Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Seething Landlord
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Sign Up14:37 PM, 19th February 2019, About 6 years ago
The compensation culture has been prevalent in the UK for many years e.g. whiplash claims following minor accidents, PPI, time share etc. Why should landlords be protected from claims to which they have laid themselves open by ignoring legal requirements?
Old Mrs Landlord
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Sign Up16:38 PM, 19th February 2019, About 6 years ago
The requirement for deposit protection was introduced in 2007. Any landlords who are still not getting it right are either deliberately flouting the law or haven't bothered to acquaint themselves with the most basic requirements of letting out residential property so must expect the consequences, in my opinion.
Annie Landlord
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Sign Up10:25 AM, 20th February 2019, About 6 years ago
I agree with both those comments. I think the grey area is what proof is acceptable with regard to serving the prescribed information. Its the same with gas and electric safety certificates. Popping them in the post or handing them over to the tenant is no longer enough. I now insist my tenants sign to confirm they have received documentation. However, my properties were originally let by Lettings Agents (several years ago) and the agents (and therefore, I,) have no written proof that documentation was given to the tenants at the start of the tenancy.
Mike
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Sign Up11:38 AM, 20th February 2019, About 6 years ago
Reply to the comment left by Old Mrs Landlord at 19/02/2019 - 16:38Of course we all learn from our mistakes, one of the things we learned at a very high cost was Grenfell Tower fire, yet experts from authorities to builders were involved in this, they got it wrong too, space shuttle Atlanta blew up at a very high cost, we can never stop learning and none of us is ever born with knowledge, we all acquire that over a life time experience.
this same rule applies to any Landlord, my ex tenant who is now a proud owner of two properties, one he recently started to rent, do you really think he would know all the housing legislation, I asked him if he gave his tenants a copy of gas safety certificate before they stepped in, his answer was No, so he is pretty much now a victim of unfair and unjust law, even though he just spent £3500 ona new boiler at that property, just that he did not hand over the gas safety certificate to his tenant, talk about unfair terms and consumer protection act, the Government itself is biggest culprit when it comes to unfairness seen in the housing law. I could not care less about the unfairness, but someone might take the Government to court for this unfair legislation.
Paul T. Guest
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Sign Up19:32 PM, 20th February 2019, About 6 years ago
Reply to the comment left by Mike at 20/02/2019 - 11:38
The counter-argument to that last point is that by not reassuring the incoming tenant that the property is officially certified as being pretty safe from sudden explosion, your friend has lost the right to turf the tenant out onto the street on a whim through no fault of the tenant. He still retains all the other rights a landlord has always had for getting rid of bad tenants, eg, ones that haven't paid rent, so it's pushing it a bit to say it's "unfair". S21 is a "reward" for strict adherence to various regulations and massively skews "fairness" away from the tenant - so isn't it only right that such a weapon be granted only to the people assumed to be least likely to abuse the power, demonstrated by their willingness to be knowledgeable about the rules and to stick to them? One could argue that S21 is compensation for the "compliant" landlord whose cost of doing business would otherwise be higher than that of the corner-cutter.
Mike
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Sign Up22:49 PM, 20th February 2019, About 6 years ago
Paul, I acknowledge your comments, your opinion may or may not be as such as you thought, but, not a problem, we can all look at something from many different angels, I was also expressing my opinion, yet I could argue with yours, but then this will deviate us from the subject, so respectfully I am not starting a debate, though I don't mind, I could counter argue your opinion then this could be looked upon as picking on someone. I could give endless examples why this law is unfair where a gas safe certificate not being handed over to a tenant as opposed to being just left near the boiler, will it or will it not make it explode? that is the question. The main point I was trying to make was what difference does it make whether you give the tenant the GSC in his or her hand before she or he steps in and are given the house keys, or if the GSC was valid and was placed in a safe place near the boiler.
Do we not have to have a driving licence before we can drive cars on our roads, bearing in mind cars are also killers and can kill, but not many of us carry our driving licences on us, as long as we are allowed to hold a licence and not disqualified from driving , we can drive a car and again having a licence does not guarantee that one would not end up killing someone in the event of an accident.
Talking from my experience even the most gas safe experts can get it wrong, a lady living in my street was sent a letter by Transco, that they were going to change her gas meter, the fitter came and took her old meter away and installed the new one, after which he failed to screw back tight the pressure test nipple, the lady owner was told that because he had changed the meter some residue gas escaped that was in the pipes, but it will soon disperse if she leaves her windows and doors open for a few minutes.
2 hours later the gas smell was still at large, not so sure what to do, the elderly lady was confused whether to call Transco or not, or before she does that she came to me to seek my opinion, I went over to her place and as soona s she opened her front door, I knew straight away it was a gas leak, but even before I could call Transco I made sure she had not left her cooker knob on, so checked the cooker all knobs were shut, went towards her new gas meter, and I could smell gas getting stronger right near it, so phoned Transco to come and sort out the leak, I turned her gas off. But it goes to show you no matter how expert you are when things are meant to go wrong they will, when accidents are going to happen they will, yes we can take measures to prevent them happening, but certainly giving a tenant GSC in his hand is just as good as having one in the property, this was my point, I did not say that you should not have one, my mate had a new boiler fitted and he had been given a GSC, except he did not know that he should have given a copy to the tenant as well, he was not aware of this new Deregulation rule, hence why I said this particular rule seems unfair.
Seething Landlord
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Sign Up23:43 PM, 20th February 2019, About 6 years ago
Reply to the comment left by Mike at 20/02/2019 - 22:49
Your mention of driving licences is interesting because I had been thinking that letting property without checking the legal requirements is similar to driving a car without bothering to read the Highway Code - you do so at risk of being penalised for failure to comply, whether or not you were aware of the particular rule.
In her latest email dealing with the Homes (Fitness for Human Habitation) Act 2018, Tessa Shepperson, who runs the Landlord Law Service concludes "Renting residential property is now heavily regulated. The days of the amateur landlord are over."
Mike
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Sign Up0:21 AM, 21st February 2019, About 6 years ago
So may be we are heading towards a breed of landlords who must take ona course and pass the final exam and get a licence before they could rent out properties, that might seem fair, so a degree in housing law! landlords becoming half a lawyer.
Paul T. Guest
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Sign Up5:13 AM, 21st February 2019, About 6 years ago
Ah OK, I see where you're coming from. I think the idea is that all the relevant info should be shown to the tenant before they sign a contract, so the reason for not showing the gas certificate whilst showing everything else would normally be due to not possessing one. I still say being able to evict someone from their home on a whim rather than through some fault of theirs is not something that an absence of should be grounds for crying "victim" just yet. In your friend's case he's just installed a new boiler so the chances are he intends to rent the property out for some time to come and will have plenty of opportunities to rectify the error as new tenants come and go, which I'm sure he's referencing carefully anyway, no? But the technicality of the situation is surely an argument, isn't it, in favour of registering all landlords on a national database so that they can be kept updated by email and text on new developments in the law? As a parallel, imagine a finance or insurance salesman that wasn't regularly guided to follow the exact latest protocols laid down by the FSA and got his commisssion clawed back months or even years down the line when the customer complained of being 'mis-sold'. He might complain about it, but he'd still risk losing the money if he didn't keep up with the rules.
Chris @ Possession Friend
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Sign Up12:57 PM, 21st February 2019, About 6 years ago
What Landlord evicted a Tenant paying rent and abiding by the Tenancy agreement ???
It's expensive and time consuming evicting tenants
This is the kind of nonsense Shelter and Generation Rent pedal. - it needs divesting of those biased and incorrect fallacies and not promulgated by Landlords.