Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up10:03 AM, 5th August 2014, About 10 years ago
Hi Stuart
This is very worrying. I'm not an expert of Housing Benefits but I do know that they can be reclaimed from a landlord when the benefit was paid directly and where the claimant was not entitled to that benefit.
There is some protection and where a landlord has no knowledge of an illegal claim then occasionally the benefit isn't repayable. However, given the circumstances (joint tenancy) then I think that argument is flaky at best.
It seems you are in a catch 22 situation.
Does the son live at the property?
Is he working?
Subject to the answers to these questions there may be some positive angles that you could pursue.
.
Stuart Ross
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Sign Up15:50 PM, 5th August 2014, About 10 years ago
Thanks Mark
Son does live at the property, work pattern is unknown but at best appears sporadic. Classic benefits family, which to be fair has not been a problem until recently in our 6.5yr + relationship. I do have to bear in mind that this was particularly good sale and rent back for us, which is why I have been patient with the sliding rent arrears.
However as arrears is now over 2 full months, and there is little prospect of the situation improving - repossession proceedings will be unavoidable.
My concern is not over HB being reclaimed from us as we have only received 2 payments (8 weeks in arrears) and this was put in place so we had some level of certainty over min cash flow from this particular property. In the greater scheme of things I have pretty much written off 4-6 months rent by the time we hopefully get full VP.
The point I really wanted to get debate going on was the potential quandary of needing all adults in a property named and party to the AST from a management point of view. However, it is the first time I have been aware this potentially affects the level of HB claim the tenant(s) can make.
I have just called the HB admin office and spoken in generic terms about the situation and the need to have all occupants named. The chap on the other end of the line did say - in theory as Joint Tenants, both Mother and Son would need to make their own separate HB claim based on 50% of the rent. However, in practice provided she has stated the son is living in the property a slight reduction to her HB entitlement would be made (and I believe this is the case). In short - not quite the issue the tenant imagined... However I have advised her to formally confirm with the HB Office for absolute clarity.
Thanks for your comments.
Regards
Stuart
John walker
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Sign Up15:51 PM, 5th August 2014, About 10 years ago
Reply to the comment left by "Mark Alexander" at "05/08/2014 - 10:03":
If the HB is being paid directly to the landlord ,it is presumably only recently that the rent arrears have occurred. If the tenants are otherwise good tenants, I suggest you continue to receive the rent (HB) directly. Is it your business if the tenant is wrongly claiming HB? We have insufficient information to conclude that this may be the case. Is it worth a potential lot of hassle over two month's rent?
Stuart Ross
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Sign Up17:02 PM, 5th August 2014, About 10 years ago
Reply to the comment left by "John Walker" at "05/08/2014 - 15:51":
Thanks John
It not so much an issue about the rent - more the fact I had never come across the fact that there could be a negative effect on A HB claim for Joint Tenants.
The tenants have only been good tenants by virtue of the fact they have paid the rent on time for just over 6 years. Unfortunately, now that has been broken and we are only receiving what amounts to approx 3/5 of the rent as HB - it is not a position I can allow to continue without any assurance or the rent will be paid in full and viable proposal for arrears to be cleared. Something has obviously altered in the tenants life, but it cannot be at our cost, beyond the initial limit we are at. She says she cannot pay any more than she is (square root of nothing on top of the HB payment).
I suspect in reality she is working to being made involuntarily homeless so she can secure council/housing association accommodation. I have offered her a joint meeting with the HB Office and any debt counsellors to help her find a solution, but she turns this down.
Thanks for your comments - much appreciated.
John walker
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Sign Up17:21 PM, 5th August 2014, About 10 years ago
Reply to the comment left by "Stuart Ross" at "05/08/2014 - 17:02":
Hi Stuart,
I had assumed the tenants were receiving HB previously to its being paid directly to you. It would appear your premise of the tenants wishing to be made involuntarily homeless could well be correct, in that she/they have refused mediation and negotiation. In that case I think your proposal to seek VP is your only course of action. Any particular reason why HB does not cover the full rent?
Mark Alexander - Founder of Property118
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Sign Up18:20 PM, 5th August 2014, About 10 years ago
Reply to the comment left by "Stuart Ross" at "05/08/2014 - 17:02":
Hi Stuart
I concur with your suspicians regarding involuntary homelessness.
Time to call in Landlords Action I think - please see >>> http://www.property118.com/tenant-eviction/39099/
.
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Sign Up9:06 AM, 6th August 2014, About 10 years ago
Slightly depressing reading this thread.
There is no such thing as a typical benefits claimant. 6 million different people claimed JSA last year. They would have had to claim Housing Benefit too. That is a fairly high proportion of working age people in this country.
There are more people in work and in poverty than out of it. Recent research shows that after bills and before food working families have around £6 a day to live. Over the next 3 years the cost to taxpayer of paying Housing Benefit to private landlords via working families will rise by £13 billion. That is the equivalent of every household giving your sector £500 a year.
If you have had a Housing Benefit tenant for 6.5 years, in your area that would equate to circa £40000 of state subsidy - taxpayers money - paid to you.
Eviction is expensive to you. Rehousing to taxpayers, even more so.
Can you see a more sensible solution within what you have already written here?
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Sign Up9:09 AM, 6th August 2014, About 10 years ago
while you are applying for VP, you could ask your tnt to apply for a discretionary housing payment to help with the top-up of rent she needs to pay.
With regards to involuntary homelessness, i'm afraid your tnt will be struggling to prove she is not intentionally homeless, if the reason you are evicting her is due to rent arrears, someone is intentionally homeless if they do a deliberate act, and not paying your rent if you have the funds available is a deliberate act.
if you serve a S21 then your tnt could argue she had no defence to stay in the property, but it would be unlikely that a local council would see this and find a duty to house her and not address the arrears as part of their enquiries.
Stuart Ross
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Sign Up11:13 AM, 6th August 2014, About 10 years ago
Thanks all for comments. The thread was originally querying the issue of Joint Tenancy affecting the level of the tenants HB claim and that she felt it could mean she had been over claiming.
I have since spoken with the local HB Office in generic terms i.e no landlord/tenant/property details. They advised that whilst Joint Tenants should have individual HB claims based on 50% of the rent. However as my tenant has her own HB claim - provided she has stated that her son resides in the property then a small percentage deduction will have been applied to reduce the amount t payable. In that case their view was it was not strictly correct but no additional monies would have been claimed so they would not be overly concerned.
As mentioned we have only just started receiving the HB, as the tent has been making sporadic payments to us of late. As no tenant/claimant authority has been given , the HB office are bound by Data Protection issues and cannot discuss specifics of the claim. Result is we just receive the HB which does not cover the rent.
I have arranged a meeting with HB Office, Tenant and Myself on Friday where I hope authority will be given so I can develop a better understanding of the claim. It does not seem correct to me that the HB payment we are receiving is approx 60% of the 4wks rent. For info the rent level on AST is approx 70% of the market rent level as we structured this for the initial 5 years when we purchased - I have not increase rent above this level.