Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul Shears
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Sign Up9:58 AM, 8th January 2021, About 4 years ago
Same experience here.
I have done every permutation on buying and selling houses over many years without a solicitor.
The first was the worst.
Estate agent fought me (Arrogant, incompetent liar).
Seller fought me (Stupid and utterly unnecessary lies).
Seller’s solicitor fought me. E.g. sent me every conveyance back to the 17th century – Head lease & under leases (Many in Middle English - which unfortunately for everyone else involved in this matter, I had studied!).
Contracts "race" to discourage me.
Repeated lying by the seller. The conveyance, written by myself and an absolutely legally correct work of art on velum paper, was ruined by the seller’s solicitor in an attempt to undermine my motivation.
Finally, just as I lifted my pen from the contract, the seller’s solicitor, in front of the seller said "No solicitor would ever stand a chance against you."
I replied completely over generously "I only have one client".
"That's right" he replied.
All of this completely went over the head of the seller present.
I make the above observations not to show how clever I am.
That is simply not the case.
Rather I make them out of a deep resentment of this old boys club of the utterly incompetent and irresponsible.
Most conveyancing is a completely unskilled task requiring no training whatsoever.
Just a basic education and some basic discipline.
But solicitors, in my extensive experience, work in groups and use minimum wage staff to do 98% of the work.
Such staff are completely out of their depth, devoid of judgement and discipline, and the situation has got worse over the years as even their light weight tasks have increasingly been completed by algorithms.
You really cannot fail to do a far better job on every last detail than the "professionals".
I will observe here that the law society itself is worse than the worst of the solicitors that I have had to deal with.
Even if you win your case against a solicitor, as I did, the law society with ensure that you regret it by making the whole affair incredibly burdensome and pointless.
I’m even including one firm of solicitors, whom I became totally convinced, were using cheap helpdesk calibre staff in India to actually do the work.
I note that successive governments have completely failed to address this fraudulent mess whilst spending vast amounts of recycled tax money to promise otherwise.
Thus they compound the problem.
Judith Wordsworth
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Sign Up13:00 PM, 8th January 2021, About 4 years ago
I too have always find my own conveyancing.
On a sale last October the buyers solicitor said I either had to employ a solicitor to do the simultaneous exchange and completion or hand over the keys before they would send the money. Solicitors tried to demand ID1 was used even though the Land Registry said both verbally and in their website at this Covid time ID3 was the correct way to go.
As the buyer was the council, and I kept a set of keys on the QT, I didn't hand their agent, who wanted to check the property was empty before authorising the in-house solicitors to transfer the completion monies, any keys until she had made the phone call in front of me. Took a chance that it would work out ok. Thankfully it did. Even the Land Registry thought this was incorrect procedure and risky.
The legal sale cost, including postage, stationary etc was less than £130. Cheapest licenced conveyancer quote was £895 plus VAT. Solicitor quote was nearly double that.
There is no legal requirement for a SRA solicitor or Licensed Conveyancer to to a conveyance.
Katy Ann
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Sign Up13:53 PM, 8th January 2021, About 4 years ago
Has anyone complained to the Law Society about solicitors refusing to deal with people who are legally allowed todo their own conveyancing?
Paul Shears
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Sign Up14:39 PM, 8th January 2021, About 4 years ago
Reply to the comment left by Katy Ann at 08/01/2021 - 13:53
Based on my previous experience, I would strongly advise that you do not do this. The law society bring a whole new meaning to the word "incompetence". I would expect the situation to drag on for twelve months rather than six! During which, I would expect to waste truly vast amounts of time and effort trying to get some sort of intelligence and responsibility from what amounts to nothing more than a confused biological algorithm.
I had two branches of the law society involved and it took around a year for them to realise this! This was their incompetence and absolutely not of my doing. It was only when I repeatedly complained that they were asking for things that I had already provided months previously, that they realised that they had two unconnected staff working ion the same case at the same time. At this point one of them simply dropped out. Frankly, despite the fancy name, it was obvious to me that they were simply too dim to do the jobs that they were employed to do. They were far worse than the most incompetent solicitors that I have encountered over the decades.
James Noble
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Sign Up8:34 AM, 9th January 2021, About 4 years ago
The excuses they give range from 'Money Laundering' risks and that their insurance doesn't cover this situation. I do intend to write to the Law Society to ask what their position is when dealing which buyers who wish to do their own conveyancing. Of course, when a mortgage is involved, the mortgage company will insist you use a solicitor / licensed conveyancer. The flat I live in now took me two weeks from viewing to completing. (in the circumstances, it was obvious I didn't require the local searches.) Now I'm selling, and being forced to use a solicitor, we are already two months down the line. The Contract was produced yesterday. And it really is a simple, straight-forward sale. Hopeless.
I once sold to a solicitor. Nine months after the sale he asked if I could provide a new ID1, as my original had expired. He had yet to register the property with the Land Registry. What an idiot! And their fees seem to have rocketed over the last couple of years. Even the 'cheap' on-line conveyances are now very expensive. Oh, and why do they and estate agents still insist on quoting without VAT? My solicitor wants £950 (plus VAT !) Is it that £1140 sounds rather expensive? A couple of years ago I would have expected a fee of around £600 (plus VAT !)
Solicitors, estate agents, and the taxman. It makes any capital gain more difficult these days.
James
Blodwyn
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Sign Up11:53 AM, 9th January 2021, About 4 years ago
Reply to the comment left by Paul Shears at 08/01/2021 - 09:58
I am a retired solicitor who managed to get through around 55 years doing almost anything but conveyancing. Subject to correction, you were treated appallingly but I suspect many of your 'other sides' were terrified of what they might have to do to remedy layman's faults (not in your case) but also your inability to give a satisfactorily acceptable legal undertaking?
James Noble
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Sign Up18:06 PM, 9th January 2021, About 4 years ago
I've never been required to give a legal undertaking - because I would be unable to do so. This is why a transaction with a mortgage requires a solicitor. A typical purchase /sale really is simple (when you know what you are doing.) Fill in the correct form at the correct time. The members of the legal profession like to cover themselves with a mystical veneer which only they can understand, and then send out dire warning should any lay person dare to try it themselves. At a rough calculation, I've done my own conveyancing about 40 times so far - without a hitch. Indeed, a number of the solicitors whom I have dealt with have been very complimentary about my speed and accuracy. More importantly, I've felt in charge. James
Ian Narbeth
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Sign Up15:33 PM, 11th January 2021, About 4 years ago
Reply to the comment left by James Noble at 09/01/2021 - 18:06James
I am a conveyancing solicitor. When contracts are exchanged and when completion occurs solicitors give undertakings to send their part of the contract, to send their part of the transfer and (in the case of the Seller's solicitor) to procure the discharge of any charge.
The other party's solicitor will also need to verify your identity which takes time. The Law Society impose extra duties on solicitors dealing with unrepresented parties and this inevitably leads to additional work for which the client will not want to pay.
You may well be competent to do conveyancing but not every unrepresented person is and how are the solicitors supposed to know in advance (a) that you are competent and (b) that a solicitor's undertaking will not be required?
When I buy a property I use another firm. It takes pressure off me and saves me time.
James Noble
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Sign Up18:25 PM, 11th January 2021, About 4 years ago
I always tell any solicitor I might be dealing with that I have done this before on numerous occasions. If there is a mortgage or charge on either side, then I instruct a solicitor. I send my signed and agreed contract (if selling) or agreed transfer (if buying) well in advance for the solicitor to hold ready for exchange / completion. I can provide an ID1 (signed by my local solicitor.) I can even call round, if reasonably local, and present passport etc. I make the point again that it is my right to deal with my own conveyancing. I don't agree it makes a significant difference to the work required by a solicitor. I have been educated to PhD level and quite capable of dealing with a conveyance. If a solicitor did come across an incompetent lay-person, they can simply refuse to co-operate with them - at that point - but not before! They would then have to instruct a solicitor. The competence of a lay-person would soon become clear. My solicitor has just informed me that my (very simple) sale may take up to 10 weeks. I'm also about to sell a property at auction (with a different solicitor!) All the paperwork for the auction was done within three days. 3 days / ten weeks? All the forms were dealt with on-line. It's amazing what you can do these days - well beyond the old quill and ink. James
Paul Shears
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Sign Up18:27 PM, 11th January 2021, About 4 years ago
Reply to the comment left by Ian Narbeth at 11/01/2021 - 15:33Well that cuts both ways in any walk of life.
See previous comments from others and myself everywhere on almost any subject you are likely to think of.
Every conveyance that I have done has involved a mortgage but it looks like yet more bureaucracy than ever has been introduced.