Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up18:25 PM, 6th December 2012, About 12 years ago
Hi Peter, I wish Landlord Accreditation had been available and compulsory when I started out in 1989. I was clueless, as are most landlords starting out - we don't know what we don't know. That's why so many newbie landlords get ripped off with training courses which teach them immoral tricks to build property portfolio and absolutely nothing about how to be a good landlord.
After 23 three years in the business what I do know, despite having learned a lot of expensive lessons, is that I still have a lot to learn and enjoy doing so.
Given the choice between compulsory licensing of landlords or compulsory Landlord Accreditation I would vote for Compulsory Landlord Accreditation and CPD every day of the week.
It's the inspired maturer generally that earn us all a bad reputation. Get them trained up before they are allowed to become landlords and that will, in time, enable the authorities to deal with the real criminals operating in this sector.
Ben Reeve-Lewis
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Sign Up19:26 PM, 6th December 2012, About 12 years ago
Peter I am speaking at the London and south East London landlord's show tomorrow on this very topic. Like Mark I am a believer in landlord accreditation and education being the main obstacle for novice and amateur landlords who have grown so much in numbers recently.
Councils have to offer so much more if they want to entice landlords to work with them. I find landlords simple souls, they just want the rent paid and the property treated well. It's the council mindset that needs to change.
Luckily I am being seconded out of my TRO post to start just such a new team in my council. One that offers landlords all the facilities at our disposal, that only a council can, direct HB payments, hotline to HB, surveyors, legal services, mediation, tenancy sustainment, training, grants, cheap loans and all delivered with a smile.....ok, maybe we'll struggle with the last one
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Sign Up21:34 PM, 6th December 2012, About 12 years ago
I think a distinction between DIY landlords and landlords
who use agents to manage their properties is needed. I fall into the latter
group and really wouldn’t want to have to become an “accredited landlord” as I
will gain little from it – this is what I pay my agents for.
I appreciate that it is still a good thing for me to have
some knowledge of the system but having a full time job doesn’t give me the
time to spend becoming accredited or doing on-going CPD. I can learn what I
need from the internet or from my agents very easily as and when required.
Another point that occurs to me is that of portability – i.e.
will my “accreditation” be accepted by every LA in the country – or will I need
a different accreditation for each LA area in which I own a house?
The problem with accreditation and/or licensing is that the “problem
landlords” are the ones who are most likely not to sign up – so it just becomes
a burden on the “decent landlords” and has little effect on the criminals.
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Sign Up18:00 PM, 7th December 2012, About 12 years ago
Here in Scotland we're proud to run the national Landlord Accreditation Scheme. The partners in the scheme are the Scottish Association of Landlords, Scottish Land and Estates (rural landlords), the Scottish Government and the majority of Scotland's 32 local authorities.
Being a national scheme, one single accreditation with our scheme is valid in all of Scotland's local authority areas. This makes it a lot simpler for landlords like this writer/member, operating in five different LA areas. This seemed to us to be the best way forward when we launched in 2008 but then we have fewer authorities in Scotland plus we have a set of national Core Standards which are the benchmark for accreditation.
The most popular benefits of Accreditation are reduced fees on our landlord/agent t training courses and the marketing advantage of being able to badge yourself as Accredited ie having met the "Core Standards". For a full list of benefits please see our website or contact us. Always delighted to provide more information.
How we work it here in Scotland is that the "Core Standards" training courses are free of charge to you as a member of the Scottish Association of Landlords, as a membership benefit. Accredited landlords have a reduced fee if they are not also members, but membership is the way most go. Training is open to all, regardless of Accreditation or membership status. It is very popular. Indeed we are adding more courses all the time to meet demand.
There is no "burden" on Scottish landlords to become accredited as it's free of charge for landlords here to accredit. providing they meet the standards. There is a fee for letting agents on a sliding scale according to number of properties managed. To keep up your Accreditation you must attend at least one Core Standards training course per year. That is approx 3 hours per year to invest in yourself and your letting business. We believe any landlord however part time, can manage that, to keep up with legislation and refresh their knowledge. In fact, we'd argue if you won't invest that much time, should you be thinking seriously about whether you should be letting DIY?
Letting agents in Scotland have the benefit of the LAS logo as a kitemark when they are accredited. That allows them to market themselves ahead of the pack and offers some reassurance to tenant and landlords clients in this unregulated market.
Accreditation is more and more being sought after by tenants and landlord clients as well as outside agencies. ie Scotland's accredited agents can market on Rightmove too by virtue of their Accreditation. We have a property search function on the Accreditation website for tenants to seek properties let by Accredited agents.
I hope this helps to explain the point we see to accreditation in Scotland as part of presenting a positive professional trade, something we can all be proud to be part of in meeting housing need whilst running our businesses as landlords and/or letting agents.
Compulsory licensing? Unnecessary. Instead invest in affordable, accessible training - we think that is the key.
Any benefits that a local authority can offer to accredited landlords/agents are to be welcomed with open arms. The best authorities already engage positively with the PRS and invest in their Accreditation partnerships and we'd encourage all to follow suit.
Thanks and best wishes
Scottish Association of Landlords. / Landlord Accreditation Scotland
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Sign Up13:07 PM, 8th December 2012, About 12 years ago
hi everyone, this is without doubt a problem for us all. the reasons are not as obvious.
1; each LA have their own ideas what accreditation should be. there is a base line but then we have add-ons and mission creep.
2; more work and additional costs for us without any visible gain.
3; as these costs can only be met by the tenants, we are then adding additional financial strain on those that can lease afford it. this means tenants will look for cheaper accommodation. and where do you get cheaper accommodation ?? from the hidden landlord sector. those that the LA are unaware of.
now think of TRIPADVISOR.
I'm a hotelier and my business is recommendation driven. the feedback we get govens the clients we get. if we got only bad feedback, we would have to lower our rates to justify what the clients don't get. therefore we would only get the' bad' clients. ( they're not bad really, just called the dirty boot brigade for a reason )
on the other hand, if our feedback was tickatibo, we could charge more for the very opposite reason ; for what the client does get for the money.
this, I believe, is the way forward for landlords.
the result would be = good landlords get good tenants and bad landlords get bad tenants.
Darwin called it Natural Selection
now look at letrent.co.uk this has just started up with this very purpose in mind. it has a feedback facility for the guests and tenants.
I do hope Mark isn't too upset by my plug for letrent, but this is exactly what it was designed for.
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Sign Up12:46 PM, 9th December 2012, About 12 years ago
Hi
As a landlord of three years with 16 tenants I felt the need
to be accredited even though I was a NLA member and attended a lot of their
meetings. I signed up with EMLA (East midlands landlords association). What a
mistake. They require to come and complete a 26 point health & safety risk assessment
of 10% of your houses. Mine where ok but failed on silly points but the
surveyor had to find something. (For example: - a dripping outside tap dripping
into a drain) I also attended a one day
seminar which I can honestly say was the most boring 8 hrs of my life. It was
just bureaucracy gone daft
When I mentioned the fact that I was an accredited landlord to
prospective tenants they showed a complete lack of concern, they just wanted a nice
clean well presented accommodation at a fair price.
Would I do it again or recommend it. NO WAY. My local
authority does not react differently between accredited and non accredited and
does nothing about the landlords in my area who cram 11 people into a house. At
least with my EMLAS accreditation I don’t have to go through the same rigmarole
to be accredited with the NLA. (But I will have to go to their meetings to keep
my points up)
Alan Wetherall
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Sign Up10:22 AM, 10th December 2012, About 12 years ago
I would hope that an accredited landlord would be a lower risk for building insurance and RGI, however I have not heard about lower rates for accredited landlord. Likewise if accreditations lead to landlords having fewer disputes with tenants, I would expect a large discount on deposit protection for being accredited.
Therefore I can see the value of accreditation over just doing the training.