Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Luke P
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Sign Up11:36 AM, 20th October 2016, About 8 years ago
Reply to the comment left by "Robert Mellors" at "20/10/2016 - 11:34":
Perhaps evidence that justice only seeks out those with money to lose whilst the bottom end of society (with no cares and nothing substantial to lose) walk away. They should stick them in prison with day release to work until their damage/debt is repaid.
TheMaluka
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Sign Up11:59 AM, 20th October 2016, About 8 years ago
Reply to the comment left by "Luke P" at "20/10/2016 - 11:36":
Please Luke do I have to remind you that WORK is a four letter word.
I too house the same socio-economic group and regularly see the sort of damage you have suffered and regularly get the same response from the police. Also from the do gooders, "It doesn't matter what the tenant has done he has RIGHTS" Prostitution, rape, murder, drug abuse, serious rent arrears - I have had the lot but I have no rights, only the tenant has rights.
MoodyMolls
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Sign Up12:28 PM, 20th October 2016, About 8 years ago
Yes I to have had very similar
We need to gather all the information
I think we need a system where it is easy for every landlord to record and upload all the pictures and what they have done and the result. So somebody good at a database we should very quickly have a hugh amount on which to tackle Shelter and government on. Without this we dont have the clout.
The results of CCJ them how many declare themselves bankrupt manage to get rehoused by council est. We should start building a case load
Luke P
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Sign Up12:28 PM, 20th October 2016, About 8 years ago
Reply to the comment left by "David Price" at "20/10/2016 - 11:59":
The damage is not what shocks me (I see it all the time)...it's the intent. Hammer marks on window cills, gratuitous damage everywhere including Stanley knifing ceilings, walls, worktops and cupboard doors.
Michael Fickling
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Sign Up12:36 PM, 20th October 2016, About 8 years ago
Reply to the comment left by "Robert Mellors" at "20/10/2016 - 11:22":
Luke........ presuming this place was in reasonable "normal" order before.. then I would make the police have it ...ie respond properly...this is a crime of criminal damage.
If they refuse to record a crime and investigate etc.. I would put in an official complaint and pursue it.Their comments... as described.. about scenes of crime etc are atrociously incorrect. Also it looks like hammer marks or similar instrument on the doors.??..So there at least is one thing definite to examine ( and ive only glanced at your photos) and if your (EX ?) tenant still has the hammer/implement ( im presuming its not yours or left behind??.).. a match can and should be done by an expert..and can prove that hammer caused that damage beyond doubt. NOTE an expert on marks or whatever does not normally attend..the soco should.. and takes samples ( the whole item if needed plus photos of that and the whole place ) and they are sent off to a forensic centre...when you get the implement that is believed/suspected to have been usedt!
Tenant/suspect gets arrested.. hammer is recovered on a search ( which they have the power to do at time of arrest using police powers..dont need a high court warrant or anything difficult ).A hammer has both "aged accidental" tiny imperfections caused by previous use.. ( same principal as shoe marks..marks that are unique appear on sole over time on every worn shoe !).. and cast marks ( from moment of manufacture/finishing ) quite often..upon around its striking surface.These marks/features are compared to the surfaces struck in your property . The average "beat" police officer has little more forensic science knowledge than a reasonably intelligent member of the greater public. They should record a crime and should have called out a SOCO or whatever they call them locally...to assess record and examine that scene. That much they ( the PCs) should and probably HAVE been told./instructed by their trainers.Trust me i used to manage a very large police scenes of crime and forensic processing outfit including..photography..identification services..fingerprints... d.n.a etc and various( nationally) associated matters including policy etc etc.If it was my place id be insisting on both a crime being recorded and a scenes of crime officer attending and id be making sure the attending s.o.c.o ( C.S.I or whatever your area calls them ) took photos..and samples from the struck/damaged items. Cant say much more without seeing it but im almost certain there would be other forensic approaches too possibly linking into your ex tenants clothing, tools etc which should be explored. This is an atrocious response by your local police service and I can assure you i am very experienced in senior management in this subject. My take in the same spot.. make the police do their job.
>>>IF anyone wants it im happy to present at any future landlord forums on severe damage..police response and what CAN and should be done..including dealing with difficult or inexperienced police staff. Not looking for money.!! maybe just actual travel costs...I dont want to revisit my past here or start up a mass of "damage" threads on 118.. but if anyone is interested in a presentation at a venue im happy to discuss same. I can give my bona fides via Mark or staff at 118..who can pass on same maybe.<<<<> <<<As ive posted before that crime recording factor is essential usually to getting these offenders pursued and all that follows or doesnt..if its not done.
In this case ( as described) and any similar the police view as described this is or was woefully incorrect. Anyway its up to you and again Im sorry youve had the double insult!.. of both the criminal damage and a pathetic response as described. Again i make these comments only in connection with serious and extensive damage cases which this appears to be and is also well beyond likely "bond" etc.
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Sign Up16:21 PM, 20th October 2016, About 8 years ago
I did get a successful prosecution against a tenant for criminal damage.
It was a domestic, she locked him out, door got smashed in etc. The police officers gave me the standard brush off that it is impossible for a tenant to cause criminal damage to a rental property. So I googled the act (it's very concise and clear) and emailed it to the Chief Inspector and asked her where it says that tenants are excluded. She admitted that no-one is excluded from the act and the real reason that police say this is because the CPS don't like to pursue tenants for some lefty reasons. She said that the police could over ride the CPS advice and take the prosecution themselves but she tried to dissuade me by saying the judge would probably be lenient on him. So it's not The Police, it's the CPS, it's the judicary but she agreed to take the case to court without CPS backing. This tenant was well known to the police / judges and apparently nothing he does is his fault but is all due to society, his unemployment, alcohol, drugs, mood swings etc.
Anyway it went to court and he was found guilty! So shame on all you Police / CPS I get about £3 a month unless the payment bounces (which it does a lot) and it will take about 15 years to repay me but I still feel good.
If anyone is interested I can give them the details privately as it may set a sort of precedent.
TheMaluka
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Sign Up16:32 PM, 20th October 2016, About 8 years ago
Reply to the comment left by "Roanch 21" at "20/10/2016 - 16:21":
Well done. I particularly like the £3 a month, did you ask for interest?
Michael Fickling
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Sign Up18:03 PM, 20th October 2016, About 8 years ago
Reply to the comment left by "Roanch 21" at "20/10/2016 - 16:21":
Roanch good on ya for getting it dealt with Excellent!!... and well done for making the effort..!!!!!!......Let me just clarify something here for all readers....the police do not prosecute. The c.p.s do. In all cases. The police record the crime..the police investigate and the police charge...or "report" the offender...or dont.!.. IF they do then and only then does the file get put together..(again by the police)..They then send it to CPS.In the vast majority of cases thats the first CPS see or hear about it...so the court file (and it is usually presented to CPS by police as a "court file" ..and always is where the police have charged the person/suspect.)..it. is then considered after all this police action by CPS. when it arrives at their office.
CPS in considering it (and completely contrary to what some have described on this site ) apply the prosecution "test" which is NOT>> "will we definitely get a conviction at a court hearing.". or... the beyond all reasonable doubt thing.....it IS in fact quite simply......" is a conviction more likely than an aquittal".... so in effect a 51% chance.Its really that simple.
Usually interviewed properly, arrested properly, investigated properly .. scene stuff done properly..and again contrary to popular belief often also with offender admissions arising..all by the police action.... IF they do the job properly..the answer to the 51% Q. CPS must later pose.. will be most often affirmative.. The only other test they can properly apply is whether its in the public interest to go to court......therefore if its twenty pounds worth of damage and you have a bond???..little chance they would likely take it. On the other hand 51% chance of a "guilty" and two thousand pounds worth of damage and they should clearly prosecute. Very simple test. Note>> all the pre emptive action here is at the police recording and scene end and enquiry arrest interview..end. The cps are the final arbiters as to whether it gets into a court but they will not even be aware of anything whatsoever and have no involvement whatsover until the police give them a file after charging or reporting a person. Thats done in a police station.Thats the general flow. Proof of the pudding exists in effect anyway as CPS did take it on once they had it.as you describe. In the majority of cases it is the police action which is lacking.when landlords get no court action...these cases are simply never getting to cps. CPS staff sit at a desk applying that 51% test each day and will generally be pretty clear upon it. From what im reading on 118 and have seen over thirty years..by far the biggest disconnect is the police service staff when these things dont get moving. past first base..no crime recorded..so no investigation..no arrest..so no court file to CPS. CPS and judges have no power over the police..police are the investigators and if the police dont act no judge and no CPS staff will even know about it. Crime report ( to police and kept by police )..crime scene action...further enquires/arrest...file from police to CPS>>>>CPS consider the file..court or N>F>A. Thats the flow. Again well done for pursuing it,,excellent stuff and nice to see a result. Those who might sneer at the five pound repayment instalments......might reflect that most offenders will have been arrested/detained...banged up in a cell..interviewed ..had a day in court etc etc ..had a conviction recorded against them..as well as the fine and its a lesson for similar minded idiots .
Jonathan Clarke
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Sign Up19:42 PM, 20th October 2016, About 8 years ago
Reply to the comment left by "KATHY MILLER" at "13/10/2016 - 09:15":
I've had a couple of these bills for boarding up. They have a duty to protect the scene from further damage. I can understand that stance .They say they call boarder uppers in as `agents of necessity `. But no one had the courtesy to let me know then or afterwards even though i was the victim of a crime. They treat you almost as if your fault for having rented to the tenants who break the law. The first i heard like you was getting a sloppily written unprofessional invoice for £180 through the door . I challenged it
I looked into the small print of their protocols . They have a duty to try and call the owner / landlord first. In both case they had my number but failed to call me . I had both invoices waived. One took one phone call. The other one took almost a year. It went through 3 layers of management who refused to budge. Finally it got referred to their legal team and shortly afterwards the solicitor agreed with my position and was exasperated that the police hadn't passed it on to him at a much earlier stage. They refused to change their policy though.
Robert M
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Sign Up20:08 PM, 20th October 2016, About 8 years ago
Reply to the comment left by "Jonathan Clarke" at "20/10/2016 - 19:42":
"They treat you almost as if your fault for having rented to the tenants who break the law."
This is the attitude I get from the police all the time. Unfortunately not everyone has the luxury of renting to "perfect" tenants who have assets and an income and have paid a deposit etc. Just because we accept on tenants that are on benefits that does not mean that we should be victims of criminal damage, and it definitely does not mean that the police should try to avoid recognising the damage as a criminal act and recording, investigating, and prosecuting it as such.
Well done for challenging them on the boarding up costs, and getting these charges written off.