Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
DALE ROBERTS
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Sign Up14:06 PM, 20th March 2018, About 7 years ago
Reply to the comment left by rebecca brisley at 09/02/2018 - 20:17
Can you recommend a debt collecting agency?
I'm presently owed in excess of GBP20 000.00 by a serial defaulting tenant. She managed to stall her eviction court date by several months claiming (all spurious and unsubstantiated) inter alia: illness, unprotected deposit, harassment, maintenance issues etc to delay court proceedings. Court finally lost patience with her. I was awarded an eviction set date and judgement against her but this does npt alter the 8 long months of trying to get rid of her while she has withheld rental since receipt of her Section 21 and Section 8.
She also has not paid her heating bills since 2015. They total almost GBP3 000.00 and as the company providing same is a private company and not national the account will be for my cost. Obviously the tenant knows this as she was evicted from the apartment next door to mine before taking occupation of my property under gross misrepresentation of her rental history.
I have written to the local Council clarifying that the tenant has orchestrated her eviction in order to gain access to social housing as she will never be able to rent from the private sector again. They appear to be completely disinterested in her fraud.
Although the tenant has amassed a small fortune at my expense she doesn't appear to have much personal assets. No doubt she is well versed in ensuring her wealth is hidden.
Charles Fonteijn
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Sign Up14:28 PM, 20th March 2018, About 7 years ago
Reply to the comment left by DALE ROBERTS at 20/03/2018 - 14:06
First of all you can request after 8 weeks arrears that the council pays housing benefit direct to you if applicable. This might be too late for this time. Secondly you are not responsible for the tenants bills. Regarding debt collection. If she is working you could try an attachment of earnings. you might need to contact a tracing agency to obtain her new address and details of employment. I have used Pitmans for debt collection
DALE ROBERTS
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Sign Up14:54 PM, 20th March 2018, About 7 years ago
Still waiting for Council to respond to that request months after initiating it!
In this case I am responsible for the heating bill. It is run by the developer under a private arrangement and the arrears are assigned to the property - not the tenant. So the heating company is quite happy to ignore the arrears from a difficult tenant. I, as the owner, am the financial hostage.
She doesn't work. She's a professional scrounger and if she did she wouldn't tell DWP - she relies on her "single mother status" to fleece DWP and houses adult members of her extended family in my property in violation of the lease.
She is adept at manipulating the system. And it appears the DWP are quite happy to accept this.
I have been met with apathy and disinterest no matter how blatantly the tenant behaves in exposing her sense of entitlement. It's been a harsh lesson to learn and I won't repeat the mistake.
My property will be sold as soon as I have rectified the damages.
But it does gall me that I have been forced to finance a cheat to the extent that I have. And she will continue to fleece the system because there is no active accountability from the very organisations who are supposed to assist the rightfully needy.
Charles Fonteijn
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Sign Up15:11 PM, 20th March 2018, About 7 years ago
Reply to the comment left by DALE ROBERTS at 20/03/2018 - 14:54
you might be entitled to compensation from the council. have got proof that you made the request? you could contact the local government ombudsman after your complaint is not resolved with the council.
Hamish McBloggs
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Sign Up19:59 PM, 4th August 2018, About 6 years ago
Well, I promised to report back.
This shouldn't be celebrated. The whole system stinks.
I didn't bother with a tracing agent in the end and took 'a flyer' regarding the address. Could have been an expensive mistake but 1 day before the expiration time for a response, the claim was defended. I had therefore got the address right.
The defence was not coherent or truthful (my view) and included accusations which I read as positioning for a counterclaim to attempt to set aside some of the debt.
I declined the opportunity for mediation as I had previously, (before initiating the legal process), been told various things in no uncertain terms (emails in block caps). I had also asked directly on several occasions the tenant propose a trusted friend of theirs as a go-between. Offers declined with either silence or more capitals. So mediation would have been pointless even after time to think since departure. I was not contacted to say that mediation was being sought.
I paid the hearing fee and created a detailed witness statement to support my claim. I responded to every point in the defence statement with evidence. I always keep very detailed records. I provided every single email, facebook post, text and sought records from the mobile service provider, rent statements, agreements, letters, receipt .... nothing could be taken out of context.
I submitted the documents to both court and ex-tenant with at least 14 days to the hearing.
I heard nothing further from the ex-tenant.
I called the court the day before to confirm all is going ahead. In the past, evidence from the other side has only been sent to the court and not me. I have turned up to court to find letters have been sent to the court to state that there would be a no-show as there was absolutely no possibility of a defence against the evidence. More spectacularly, a landlord friend had letters sent 'from the landlord's solicitor' once changing the date for something more urgent and later another terminating the claim.
At the hearing I was on my own. A no-show and no further evidence to support the defence.
I didn't want 'my day in court'. I wanted the Judge to chair an exchange of evidence and challenge both parties then come to the right decision. I wanted errors to be corrected and instruction to be given ... to both of us if necessary.
So where are we now?
An ex tenant who can appeal or counterclaim. I won't settle.
if there is nothing further then it's a CCJ and a more difficult future.
With a CCJ I could make further attempts at recovering some money; perhaps by an attachment of earnings. If they attempt to disappear again I could trace them and attempt to bankrupt them; something which may be intolerable to an employer and therefore leverage.
I can add the cost of any further tracing etc. I can charge interest.
Is this the result I wanted?
Pragmatically, I lay significant blame at my own feet. I was too trusting. My investigations uncovered a debt laden wake. It is not for me to judge the whys or wherefores of this information which is not directly relevant to my specific case in anyway other than it set the initial conditions for this tenancy. Initial conditions that were kept from me. It would seem previously others opted for the cheaper (personally and financially) shrug of shoulders and move on method of dealing with the loss as there were no recorded judgements at previous addresses. A clean record.
However, when I combine my newer knowledge with the increasingly appalling attitude of the person toward me and their treatment of me I bristle. I was effectively given a defiant middle finger and told to suck it up. Apparently I can afford it.
Therefore I hope that my taking an (expensive) stand where others could have before me I will provide a searchable record of debt and begin to bring to a halt to any methodology whether intentional or accidental. Whatever is going on must be stopped.
Sadly there are consequences for future tenants too; 99% of whom are probably really nice people. All phone conversations are now recorded. I am contemplating a body camera like those used by Councils to defend against false accusations. There is zero latitude when looking at the referencing results. Deposits in full, no incremental schemes. If there is a single hint of any objection to any requirement then all bets are off. They will write to me before making any changes. If there is a hint of self entitlement then all bets are off. If I don't feel I can get on with the person then its no go.
All humanity is removed and I will always begin from a position of zero trust from now on.
There are no winners.
Hamish
Hamish McBloggs
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Sign Up20:08 PM, 4th August 2018, About 6 years ago
Reply to the comment left by Hamish McBloggs at 04/08/2018 - 19:59
Oh yes, and er.
McGuigan Estate Chardonnay is still £5/bottle @ Sainsbury.
Obviously they got a job lot
I'm not on commission it's an ok wine and just nice chilled on these balmy evenings.
Hic
Luke P
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Sign Up20:23 PM, 4th August 2018, About 6 years ago
Reply to the comment left by Hamish McBloggs at 04/08/2018 - 19:59
Sadly, it’s a journey every landlord will embark on sooner or later, learning the very same lessons.
Trish
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Sign Up21:45 PM, 4th August 2018, About 6 years ago
Reply to the comment left by Hamish McBloggs at 04/08/2018 - 19:59
Oh blimey, what an awful to-do. Hope it works out OK for you in the end, but dreadful that you've had to go through all this
Neil Patterson
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Sign Up10:43 AM, 25th February 2019, About 6 years ago
Latest update >> https://www.property118.com/its-always-me-me-me/