago
Reply to the comment left by "Jamie Moodie" at "07/07/2014 - 16:19":
OMG! Seriously I can not believe this!!! I dont know how my going to court will help others or if indeed it does although I pray to god it does help others!! Have you done the formal complaint & emails to all your local councilors??? I agree vince cable is a useless T**** If you have done all of this to no avail try & it is only a try to go straight to the chief executive of the council CC him on to you email to your MP, but If I was you I would try something similar to what I plan to do & it is as I understand it UNLAWFUL for them to give tenants legal advice (not illegal) have you had a particular person doing all the bullying etc??? If so I dont know but maybe there is a way to sue her PERSONALLY if not I would definitely take this thru (I was going to say small claims court) but its much higher than that. There are many lawyers etc on here surely WE must have some rights??? maybe you could take them thru the small claims & your wife/partner can take them thru as well..you can prove they are responsible for this, tape every conversation video any meetings keep any correspondence, I just dont understand why we are being put thru this & all seem unable to do anything, but you know & I suspect a judge would know that they was not informing him of his rights they was giving him LEGAL advice without question, they have the CAB, SHELTER, etc for their rights please keep me updated, I have had this crap with hounslow council, Oh & by the way who is paying his council tax & bills etc???? because of course if the power company are aware they are going to get shafted they have their own bailiffs etc & council tax you can go to court & get heard there about the abuse from council hence why bill is not paid, got to be worth a shot.
I am disputing that bill & go to court this month going to find out if I can put in a counter claim or just explain to the judge how the council gave me bad info & the tenant legal advice! There has to be ways round all of this so lets get going & start banging some heads together!!! Stay strong Jamie I really cant imagine how bad this is for you, I would not have that kind of money to lose in the first place so I would have been bankrupt....Oh just had another thought IF you did not pay the mortgage but put the money aside would it not then be down to the mortgage company to gain possession & then Oops you find your money for mortgage?? Just throwing some ideas out there people dont suppose mortgage companies will take crap like this???
sharon underwood
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Sign Up17:32 PM, 7th July 2014, About 11 years ago
Reply to the comment left by "sharon underwood" at "07/07/2014 - 17:15":
forget last bit wouldn't work xx
sharon underwood
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Sign Up17:59 PM, 7th July 2014, About 11 years ago
Reply to the comment left by "Neil Patterson" at "07/07/2014 - 15:03":
Hi Neil, I remember some time ago seeing a petition on here re bullying councils do you remember it??? I think I told you at the time how I was being bullied, intimidated, & harassed by 2 councils at that time, I really want to lay all of this to bed but seeing some of comments on here & various other sites I just dont think I can walk away from it now, It would cost me next to nothing to get ceiling & few other odds & sods done but im a red head & always up for a fight hehe.
There was also some other legal cases going thru at that time with many many landlords but sadly if I remember rightly they lost, If you remember any of the big cases could you point me in the right direction as to where they are on this site. My concern is that yes I dont think much could or would happen to me by doing this but do you think any ruling would A) make the council put in MORE legislation or B) help any other landlords?? are judges really that naive?? I thought most judges would be landlords so would understand our position & certainly most MPs are landlords so why are they not getting the crap we get???
Richard Adams
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Sign Up18:48 PM, 7th July 2014, About 11 years ago
Reply to the comment left by "sharon underwood" at "07/07/2014 - 17:59":
Not much I can say bar good on you Sharon, good luck and I'm with you all the way but other than telling you my story not much I can do to actually help.
I served requisite notice to end SHT on my thoroughly good tenant. Needed to sell the house to repay a debt sadly so i was on the rack. Tenant approached local council - Stratford on Avon not a lefty one - re getting on the housing list. Tenant told me that the Council "suggested" she refused to leave the property and make me get her out via the courts. She refused to accept this advice thank heavens.
I contacted the Council in a rage to be told it was their "duty" to advise the tenant as they did. Just how much it was making her aware of her rights rather than encouraging her to do what they advised remains open to conjecture. It was hinted to the tenant that her application to be housed would be better received if she did as they suggested.
I could not believe that this can happen being naive but tenant stuck by me and quit. I had a lucky escape.
sharon underwood
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Sign Up19:55 PM, 7th July 2014, About 11 years ago
HI Richard and yes you did get very lucky, Its as then all tenants get a bad name as well as landlords, I have many friends that rent & would kill for them to live in my property, that said I have been relatively lucky judging by some of the sites & comments I have visited.
In my situation there was absolutly NO doubt that the woman from the council was a power hungry b****! I very naivly let a woman with 3 small children move into my beautiful house without deposit etc because the council refused to house them saying that she had not lived in the area long enough. To cut a long story as short as I can it was no time at all before I regretted my decision.
The house is large & I knew council would not pay all her rent but I had a student in 1 of the rooms so I told council just in case it would affect her benefit or me in any way, mths later I was INVITED to MY house by the council, I called them & said I would try to be there but could not promise, I turned up on the day knocked on door & tenant tried to block my way so I pushed him out of the way & went into the house at which point the guy (who wasnt on tenancy) said thats fine the council told us to call the police & that the police had been put on "NOTICE" I had NEVER EVER been near or by the house but "apparently" I sent them abusive txts, so from the very start they had criminalized ME!! The police came I just told em to go play with the traffic & stayed put until the council turned up!!
I went outside at that point & there was approx 7 members from the council every department you could find most where ok but the bitch was out for blood, when I said come on lets go inside she responded saying"he doesnt want you in the house" I pointed out that I didgive a monkies what he wanted & she said "no you have to give them 24hrs notice" (she hadnt spoken to them at this point) I told her that SHE had given them 24hrs notice for both of us but she said that because i wasnt sure that it didnt count duuh! So I said ok lets go give them 24hrs notice & turned towards the house & she shouted NO they still dont have to let you in" now the bitch IS GIVING UNLAWFUL LEGAL advice doesnt matter what way you slice it she was bang out of order!!! so now I have 7 council officials & a pair of scumbags in MY house talking about ME!!! & they then informed me that the house was now HMO so I said even better hmo landlords dont have to give notice to enter the communal areas of a house but she still persisted in her en devour to keep me out of house, I had plenty of witnesses even the previous tenant was there saying that I had been her landlord for 6yr without a single incident
Fortunately I had printed off a tenancy agreement from a law company (up until this point I didnt bother with tenancy agreements) NOTE: this is NOT what a landlord should do..When i printed off the tenancy i honestly didnt even look at it but took it round made a couple of adjustments & she signed it all.
This tenancy turned out to be my saving grace because when I read it there was a clause in it saying that if the tenant left the premises for 4 or more days I had to be given the contact details of another responsible adult or I could gain entrance without fear of prosecution. As it was all going on at Xmas & I knew they was away I gained access they had torn the place apart left all the heating on etc because now here in lies the real problem, as the house was classified as HMO I then become responsible for council tax bills etc which as I mentioned before I am going to court this month to dispute & hopefully I will win that...So as you can see there was a lot of legal advice given to tenants & as I have sat here writing this I am remembering more & more so would like a bit of advice from one of you lovely solicitors out there.
When I go to court I think they assume that it will NOT be disputed & just noticed the crafty so & so has put my husbands name on it & he had absolutely nothing to do with any of it so can not relay any of the conversations etc, plus I will be disputing it for the reasons above including the fact I asked if it would affect me at all & was told twice that no it would not affect me, so IF I was to win would I have a better chance of getting some money out of the council for all the damage that was done to the house because they saw it BEFORE it got trashed & AFTER it got trashed & that was due to them refusing me access despite the invitation???? Answers on a postcard plz