Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neal Craven
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:35 PM, 26th January 2015, About 10 years ago
Mark.
That's how almost all commercial investment properties are insured and my understanding is these R2R agreements are basically commercial leases.
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:49 PM, 26th January 2015, About 10 years ago
Reply to the comment left by "Mark Alexander" at "26/01/2015 - 22:21":
The owner should declare the nature of the letting to their insurer, otherwise they may not be covered. This is a bit like insuring a car, i.e. if it is for your 17 year old son to drive all the time then this should be declared, otherwise the insurance may be void, yes it will cost more than if you said it was for yourself to drive, but it is better to declare the situation correctly so that you are covered by the insurance policy. The same principle applies to buildings insurance (or even boiler insurance), if you are a landlord then you need a landlord policy (not a homeowner policy), and you must provide truthful replies to the insurance questions.
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:53 PM, 26th January 2015, About 10 years ago
Reply to the comment left by "Neal Craven" at "26/01/2015 - 22:35":
Yes, I agree with you Neal, these leases are commercial agreements between businesses,and should be insured as such.
I guess pub landlords who lease from the pub chain are in a similar situation, but if a pub customer drops a cigarette and the pub catches fire, it would still be covered by the insurance policy.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:21 AM, 27th January 2015, About 10 years ago
Reply to the comment left by "Robert Mellors" at "26/01/2015 - 22:53":
Hi Robert
The reason I ask the question is that I know a lot of people fall foul of this particular issue. However, I agree that it is not insurmountable.
As you will be aware, we have a JV with solicitor Justin Selig at The Law Department and we sell his Rent to Rent Commercial Lease Template via this website for £97. It has done rather well and sold several hundred copies. Just before Xmas a user of the template reported that her landlord had run into problems and could not obtain insurance. Justin posted a comment suggesting that she contacted a specialist insurer in Manchester called Reich. The lady in question subsequently posted that she had been able to arrange insure with a 50% loading on the premium.
If there is a cheaper option I would like to be able to refer the purchasers of the R2R Commercial Lease Template to it. I also suspect that landlords renting their properties to Housing Association also run into the same issues.
The only other problem I've come across is that letting on an R2R basis is considered a breach of T&C's. I conclude from that that properties rented in this way are either free of mortgage or that the owner is 'taking a flyer', either knowingly or in ignorance.
I think there is a need for some regulation in this area whereby R2R operators should be able to prove that they have advised owners of the issues regarding insurance and mortgages before contracts are entered into.
What are your thoughts?
.
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:12 AM, 27th January 2015, About 10 years ago
Reply to the comment left by "Mark Alexander" at "27/01/2015 - 09:21":
Hi Mark
Yes it does seem to be a bit of a grey area. In my opinion, leasing to an organisation (be it a private landlord, private landlord company, or a housing association) is a much safer option for the owner than letting direct to tenants, particularly if the lease ensures that the company puts right any damage done by its tenants (as my leases do). You only have to read some of the horror stories on here to know what damage some tenants do, (or watch the "tenants from hell" TV program, or the "Can't Pay, We'll Take it Away" TV program, or similar), let alone the problems of getting them out, and lost rent, etc. As such, the risks by leasing to a company are massively reduced so the insurance SHOULD be less, but because it is not a standard "run of the mill" arrangement, insurance companies are very wary and (in my view) unfairly load the cost of insuring properties leased in this way.
I have not seen your lease agreements, and while I realise that the legal cost of getting them drawn up needs to be covered, £97 seems a bit steep in order to compare notes, i.e. see how yours compare with mine (or vice versa), and mine have served me well so far. Perhaps I should start marketing my lease agreements for sale? and my licence agreements for HMO residents (now accepted as "licences" (not tenancies) by the court)? - anyone wanting to buy a copy of either (or both)?
I can understand why a mortgage lender may not want someone to lease to a company on a Rent to Rent basis, as it makes it much more difficult for the mortgage lender to gain possession if the owner defaults on the mortgage, BUT, if the arrangement helps to ensure a steady stream of income with reduced risks of costs being incurred by the owner, then that gives the owner more money with which to pay the mortgage lender and thus avoid defaulting in the first place! There are some serious advantages to the owner, (and thus also the mortgage lenders) but as yet the mortgage lenders don't seem to have recognised this.
I know that some of the properties I lease are free of mortgage, as for others, I advise owners, but then leave it up to them to do the right thing because it is their responsibility and I have no contractual relationship with their mortgage lenders.
As for should there be more regulation in this area, I think there's enough "regulation" already, but what is definitely needed is some clarity as to how the current regulation applies to the R2R situation, AND some open mindedness to this concept by both the insurance companies and the mortgage lenders. At the moment some people are doing R2R covertly, when there should be no need for this, and I think it is these types of operators that bring R2R into disrepute. Let's bring it out into the open and recognise it as a valid business model, and tailor services (insurance, mortgages, etc) for this market.
Neal Craven
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:21 PM, 27th January 2015, About 10 years ago
Mark - We have a commercial broker who deals with a mixed block policy for us, I don’t want to flout any rules but I am happy to put anyone in contact with him.
Robert - I appreciate what you say i.e. “I can understand why a mortgage lender may not want someone to lease to a company on a Rent to Rent basis, as it makes it much more difficult for the mortgage lender to gain possession if the owner defaults on the mortgage” However in the commercial world lenders are looking for secure tenants generally the longer the term the better.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:57 PM, 27th January 2015, About 10 years ago
Reply to the comment left by "Robert Mellors" at "27/01/2015 - 10:12":
Hi Robert
Thank you for your long response.
As you have probably gathered I have been using this thread to play devils advocate despite the fact that I have massive respect you you. If you don't mind I will continue to play devils advocate a bit more.
The reasons that I've been given for insurance of R2R properties costing more is that the owner has little if any control or even knowledge of the occupiers. HMO insurance generally costs more simply because more people live in a property and use risk based facilities (e.g. cookers) independently. Similarly, benefits claimants are also considered to be higher risk based on statistics. With R2R the insurer has for factor in that the middleman could let the property to an arsonist who has just come out of prison. Therefore, I can fully appreciate the increased insurance risk. From my lending days it is this additional insurance risk which impacts the lending risk, e.g. property burs down, insurers fail to pay out, borrower defaults, lender takes possession of a burned out wreck. I appreciate this could also be the case if an amateur landlord lets to a cannabis farmer but apparently the insurers underwriter stats see this as a lower risk and I have no basis to argue with that.
It is for the above reasons that so many mortgage lenders (but not all) shy away from lending on HMO's and why all lenders that I know make it a condition of their mortgage offers that the property can only be let directly to tenants by the owner on AST's. Also many lenders state in their T&C's that letting to a person on benefits would be treated as a default (again not all).
.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:09 PM, 27th January 2015, About 10 years ago
Reply to the comment left by "Robert Mellors" at "27/01/2015 - 10:12":
Hi Robert
There is another issue which I failed to pick up on in my last post.
Where a property owner rents his property to an R2R operator the security of income and any guarantees offered in respect of the preservation of the property are only as good as the R2R operators financial ability to back those promises.
Sadly, there are a LOT of sharks in the business and there numbers are growing de to Wealth Creation guru's teaching wannabes who have no money other than their credit card limits to get into the business. These are the people who fail to mention proper insurance and mortgage conditions to property owners and have earned R2R an awful reputation.
Surely if there was some regulation in place this would benefit the serious operators by closing down the wannabes?
.
Neal Craven
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:23 PM, 27th January 2015, About 10 years ago
Mark – Am I right in thinking some insurers have managed to avoid paying out on cannabis farm related claims.
I also note what you say regarding lenders, do you find this primarily a factor with residential providers or have you found the same with commercial facilities.
Neal Craven
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:26 PM, 27th January 2015, About 10 years ago
Mark - Landlords DD