Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Seething Landlord
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Sign Up13:34 PM, 21st February 2019, About 6 years ago
Reply to the comment left by Chris Daniel at 21/02/2019 - 12:57Are you denying that there are cases of retaliatory eviction where the landlord has fallen out with the tenant for some reason?
Monty Bodkin
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Sign Up14:53 PM, 21st February 2019, About 6 years ago
Reply to the comment left by Seething Landlord at 21/02/2019 - 13:34
I doubt anyone denies retaliatory evictions happen, but it is a tiny fraction of a percent.
Compare that to the real reasons landlords evict using section 21
- rent arrears, selling up and anti-social behaviour
and it is too insignificant to have a sensible argument about.
(Not that that stops the emotional rantings of the anti's for their own personal gain)
Seething Landlord
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Sign Up17:18 PM, 21st February 2019, About 6 years ago
Reply to the comment left by Monty Bodkin at 21/02/2019 - 14:53
I doubt that it is insignificant for the tenants on the receiving end. Unfortunately it is vindictive, unprincipled landlords who spoil it for the rest of us.
Incidentally, the three grounds that you cite as reasons for using S21 are all grounds for eviction under S8 so the real problem is the difficulty, time and expense involved in using that section and persuading the court to exercise its discretion in favour of the landlord in the case of the optional grounds.
Mike
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Sign Up19:11 PM, 21st February 2019, About 6 years ago
In my life I have had tenants who have broken many of the terms of the tenancy, like not keeping the house clean enough, gardens filled with rubbish and I know usually what that means is when they go it will be me who will have to put all that rubbish in my car and dispose it off at a local council tip, making several trips, not adhering to advice on how to ventilate bathrooms after taking a shower, not to leave wet clothes to dry indoors and particularly on radiators, to use bathroom cleaning products to keep mildew from growing around the silicone sealant, between the tile grout, toilet pans so darkened you cannot see the bottom, they do not tend to care much about their own hygiene, yet not one tenant has been evicted on any retaliatory ground by me, even those who actually came close to physically abuse me, cursed me, paid no rent and had a cheek to open a can of beer in my face when I object or protest with them rather quite fairly that they have the bloody money to buy beers and cigarettes yet claim they are hard up and can't pay their ren, according to my view the only most important thing any tenant facing hardship is to save on unnecessary spending, like beers and cigarettes, or other luxuries, first priority is the food and clothes and a roof over your head, luxuries can wait. It is quite insulting to see such tenants claiming hardship yet their beers never stop flowing! proof is open the bins and see they are half filled with empty cans of beers, I will never agree to that in a million years, tenants doing this are irresponsible, they are destroying roof over their own head as far as I am concerned. There are no two monkeys about it, me and my family had lived on rented accomodation back in the 70s, we always made sure that our rent reached the landlord on time. Indeed I have one tenant who pays me rent dead on the date come what may. Retaliatory eviction can occur when tenants are unduly very demanding, especially when they pay you rent, one such tenant once gave me an ultimatum to replace the oven as it is not working, she said she has paid me 6 months rent upfront and so no excuse not to get her a new oven, and do you know what she did not even study the oven instructions which clearly stated the time clock must be first set in order for the oven to work properly.
Chris @ Possession Friend
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Sign Up21:25 PM, 21st February 2019, About 6 years ago
Seething,
I’m not denying there is a very small amount of anything bad going on in Housing or any other aspect of life, but we already have, as you say. Retaliatory Eviction legislation. ALSO, - Every piece of legislation enacted for years has had restrictions linked to the use of Section 21 ( even the Tenant fees ban coming on 1st of June ) There are crimes committed at night, would you advocate we are all subject of a curfew ?
Seething Landlord
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Sign Up22:45 PM, 21st February 2019, About 6 years ago
Reply to the comment left by Chris Daniel at 21/02/2019 - 21:25
Chris, I am not really advocating anything except that we learn to live with the reality that if we do not comply with legislation we cannot complain about the consequences. At the moment retaliatory eviction is only prevented in quite limited circumstances and I was referring to it in the wider sense. There was a quite idiotic post a while ago (maybe not on this forum) from a landlord who said that he would deliberately time a S21 to disrupt Christmas for a tenant who had upset him and it is this sort of statement that fuels anti landlord sentiment and encourages politicians of all parties to lump us together as a problem to be dealt with. There is nothing new about group punishment where the innocent suffer unjustly because of the actions of a few.
Chris @ Possession Friend
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Sign Up23:01 PM, 21st February 2019, About 6 years ago
Reply to the comment left by Seething Landlord at 21/02/2019 - 22:45
I just don't think it's helpful for ANY Landlord to speak up for the likes of Shelter and Generation Rent etch who want to remove what Landlords see as an Essential tool ( even if a tiny minority abuse it, despite getting around Retaliatory Eviction and all the other 'hurdles already attached to Sec 21.
Mike
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Sign Up23:32 PM, 21st February 2019, About 6 years ago
why everyone hates landlords in UK in particular, ever wondered why this unfairness exists, here is my possible answer, we done well in our jobs and businesses, made a fair bit of money, so we thought let us invest this money in bricks and mortar, the return is greater than if we invested in other sectors, not only the property value goes up on average many time above rate of interest banks and other savings accounts offer, the risk is indeed far less in bricks, properties are insured, your savings are not insured as much, with £85K cap offered by FSCS, if you had £500K you would need at least 6 different unrelated bank accounts to protect that life long savings, so we end up buying properties, and rent them out, but what if we did not buy them, then the price of properties would be well within the reach of average hard working earner, he or she could then afford to buy their own property instead of renting, as property prices go up and up faster than the rate of inflation, and many landlords are greedy bunch, trying to maximise profits instead of keeping rents low and that certainly would calm the situation down with tenants, most who are only a few hundred pounds short of getting a mortgage, so perhaps banks have an equal part in this game, if they offered higher return, and easier mortgage lending then may be the shortage of housing and bad feelings may go away and normality returns, house prices are unsustainable, the house price bubble is likely to break when more and more people can't afford high rents and are made homeless, so the Government starts to churn more legislation for landlords instead of looking at the root cause of this anger between tenants and landlords. This means BTL mortgage should be banned as this gives landlords to purchase more property for them to rent out and less for the ones who want to buy their own, hence the prices are going up ridiculously high, even as a landlord myself, I never needed a mortgage as I worked very hard and ran a business that made profit with which I purchased my rented property.
Seething Landlord
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Sign Up0:39 AM, 22nd February 2019, About 6 years ago
Reply to the comment left by Mike at 21/02/2019 - 23:32
Mike, your views on btl mortgages pretty much reflect the justification that George Osborne used in support of his section 24 onslaught against leveraged landlords and I do not think that you will find much support for them on this forum!
Old Mrs Landlord
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Sign Up8:03 AM, 22nd February 2019, About 6 years ago
Reply to the comment left by Mike at 21/02/2019 - 23:32I think you overstate the case against leveraged landlords and, in my view, any desired modification of landlord behaviour could more fairly have been achieved by restriction of interest-only mortgages to landlords at the same time this was done for residential mortgages, coupled with the Osborne tax changes being applied only on future purchases of property to let, rather than being retroactive. Governments have a history of using pecuniary incentives and disincentives to steer behaviour in an effort to right perceived social problems, and this usually results in extreme swings in the opposite direction which then require more changes to modify those extreme. Publicbehavioue responds to incentives which put more or less money in their pocket whether by subsidies or taxation changes. The 1988 Housing Act which initiated legislation to make it easier for landlords to evict undesirable tenants and triggered the introduction of buy-to-let mortgages was intended to encourage people to become landlords in order to correct the dreadful shortage of homes to let for people who could not afford or did not wish to buy.
Incentives for green measures such as solar panels and small wind and water power schemes are a recent example, but I am old enough to have witnessed a similar phenomenon in agriculture where government incentives intended to boost food production after the war resulted in hedges being grubbed out, ditches and marshland drained, small woods and copses cleared and artificial fertilizers applied to pretty much every square inch of the landscape. There was ridicule and vilification of farmers who tried to retain some of the practices which had sustainably produced food for centuries and resulted in the varied landscapes and rich wildlife I grew up with. Now farmers are incentivised, indeed obliged, to take measures which are designed to reverse many of the undesirable extremes resulting from the previous incentives, while being demonised for having created wildlife deserts and taking subsidy payments. In short, I feel that blaming and even bankrupting "greedy landlords" is a lazy response to successive governments' propensity to throw the baby out with the bathwater.