Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mandy Thomson
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Sign Up14:00 PM, 15th October 2016, About 8 years ago
Reply to the comment left by "Robert Mellors" at "14/10/2016 - 08:55":
Good idea, Robert, but I think that for the vast majority of the type tenants who trash their rented homes the income they get from state benefits is simply a small supplement to their "real" income - the proceeds from criminal activity and (sometimes) cash in hand work.... They are often very cunning and can easily get around the system; a small deduction from benefits would be water off a duck's back.
Michael Fickling
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Sign Up14:18 PM, 15th October 2016, About 8 years ago
Reply to the comment left by "Mandy Thomson" at "15/10/2016 - 13:39":
Yes that correct.. its like the hirer of a motorcar taking it home and beating the hell out of it ..with a hammer or whatever..that is criminal damage under criminal law..the fact theyve hired it doesnt take the offender out of their criminal law liability...Rental property is exactly the same.Its rented to be lived in not deliberately and wantonly smashed up. Incidentally talk of what can or cant be proved is irrelevant to having a crime recorded and investigated. That is the citizen/owners right. How efficiently the individual officer(s) deal to it is another matter.The police can and do arrest hundreds of people on suspicion of various offences every day across this country and one shouldnt get drawn into debates about evidence.Just get it recorded as a crime firstly and you are half way there.Also the police can and do arrest people quite legally and properly both.... A... on suspicion a crime has occurred AND ...B... on suspicion that a certain person has committed it. They can in actual fact turn out to be wrong ....totally wrong.. on both counts and provided they have acted reasonably then their actions are completely legal. A citizen can also arrest ( PLEASE DONT for various reasons....) however if a citizen arrests someone then the first part A..is reduced in "power" to circumstances only where a crime definitely has been committed. Bottom line ..if a Police Officer tells you they cant or will not take action because they dont believe it will be proven in due course ..they are shirking their responsibilities...and they shouldnt be prejudging what the suspect will or may say in a subsequent taped interview. If they were allowed to operate on that basis no one would ever be arrested for anything. Dont want to open up this debate really any further..just saying getting a crime report recorded as such.. and getting the crime number is half the battle. Push for that and if it aint happening elevate it. Again please dont try this with very minor damage and theft..even though it still applies..stick to the big stuff..like theft of an entire kitchen fittings set up or the sort of extreme scenario where a tenant smashes up the whole place and theres no reasonable interpretation that the damage is just wear and tear.
TheMaluka
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Sign Up14:59 PM, 15th October 2016, About 8 years ago
Reply to the comment left by "michael fickling" at "15/10/2016 - 14:18":
Michael, I have been less than forceful in the past and just accepted that nothing can be done on the basis of "it is difficult to prove" and "there is a contract so it's civil". The next time it happens (weekly occurrence) I will be a great deal more forceful and ensure that I get a crime report number. Problem is when I call the police at their call centre all I get is an incident number, pending a visit by the police, sometimes weeks later, and then I am told there has been no crime committed because there is an AST in place. When I have tried to get a crime report number, very politely, the result is usually that the call centre terminates the call.
Alan Carey
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Sign Up16:37 PM, 15th October 2016, About 8 years ago
I had a tenant leave with a damaged wall in the garden, an oven door that was broken off and had been thrown away and they also stole a set of curtains that would cost a £1000 to replace.They also owed a lot of rent, I found out that they had done this several times and owed money to utilities companies on several houses and had been bankrupt several times, unfortunatly the so called mate who set me up with this tenant didn't mention any of this. Anyway I went to the police and they were useless and after interveiwing him, they said it was a civil matter, they aren't alt all concerned that he keeps running up debts and going bankrupt and neither are the insolvency service. I now understand why my Dad who is a long retired police officer, has for the last few years been embarressed about admitting that he was ever a police officer and why the police no longer have the respect of most people. So I won't be holding my breath to see what the judge does.
Chris @ Possession Friend
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Sign Up23:47 PM, 15th October 2016, About 8 years ago
Kathy,
I had a similar case, in so much as a tenant had 'stolen carpets from my house.
I reported the 'Theft' to the police who said from the outset, that they believed it to be a civil matter.
I pointed out to them ( as a serving senior police officer, revealing such ) that the matter was clear theft and nothing else.
Despite this, and although after a couple of telephone calls by myself to the Police station, the ex-tenant was eventually arrested and interviewed.
She said in interview that I ( the landlord ) had refused to return her deposit and she had taken the carpet ( worth Twice as much, never mind other damages and rent being almost the same as the deposit amount )
The investigating officer ( I use that term loosely ) presented facts to custody Sergeant who said there was 'no case to answer' and that it was to be a civil matter. No enquiries were made with me to verify this, indeed, the deposit was still with DPS and tenant hadn't contacted them. Ex-tenant wasn't even released on bail for enquiries into her account to be made.
I made a written official complaint Against the Police and the initial civilian investigator found my complaint 'Not Upheld' Fortunately, a Detective Inspector reviewing the matter, disagreed and Upheld my complaint, suggesting there was a Training need highlighted.
When I asked about the intended method of restitution, I was passed off by the Superintendent in Charge , that the complaint was one of procedure rather than conduct ( which I disagree ) and was not going to be pursued further.
I did contemplate bringing a MCOL against the Chief Constable, but other pressing property matters meant I'd lost the will--power and time available to proceed.
Mark, - I have the Police complaint investigation report if the judge would like to see it ?
Chris
Lisé Willcox
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Sign Up19:49 PM, 16th October 2016, About 8 years ago
Me; Professional Landlord, who happens to be retired ex copper and failed once upon a time law student!
But if you want to a successful criminal prosecution you need to get the following;
1) Guilt must beyond all reasonable doubt.
2) The offence has a legal definition, for example what we as landlords regard as criminal damage does not always match the criminal law definition.
3) The Cps will only prosecute that which on paper they can see they will win, so 'if in doubt they chuck it out'
Once you have ticked those boxes it might get to court...
Personally although as a specialist social land lord who has had every nightmare possible, you name it I've seen it....as well as heavenly tenants (I do love them ) well I'd never bother to get the cops in, I'd just bite the bullet and re-let!
Why? Because one element in the legal definition of many crimes is this..."Men's Rea"......No not a rear...area lol ! So in basic language, if you cantprive intent that's INTENT... Forget it...Who is ever going to admit it.... You need to have otherwise caught them red handed, not under any intoxicating medicated influence with A signed police statement from an independant reliable witness....
Don't shoot the messenger .... This is British Law.
Jay James
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Sign Up19:59 PM, 16th October 2016, About 8 years ago
I suspect some of the profiles on here. Insurance, police, law student, every profession relevant to letting...and so on. Then there's the nature of the profile's comments.
Mark Alexander - Founder of Property118
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Sign Up20:04 PM, 16th October 2016, About 8 years ago
Reply to the comment left by "Jay James" at "16/10/2016 - 19:59":
Take a look at the member profile pages of anybody you suspect. Trouble makers are easy to spot as their comments are few and they never contribute positively.
I can confidently vouch for Lise on this basis.
.
Lisé Willcox
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Sign Up20:07 PM, 16th October 2016, About 8 years ago
Reply to the comment left by "Lise Willcox" at "16/10/2016 - 19:49":
Please excuse typos... Basically Men's Rea = intent
Whilst Actus Rea is = the act,
So for cigarette burns on upvc window frames.... (Yep that happens) .. You would need to prove who did it, that they were over 10 years old and they knew what they were doing and its consequences (impossible to repair)
I have called the police when threatened on a house visit when there was an extension lead running from a downstairs socket to the Attic.... It took 45 mins for them to arrive and because there were no green leaves left nothing happened... But I called them knowing that no prosecution would occur, but once there they could see I was not backing down on doing a house check, and despite them being screamed at by the tenant too... I got to do that check... So sometimes it's worth it. That house once they had gone filled 5 skips and cost £7,000 to repair... You live and learn, she made herself intentionally homeless, her kids went into care, she was settee surfing until she again delivered a further child and got back on the social housing ladder....
So there it is...
Lisé Willcox
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Sign Up20:13 PM, 16th October 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "16/10/2016 - 20:04":
Thank you Mark... I am but a simple, well intentioned and unfortunately quite experienced Landlord... Learning daily ....