Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Yvonne B.
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Sign Up11:43 AM, 17th June 2014, About 11 years ago
Hi all,
There's a lot of legal talk here again!!
Don't forget what I've said in the past, try talking face to face - most people are reasonable (landlords included) and can come to a much more satisfactory outcome for all parties and therefore without animosity. As soon as things go legal and letters start flying around nothing gets done very quickly and everyone ends up hating everyone else - so please talk first.
It might be that your landlord is a bit deluded - a lot of people have bought property in the buy to let boom and rent it out without knowing anything about their obligations or anything about maintenance.
It might be that your landlord never opened the oven door or moved the fridge to find the exposed wiring, or moved the rug in the kitchen, maybe the previous tenants put the rug there and did the other damage? Maybe she saw the state of the bedrooms and had them painted, not understanding that mould can't be painted away. Maybe her workmen are not doing the job she has paid them for?
Gas checks however are different and that is something your landlord should definitely have done and there is no excuse, however, I have met landlords too that don't even know these basics.
Ring your landlord, ask her to meet you at the house, hand over some literature you've printed off this or other websites about condensation, gas checks, safety, etc.
During the discussion with your landlord about the works you will be able to judge if she is avoiding doing anything or whether she is just naive. Explain how unsafe the situation was and ask how she would have felt if she was put in danger in her house.
You can then decide how you wish to proceed but if you work together it will be a happier outcome for both of you.
Yvonne
Mark Alexander - Founder of Property118
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Sign Up11:52 AM, 17th June 2014, About 11 years ago
Reply to the comment left by "Dee "Landlord-Basher"" at "17/06/2014 - 11:42":
Timescales ....
Gas leak fixed - same day!
Replacement cooker, two or three days, certainly no more than a week!
.
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Sign Up11:59 AM, 17th June 2014, About 11 years ago
Dee,
I hope this thread proves that, with decent landlords, there is no "them and us".
I am on your side in this case.
This bad/rogue landlord causes anti-landlord sentiment in the private rented sector and reflects badly on all landlords.
Maintenance issues should be addressed within 24 hours imho.
In almost any industry, most people will tolerate problems if they think they are being listened to and action is being taken to solve the issue.
Your landlord is what could be termed an "ostrich" landlord. Puts head in sand and hopes problem will go away.
I am sorry that you have had to experience this kind of treatment.
Colin Dartnell
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Sign Up22:10 PM, 20th June 2014, About 11 years ago
Reply to the comment left by "Dee "Landlord-Basher"" at "17/06/2014 - 11:42":
Hi Dee,
If I were you I would take lots of pictures of the problems, so that if at the end of the tenancy the landlord tries to give you bad references and call you a troublemaker for complaining about everything that needs fixing, you will have proof of the condition you were expected to live in. It will be backup for you, good luck.
Reader
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Sign Up11:45 AM, 21st June 2014, About 11 years ago
An horrific property.
If the same classification of risks applies to NI as it does to Eng I would suggest that there exists a class 1 risk, to life. Therefore contact your EHO immediately you could be rehoused, though probably not in the same style.
Neil Robb
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Sign Up15:47 PM, 23rd June 2014, About 11 years ago
Hi Dee
If you have a phone number of the landlord or agent call them and ask them to come and view the property. All agents and landlords know from February this year your must have a landlord registration number before you let the property here in Northern Ireland and that the deposit must be protected from last April 13. I think there is only two deposit scheme's available in NI now. If they fail to comply the can be fined for not complying with the regulations.
Unlike England if your deposit is not protected the three months rent fine goes to the council not the tenant.
I would explain to the agent as he sourced you the property that you are holding him to account as well as the landlord.
One of the big problems in Northern Ireland is a lot of landlords were caught out by the boom and crash so for some money is very tight ( This is not an excuse) but might explain why some basic jobs are not being done as they should.
Did you view the house before hand
By the sound of things you have already stated what you believe to be the issues.
Take matters into your own hands and get the gas safety certificates done. Ask the landlord / agent if you get it the work done can you arranged to have the invoice sent to them or deduct it from the next months rent.
Was the gas leak because the nut was not tight enough on the gas cylinders. causing leak. I take it your cooker works from gas cylinders.
What agreement did you have when taking on the property did you agree to do certain work yourself.
I personally think the land lord will not hold you or you guarantor to account if you left the property early.
Where in NI are you. I might be able to put you in contact with some reputable landlords that do comply with there responsibilities.
a basher
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Sign Up23:05 PM, 2nd July 2014, About 11 years ago
Hi Landlords of 118
I paid heed to advice on this forum which you all kindly went out of your way to give me. I did the nice approach first and tried to reason with the LL. If you remember there was a gas leak at the property on the 14th after which the cooker (which didn’t work anyway) was removed. Well I now have a cooker. Only problem is that it is sitting on the floor in it’s packaging and has been there for over a week.
I got fed up and phoned environmental health. Housing rights had told me that there would be a lengthy wait to see someone. I called EHO out of desperation rather than expectation and to my surprise got an appointment the next morning.
Today the house was condemned as unfit.
It was also declared unfit in February this year but in NI if ordered work is not done, it is up to the tenants to follow up the complaint through the courts at their own expense. I presume the previous tenants just had enough and left. No re-inspection was done and the property was simply tarted up a bit cosmetically and let out to me.
This landlord is scum (notice I have not called all landlords scum as I realise that none of you would ever have done that). I am disgusted.
I have an appointment with a solicitor to start proceedings . I want out, but not until I receive every penny she has taken (fraudulently in my opinion) back. I want the house fixed so she can’t do this to anybody again and I want her prosecuted for no gas safety record, not being registered as a LL (compulsory in NI) and for not protecting my deposit (in NI the fine goes to the council not the tenants!). I’m hoping the solicitor will also prosecute for misrepresentation of the property and fraud. I have to pay for this. When I’m done I’m going to start on our policy makers. This is not acceptable. Currently, I have to pay her full rent (although I have asked the rent officer to intervene), live in an unfit house and am not entitled to any redress to aid me in moving out.
Phew… I am so stressed out.
Thanks guys, you have all been great but I fear my battle is only starting and I may need more help….
🙁
Mark Alexander - Founder of Property118
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Sign Up7:52 AM, 3rd July 2014, About 11 years ago
Reply to the comment left by "Dee "Landlord-Basher"" at "02/07/2014 - 23:05":
Thanks for the update Dee and you know where we are when you need us.
.
a basher
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Sign Up8:36 AM, 3rd July 2014, About 11 years ago
Neil
Thanks, I am in the Carrick area. Don't want to put too much info or my email on line but would appreciate any info.
I did view the property before signing. The serious issues are electrical and safety which could not have been seen on a viewing and other problems were deliberately hidden, covered up.
I have decided to see this through and make sure the LL is held legally responsible for what she has done as it is now clear that she let the property knowing it was not in a fit state to let. If I don't it will be just re-let to somebody who may be less capable of standing up to her. I am fit for this, it may take some self education, time and money on my part but I will see it through. Two incidents in this house have been life threatening and another has resulted in a minor injury. I have been here less than 5 weeks
Yes, the gas leak was from cylinders. The leak came from the rubber attachment which had apparently not been replaced, maintained or serviced in years. The cylinders were balanced on an old empty tool box.
I do not want to be responsible for fixing this house, or any house. That's why I rent. If I wanted to fix up houses, I would buy one.
My tenancy agreement has been breached IMO but I am seeing a solicitor to confirm that. The agreement does not state that I am responsible for any of the issues I have found. I am now just over 4 weeks into the tenancy.
I will speak to the agent as I had wondered about them advertising a property that no safety checks had been done on. One of their agents told me that the previous tenants had been long term and happy tenants (of which they were neither). The previous tenants have mail, I have face book and conversations happen. I have details of what repairs were requested, work done (or not done) and who by.
Any help would be appreciated,
Thanks
Freda Blogs
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Sign Up7:47 AM, 7th July 2014, About 10 years ago
What a terrible state of affairs. Very distressing.
There is no mention of an inventory - was there one when you moved in? I would expect it to have picked up some of the issues you describe. If there wasn't, just take care as this might bite you on leaving as you may not be able to prove that some of the problems were pre- existing when you moved in. The contents of this thread and loads of photos may assume increasing importance if you are to recover your deposit.