Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jonathan Clarke
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Sign Up7:28 AM, 14th November 2016, About 8 years ago
The civil law and the criminal law both cover many of the incidents mentioned. There is no doubt that much criminal activity is not investigated by the police. There will be multiple reasons for this, some of which are quite valid some of which though are a neglect of duty . The Public interest element is a key reason sometimes as the police are paid for by our taxes . They have limited resources and have to prioritise and justify how the allocate their time. Their priorities are often different to the landlords Laid down mitigating and aggravating factors play also a key role here as well as the realistic prospect of getting a conviction
Example A - So a tenant punches a hole in your door in a fit of pique having heard just his daughter has been assaulted by a mugger . He causes £50 of damage. Its covered by the Criminal Damage Act but also covered by your AST and the deposit and possibly insurance. Which is the best recourse to justice. Civil law or criminal law? Restitution, Reparation and Rehabilitation are the broad aims of justice in a civilized society
If the tenant has moved abroad the amount of police resources, time and money needed would be wholly disproportionate to bring the perpetrator back to the country to account for the crime. So it is not in the public interest. So the Police quite rightly in my view shift the onus to the landlord to take the £50 out of the deposit. Restitution has occurred in a financial sense but has true reparation taken place. Maybe not in an emotional sense as the landlord may be still seething because the police have done nothing and the landlord wants to have his day in court to give a victim statement and ask for another £50 for the whole hassle/ distress factor. He has a point . Also the criminal has not had any rehabilitation and may go on to commit further crimes. But due to the circumstances the chances of re offending in this instance may be slight. He lost his cool on one day in his life. It may never happen again.
Example B - So then we have a tenant who has a argument with his partner and smashes every door in the property in a wilful orgy of violence and hate and further kicks the kitchen cupboards base units when his partner tell him to calm down and chucks his beer all over the cream carpets and stubs his cigarette out in it . And as he storms out he slams the front door breaking the hinges and splitting the frame. And out in the street with a final parting shot launches a brick through one of your windows. He causes £3000 worth of damage in total.
The police are called and the offender is local and goes back to live with his mother 5 doors along as his relationship breaks down. He keeps threatening to go back there and do some real damage etc etc. There is a small baby in the house to consider of which he is the father. Clearly there is a public interest element here for a variety of reasons for the police to intervene on behalf of the landlord and the wider community. Action is required as a matter of some urgency. Protection of life and property is the polices prime aim. This file should remain squarely with the police. Civil action though can run alongside if necessary in slow time. The deposit wont cover the amount of damage caused. We can have two routes to justice .
So two incidents of Criminal Damage but at different ends of the spectrum.
Who should be the investigator.
The police , the landlord and his solicitor , the insurance company
Only by an intensive collating of the stats can one see if there is widespread neglect by the police to record / investigate these type of crimes. Do they pass the buck to the landlord too readily when they should be taken much firmer action. Should landlords report more crimes when holes are punched in doors rather than just dealing with them `in house` as we tend to do as we have their deposit so we can decide to act as judge and jury often. I must have about 100 unreported crimes that I could report but don`t because of selfish reasons. By ignoring the problem 95% of the time do i contribute to the lack of police action in the other 5%
Life is complicated
But the balance is not right I believe . My properties get damaged and my rent doesn't get paid and I feel unsupported by the system much of the time. It comes down heavily on me with the regulation side of it and can put me in jail if i don`t do my annual gas safety certificate. I can live with that as I have responsibilities. But in return all I ask is that if a tenant openly trashes my property and steals £1000`s in rent from me then put them in jail as well and someone compensate me for my losses
Chris @ Possession Friend
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Sign Up9:09 AM, 14th November 2016, About 8 years ago
Reply to the comment left by "KATHY MILLER" at "13/10/2016 - 09:15":
I would make a formal complaint against the police and use their acknowledgement of responsibility to request payment in a letter before action, then. Money Claim Online - its quite easy and inexpensive.
Ian Ringrose
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Sign Up14:12 PM, 14th November 2016, About 8 years ago
And this is way more and more landlords have decided to leave the homeless sleeping in shop doorways, as only middle class tenants in good jobs can be make to pay up if they do damage.
Mr Chaps
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Sign Up21:23 PM, 17th November 2016, About 8 years ago
I haven'tt read the whole thread but has the judge come back to you? My last tenant cost me 3 doors, two due to the police themselves! (note she was not accused or suspected of any crime!)
I only have 2 houses and have been renting them for about 7 or 8 years and I've had numerous cases where the tenant has not only doen a runner, told the councl they left much earlier (once 5 months before they actually left) and then left me to sort out the council clawing back their HB from me, as well as claiming I'm liable for council tax even though the tenacy clearly states it becomes contractual periodic. etc.
the last one just walked off with e.g. fire extingusihers, ripped electric heaters off the wall I'm down over 3000;l
some highlights were
3months into tenancy, front Door kicked in after some late party; police, nothinkg we can do.
lost her own keys ot the propery necessitating me a round trip of 90 minutes to cross town to let her in (and in one occasion out of her house) and change the locks, 4 times in 5 months.
then she seemed to have settled down but then around 13 months into the tenancy I have to replace front door (ANOTHER 650) after police forced entry since she wouldn't answer door
then only 4 months after than = replace front door again after police forced entry at Tenant''s request because could not find keys !!!lastly just before she moved out she'd fallen out with a friend and they threw a brick through the window.
ANd I'd done everything to help this tenant out over the last 18 months ... furious and sad that society is like this.
Robert M
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Sign Up22:32 PM, 17th November 2016, About 8 years ago
Earlier this week the Police smashed two doors in (one external UPVc door, and one internal fire door, at one of my HMOs), causing about £1000 worth of damage (plus boarding up costs etc). There was no search warrant (or any other type of warrant), the house was vacant, there was nobody home. Police say they had a report that someone at the property had been assaulted, they knocked at the door but there was no answer, Police say they thought they saw the curtain twitch so decided to break in the door, they said it must have been a breeze blowing the curtain (but all windows were shut when I arrived on the scene about an hour later, and I don't imagine the police went around closing all the windows!!!!!). Police are refusing to pay for the damage they caused.
Police have dealt with me previously in relation to that property, so would have my contact details on file. Likewise they could have done a Land Registry search online, it takes about 3 minutes and costs about £5 I believe. The police made no effort to contact the landlord, and I only found out about the situation because a relative was passing by that knew it was my house so they phoned me and told me the police were there.
Police refused to cancel their boarding up company, even though I told them that my own contractors were coming out to do it.
Dr Rosalind Beck
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Sign Up23:06 PM, 17th November 2016, About 8 years ago
I think we need new laws with regard to the police treatment of landlords. We just discovered a cannabis farm in one of our houses. The neighbours say that they told the police but the police refused to do anything. Had the police acted they would have: 1. caused less damage being done to our house. 2. been able to arrest the drug producer. 3. been able to keep a whole load of drugs off the street. and 4. minimised the amount of electricity stolen from the grid. Instead, we have a trashed house that will cost thousands to sort out, the electricity company will be owed thousands and the guy has got off scot-free to do and do this somewhere else.
I think the police are treating these crimes against landlords in the way they used to deal with domestic abuse - as though it is a private matter between two parties. We have to get a campaign going at some point to get this changed. The RLA and NLA need to get onto this.
Chris @ Possession Friend
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Sign Up8:44 AM, 18th November 2016, About 8 years ago
Rosalind is right, but her attention is focused on Sec 24, so we need others to come together and help take this on.
Who knows, perhaps landlords fighting back will help to bring our business back into proper focus with the govt and media,
Question is, how do we best go about raising the profile of bad tenants behaviour, is there media contacts we could use to forward some of our members stories to ?
I think something like a coalition, a coming together of ALL Landlord interested parties ( such as Steve Bolton suggests with the Sec 24 ) is needed, otherwise our message is diluted / not as strong.
Luke P
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Sign Up9:27 AM, 18th November 2016, About 8 years ago
Reply to the comment left by "Chris Daniel" at "18/11/2016 - 08:44":
Part of the problem is that Police budgets are squeezed -they do not have enough resources to successfully police their area properly. If the Chief speaks out and insists they cannot do the job being asked of them on their limited budget, they will find themselves quickly replaced by someone who *can* 'make things work' on the limited amount on offer. As far as I know, only two CCs have been brave enough to speak out against their masters.We've used up all the breathing room and this is where we end up.
I would like to see change. I will assist with any campaign. I don't much expect the situation to change.
Mark Alexander - Founder of Property118
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Sign Up20:49 PM, 18th November 2016, About 8 years ago
Reply to the comment left by "Mr Chaps" at "17/11/2016 - 21:23":
No the Judge hasn't come back to me yet, I'm giving him plenty of time to consider all responses. As we all know, the wheels of Justice turn slowly.
However, I do have his email address and telephone number and I will follow up on this in due course. Meanwhile, he remains subscribed to this thread and will hopefully be reading the comments and forming opinions.
.
H B
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Sign Up9:39 AM, 19th November 2016, About 8 years ago
Reply to the comment left by "Mr Chaps" at "17/11/2016 - 21:23":
"ANd I’d done everything to help this tenant out over the last 18 months "
Very tough for you - you provide housing and get published in return.
I guess that if you operate in this sector it is a cost of doing business and not one if you want an easy life.