Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Luke P
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Sign Up12:15 PM, 12th October 2016, About 8 years ago
I have a (managed) property that the Police are to visit me today about. I have seen many a sight in properties, from drug use, cannabis factories, tenants taking the odd door off the hinges, to the downright filthy, but this one is different.
The tenant (presumably upon receiving his Court papers for Possession) has smashed up the house like no other I've come across before. Every single window cill has been hit repeatedly with a hammer, ever kitchen cupboard/drawer front has been slashed with a Stanley knife, there's holes 1m across been punched through studded walls...clearly intentional damage.
Normally I fix the problems without involving the authorities, but this one I have called the Police about (particularly as he's currently still living there...though not for many more days).
They called yesterday to arrange a meeting today, but during the phone call I get the sense they are already preparing to deflect this one. They were asking about how often it the property has been inspected (suggesting it would have to be in the order of weekly/fortnightly to carry any weight) and how do I *know* it was the tenant and not someone else. SIGH!
I shall report back after our meeting at 4pm today, but I don't expect to get anywhere (it makes you wonder why we bother to have the Police).
Mark Alexander - Founder of Property118
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Sign Up14:57 PM, 12th October 2016, About 8 years ago
Reply to the comment left by "Luke P" at "12/10/2016 - 12:15":
Good luck Luke, sounds like you are going to need it!
Is the landlord insured for malicious damage caused by tenants?
.
Luke P
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Sign Up15:43 PM, 12th October 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "12/10/2016 - 14:57":
They are indeed, Mark. I arranged the local landlords insurance block policy with exceptional terms to include items such as this, but have encouraged the landlord to pursue the tenant in the first instance, out of morality if nothing else.
I'm hoping the Police don't write it off as a 'civil' matter. We shall see come 4:30pm (assuming they keep their appointment).
Luke P
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Sign Up15:53 PM, 12th October 2016, About 8 years ago
So they arrived early. And as you can no doubt tell it was disappointingly very short and not all that sweet.
Unless they can get someone to say they actually saw the tenant causing the damage himself, all he would have to say in an interview is that he had a party, his mates caused the damage but he's not willing to identify 'his mates', that is the end of the 'beyond all reasonable doubt' argument and the end of the road for the Police, so they tell me.
Surely he has some reckless culpability for 'allowing his mates' to 'cause' the damage (even if that were the case), particularly as he's still living there as of today and hasn't reported this to the authorities himself?
MoodyMolls
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Sign Up8:27 AM, 13th October 2016, About 8 years ago
Once I managed to get the Police in to a house the tenant was still living in to see if I could have them under criminal damage. All bannisters broken cielings down basin ripped from wall.
Dog mess everywhere, they said they could do anything as the tenant might repair it all before they leave.
Another one hammer to floor tiles upvc door smashed in cupboards smashed axe in door, the police I feel sorry for you.
The chances of getting any money from these people is zero I think the law should be changed so the government pay and reclaim from the tenants.
The latest one I am evicting tenant waiting for court, own an annexe next door. Builders have been working redecorating etc. A 10 litre paint pot was flung all over the patio doors then a bag of grit was mixed with it. Footsteps from the patio doors straight into the porch of the tenants house next door.
Forensic came out for footprints. It took the police 3 weeks to contact me by which time any paint on a shoe would be no more. About 2 weeks after that they visit the tenants and request the son comes down for questioning. I get a message last night that the son turned up with stepdad who is saying he was with him all night and is willing to stand in court with this. They said the footprint did not match the trainer he was wearing surprise surprise case closed.
I know the son done it but cant prove it currently they are all living rent free in my property until I can evict via courts. No chance of any money she as already told me she is going to pay £90 and hve all her debts wiped.
The government want tenants so callled to be responsible thats why they have to have the rent benefit via UC direct but let them get away scot free on areas like this.
If it was council tax they would be hounded and the money directly lifted from their back account.
There is no deterent they know they can just walk away
TheMaluka
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Sign Up8:33 AM, 13th October 2016, About 8 years ago
I could fill this blog with hundreds of examples of tenants causing deliberate damage but will confine myself to one example and the police response. On a warm, calm summers evening a tenant had a blazing row with his partner which resulted in the front door and frame being dislodged from the wall. The frame was pushed four inches (100 mm) forwards. The police attended, called by the neighbours, and said that because there was a contract in place (AST) it was not Criminal Damage, rather a civil case. In any event the tenant had maintained that it was a gust of wind from an open window that had slammed the door and caused the damage.
Thus began the nine month process of eviction during which more damage was done and very little rent paid.
The criminal Damage Act is very clear on the very first page, ANY deliberate damage is criminal even if it is by you to your own property; don't throw a vase at your partner for if it breaks you have committed a criminal offence. I have been told that there are special dispensations which allow, for instance, legitimate demolition of a building.
Mick Roberts
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Sign Up8:41 AM, 13th October 2016, About 8 years ago
Brilliant simple to understand words, from what is actually happening & what isn't happening with tenants being made to be responsible for their 'crimes'.
Yes the Govt don't think they should be responsible enough to be prosecuted for damage, yet think they are responsible enough to be given hundreds/thousands of pounds in Housing Benefit & Universal credits (UC) payments MONTHLY! Which current statistics are something like 70% of UC tenants are in arrears.
Here's some damage over the years to some of mine-Has anyone ever been prosecuted? No, Zero!!!
https://youtu.be/i_HKaqYlHi4 Tenants from Hell Bulwell.
https://youtu.be/OzqVVRlZzE8 Tenants from Hell Bestwood Park
https://youtu.be/QcENHbgfMR4 Tenants from Hell Top Valley Nov 2010
https://youtu.be/_UvO8dmxGQQ Tenants from Hell May 12th 2010.
https://youtu.be/DzRIyfLHRn0 Tenants from Hell May 10th 2010.
The rest are on http://www.youtube.com/mickroberts2006
I han't done any for years. There has been lots more, as soon as I get time, I am going to dedicated page for it.
Luke P
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Sign Up8:56 AM, 13th October 2016, About 8 years ago
So it seems the reason this Judge hasn't seen any cases is because the Police/CPS don't put the cases forward.
Ian Ringrose
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Sign Up9:00 AM, 13th October 2016, About 8 years ago
The problem is the tenant JUST has to say, I went out and left the door open and it was like this when I came back. Then the police cannot PROVE the tenant did it.
Until the criminal law says that a tenant must report any damage done by someone else to the police and must take care of the property, there is little chance in the tenant every losing a criminal case.
The laws was charged with child abuse a few years ago, so a parent is now responsible for stopping their child getting abused, even if the police cannot prove witch of the two parents did it. At present if the tenant tells the police the boyfriend may have done the damage and the boyfriend says the tenant may have done the damage, once again, the tenant will win any criminal case.
MoodyMolls
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Sign Up9:15 AM, 13th October 2016, About 8 years ago
Reply to the comment left by "David Price" at "13/10/2016 - 08:33":
This post as just reminded me of another
Domestic boyfriend and girlfriend , Boyfriend kicks front door in to attack girlfriend police as called boyfriend arrested , girl and child taken to safe house.
I dont know anything about this until a bill arrives from a company that boarded up the house.
It happened at 2 in the morning the Police called out this firm 40 miles away to make safe.
I argued with the firm although it was not really there fault and I ended up paying the 250.00
I wrote to the Wiltshire Police Chief , who said I should have been informed and the Policeman will be spoken to but they would not pay the money from the Police funds .
They had the boyfriend in court but as no one mentioned the damage nothing was said regarding it to the judge. I did kick up a stink but all I got was an apology and a bill.
If he had smashed every window that bill would have been in the thousands