Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Anne Noon
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Sign Up12:31 PM, 13th October 2016, About 8 years ago
Case 2 - after having repaired the damage by the previous tenant I employed yet another letting agent, who did properly tenant check the new tenants and they passed the check. They wanted to have a dog and I gave them permission as long as the dog was not allowed upstairs.
They, too proceeded to wreck the property and went into arrears. One day they did a runner and when I returned to the property, it was apparent that the dog had been allowed to run amok in the house it stank of dog urine and faeces. The decking outside was covered in faeces ( it took my guys two days to clean it up) Despite super-duper cleaning services I could not get rid of the smell of the dog. I had to have all the carpets - including the underlay replaced (which had already been replaced after he other tenant's damage). I had to take up all the wooden flooring downstairs, as the pee had seeped thought the joint and into the underlay there as well. This entailed taking off the doors, taking off the skirting door, and replacing everything, re-adjusting the doors to fit. Again about £10,000 of damage plus £10,000 of lost rent. Once again all my ccj's against them have died out and I understand I can no longer go after them to get the money back.
I could go on at length about the damage caused by my tenants - one group of tenants threatened to take me to Environmental Health because of the condition of the house , which was caused by their neglect ; another decided she didn't need to pay the last month's rent because "you earn so much money out of this house, why should I pay you", one man begged me to let his single son move into one of my rooms - the son then proceeded to terrorise the other tenants - cutting buttons off shirt, the wires off a razor and lots of other little things - when I tried to evict him, he went to the Council and pleaded his rights. Eventually he left and I agreed to give him his deposit back - we met by the roadside in the town, I was talking to him and he was still being threatening , but I stood my ground. Out of the corner of my eye I watched a Traffic Warden write and rewrite a parking ticket on the next car as he watched what was going on. I was very pleased that he was there!!
All in all, I have over £60000 of ccj's against tenants and Leasehold Tenants and have not received a penny back, save for the Leasehold tenant who did not respond to any of my correspondence for 6 years - I received my money back when he tried to sell the property. That's another BTL lost and I paid out large sums of money in credit card interest to keep my businesses afloat.
AnthonyJames
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Sign Up13:06 PM, 13th October 2016, About 8 years ago
Reply to the comment left by "Anne Noon" at "13/10/2016 - 12:31":
I would love the Ministry of Justice to do a survey of how many CCJs against tenants actually result in any money being paid to landlords. What is the point of a CCJ when it is so easily evaded? All a tenant has to do is claim they are self-employed - so no earning deductions are possible - and put their assets in the name of someone else, and the poor landlord has no chance of ever receiving any money. And then even if the landlord does identify assets or earnings, all the tenant has to do is declare themselves bankrupt, and all his or her debts will be cleared after a year.
I would prefer a system in which CCJ debts are notified to HMRC and collection is sought through the general taxation system, perhaps by reducing the debtor's tax allowance. I'd be perfectly happy to HMRC a collection fee for their administration costs for this service.
TheMaluka
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Sign Up13:22 PM, 13th October 2016, About 8 years ago
Reply to the comment left by "Don Holmes" at "13/10/2016 - 11:14":
No you could not make it up. There have been many similar instances, my rent collector was arrested for collecting rent and accused of embezzlement for attempting to extract £10 top up from a tenant. He was also accused of writing threatening letters, an accusation which was easy to refute firstly because the police could not produce any of the letters and secondly because he is dyslexic and has the greatest difficulty in even writing his name. He was not charged but the investigation and confiscation of computer and mobile phone lasted a couple of months.
Michael Fickling
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Sign Up15:15 PM, 13th October 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "12/10/2016 - 14:57":
I can give some very solid advice on the more serious tenant damage and theft scenarios ...and the activation of a more appropriate police response .Dont use it for a broken door handle please... or a missing loo roll holder..DO use it for more serious stuff and dont be embarassed to do so its your right......Getting a crime recorded is KEY!!!
Viz.>>>>>>
Understand the importance of saying and insisting>>to the police as follows.
1>>
..say this... "I would like to report a crime of criminal damage/ theft ( as applicable.).and i would like a CRIME RECORDING AND INVESTIGATING PLEASE..". use those exact words and repeat them if needed to the officer(s) attending or anyone call handling if on the telephone and record the date time (and tell them you are recording the time and date and your request that a CRIME be RECORDED.if they sound dubious.)...Make sure your personal diary notes are clear.= and readable by others...throughout what folows..
2>> photograph ALL the damage and tell the officers/telephone operator you have done so. Again repeat if needed. If possible get someone else to also witness it..ie the mess/damage etc
3>> Make it absolutely crystal clear that you will require a crime complaint reference number
and that also your insurers WILL and HAVE requested one.
4>> Without being rude to the attending officers ( or call handler) make it plain that the property concerned and the damage there constitutes a "crime scene" and that they should be getting photographs and requesting the attendance of a "scenes of crime officer" again use these exact words."crime scene attendance officer" and photographs.
5.. If the responses of the officers lead you to know or suspect that they will not record a "crime complaint for criminal damage" then tell them you will write directly to the Chief Constable of the police service concerned ( including photos)..again insisting that a crime be recorded and investigated and also complaining that appropriate action and investigations and crime recording have not taken place and you wish to have that done and to raise a formal complaint that it hasnt been done....sound quietly confident, determined and polite whilst doing so.
6. Keep a diary note clearly listing exactly what you have told the police..which police and when. Especially things such as details of your tenant/suspect..and any info. to help find and arrest them..car no. work place.,.relatives..new add. etc etc.
7. State at any point of opposition to recording a crime or doing something else..or maybe recording one later etc or not being able to prove anything etc as follows >>>"This is clearly intentional and criminal damage/theft....it is way beyond any form of wear and tear/or accidental removal ( if theft) of property. I have a right to have it both recorded as a crime and also to have it investigated as such. and I am not going to be deterred from that".
8. If they refuse to record a crime take their names and collar numbers and tell them AND DO write immediately to the chief constable of the police service concerned.... complaining and require an investigation of both the crime and there handling of it
9.Make it plain that you are prepared to make a witness statement and attend a court if needed>>>>>>>>>>>>>>>>>>>
Trust me..... usually you will get a crime recorded at the first go..certainly if you have to write in to the Chief Constable..and dont let anyone tell you not to write to the Chief constable. Thats the way to go. Their name and details can be found on the web..dont write to any other officer of any other rank.. I suggest anyone renting property especially lower end stuff should bottom drawer this advice and use it if they are unfortunate enough to be in this position. Im not going into my background here but ive thirty years experience including senior level with this stuff. Police officers are like tradespeople and yep professionals of all hues... most are ok some are outstanding..really outstanding.. and a minority are inexperienced.. lazy, indifferent or whatever...dont let the latter category get away with it because if they do it.doesnt help us and doesnt help the police service.Hope this is helpful in the immediate case and it can be to others.Sounds very stern here but this is how to get it done and you can do it all politely. and with tea and biscuits should you wish!
TheMaluka
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Sign Up15:50 PM, 13th October 2016, About 8 years ago
Reply to the comment left by "michael fickling" at "13/10/2016 - 15:15":
Hi Michael, I have over the years followed your advice pretty much to the letter including complaints to the Chief Constable. It all ended in tears with a threat, in writing, from the acting Superintendent, that if I continued to report crime I would be prosecuted for wasting police time. When I had finished shaking in my shoes (about ten seconds) I promptly reported another crime, an act which evoked a very angry phone call from the superintendent followed by an equally angry letter. An interview at the local nick, at my request, resulted in the Sergeant explaining how they had all the trouble to decrime (his word not mine) my reports and did not want any more. The Sergeant also lied about actions the police had taken, blatant lies which were easily verified.
We have some 60 high quality CCTV cameras monitoring the whole block of flats, installed at great expense, but the evidence is always dismissed as too poor a quality. I continue to report crimes, sometimes several a day, but in 30 years not a single person has been successfully prosecuted as a result of my reports. No action has been taken against me for wasting police time.
Now I can see the gears whirring in the readers head that the crimes I report are trivial but let me assure you that they are not. Murder, rape, paedophilia, drug abuse is the order of the day. We found one 'guest' of a tenant sitting at the dining table with drug paraphernalia at his side. He had died some two weeks earlier and we only became aware because of the smell.
How may people have to die before the police take action? We have an average of two a year in a block of 100 flats (excluding deaths by natural causes).
Michael Fickling
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Sign Up16:04 PM, 13th October 2016, About 8 years ago
Reply to the comment left by "David Price" at "13/10/2016 - 15:50":
Well i dont know the service concerned but to say they are behind the times is a massive understatement my friend and quite frankly im shocked.You wouldnt get that response in the vast majority of police services. Im also amazed that you had a superintendent getting involved and on the wrong tack too! If they are not recording or investigating they are liable ..in the first instance via Her Majestys Inspectorate of Constabulary... also Police complaints authority..both national bodies..more locally to the Police commissioner...ultimately to the Home Sec...etc etc.
Not recording crimes is what ultimately leads to celebs..VIPs...dodgy religous leaders ...and various other "abusers" in kids care home etc etc to get away with it for so long. Complaints and reports get lost....Crime reports do not.... If it was me Id be standing on but im not you and not in your circs. / area. Very strange indeed...not sure whats going on there..
Luke P
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Sign Up16:39 PM, 13th October 2016, About 8 years ago
Reply to the comment left by "michael fickling" at "13/10/2016 - 16:04":
Michael, what Force area(s) do you live/operate in? I can closely associate with David's rather than your comment.
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Sign Up18:39 PM, 13th October 2016, About 8 years ago
We have been in this lark since 2006, have just 5 properties and most of our tenants are good ones and have been with us for years - of the other kind of tenants I'll offer just 2 examples:
1) A 'reputable businessman' tenant found for us by (and interviewed and referenced by) a local letting agent never actually moved into our 2 up 2 down terraced house - but it later transpired that he had sublet it to 6 of his Eastern European employees. The property was already in a dreadful state when we discovered them there mainly due, I would guess if I were being charitable, to the overcrowded conditions they were living in, but once notice was served the rent stopped coming and the damage increased exponentially – culminating in our being informed by a neighbour that the police had been called as the 6 men were entertaining themselves by flicking large knives across the (narrow residential) street into other people’s wheelie bins on the other side!
The police advised us that they had asked the men to ‘take it indoors’ (which they did and where they we discovered subsequently completely ruined the front door by using that for their on-going target practice). The policeman’s reason for not taking it any further? Because, he said, maybe throwing knives across the street was how young men traditionally entertained themselves in Eastern Europe!
It cost us 100s of pounds to clear the filth, repair the damage and to replace stolen items once the 6 young men had finally gone.
2) A young ‘lady’, who we’d chosen from many applicants to rent one of our houses because she seemed like a reasonable person who was doing her best and trying to raise her baby in a damp, bug-infested flat when we interviewed her, and who had only failed referencing we believed due to having very recently changed her job, decided after a year or so to withhold her rent and then to slander me using the vilest language imaginable over several weeks on Facebook - which the police chose to deem a civil matter.
I have to wonder if I decided to similarly slander any other local business person in a similar manner would that be a civil matter too?
TheMaluka
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Sign Up18:57 PM, 13th October 2016, About 8 years ago
Reply to the comment left by "michael fickling" at "13/10/2016 - 16:04":
I should add for the sake of accuracy that we have excellent relations with the local 'coppers', it is the senior police (now moved elsewhere) that were a problem. But the bobby on the beat can only do so much, in essence he/she has to do what he/she is told and that is, in the case of Criminal damage, the AST contract makes it civil. I'll tell the magistrate, after I have slashed the seats on a hire car, that it's not criminal, it's a civil case because I have a hire contract!
Michael Fickling
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Sign Up20:31 PM, 13th October 2016, About 8 years ago
Reply to the comment left by "D D" at "13/10/2016 - 18:39":
Weve all been there with real aggro tennants. What I was trying to differentiate between was cases of the clearest significant and obviously malicous damage.. and maybe theft in clear circumstances such as theft of an entire kitchen set up...and the best way to deal to involving the police in those cases only. I have given advice, That advice is correct.Anyone who thinks otherwise should take a few minutes to read up..try the GOv website on crime recording and investigation and the police etc. Im simply saying that in most cases you will get a response in those cases as outlined if you follow the guidance as suggested in my post. I cant and dont speak for your local police..if you do all ive said and the circs are truly as described above then you will normally get a response.If you dont then the service concerned are liable for a slapping from the P.CA...Her majestys Inspectorate..Home sec/ home office etc. etc Those are the rules around this and i will not be posting further upon it thank you and empathy to all who suffer at their tenants hands or police reluctance nothing more I can say.