Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
CP
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Sign Up11:50 AM, 29th April 2024, About 6 months ago
Hi
I am in exactly this situation where the local council Southampton has told the tenant to stay put until the bailiffs arrive, so nothing has changed, encouraging the tenant to break the AST. Going to month 7 now. MPs a load of hot air!
Reluctant Landlord
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Sign Up13:19 PM, 29th April 2024, About 6 months ago
Reply to the comment left by roger radford at 29/04/2024 - 10:26
you are not in any breach of overcrowding if at the point of the tenancy start occupancy was correct. You cant account for people breading! You are also not legally obliged to evict even if you become aware of a now 'overcrowding' situation.
Don't forget legally you can count a living room as a sleeping room too, so technically even the council might not assess they are overcrowded - ergo this would not put them on an an automatically higher band, even if they were to apply for social housing.
Martin Roberts
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Sign Up13:26 PM, 29th April 2024, About 6 months ago
Heard an interview with a woman a while ago, her circumstances had changed and she could no longer afford the rent, small arrears. Her landlord was helpful and they agreed he would issue a Section 21 and write off the debt.
Council and Shelter said, “Wait for bailiffs” so arrears built up and LL issued Section 8.
Tenant was hit with Court and bailiff fees, plus CCJ, and council claimed she was intentionally homeless, ie didn’t need to house her.
She said it was the worst advice she had ever received and ruined her life.
Win for Shelter, another statistic.
Disillusioned Landlord
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Sign Up13:29 PM, 29th April 2024, About 6 months ago
What a load of total garbage!
This minister will say anything to avoid confrontation, and he will be pandering to the councils and various anti landlord factions in just the same way. He has done nothing to actually sort the issues we have as landlords, and for all his talk, none of it is going to help a landlord shift a tenant who needs shifting for perfectly legitimate reasons.
I have lost all faith in our government to help resolve our issues, most of which they have caused, the irony is, I don’t think we would be any better with any of the other parties either, they all love to kick the PRS.
So strap in or get out, I’m doing the latter, because I just don’t believe for a second any of the rhetoric any of these guys are spouting, and I’ll bet they don’t believe it either.
Reluctant Landlord
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Sign Up13:38 PM, 29th April 2024, About 6 months ago
Reply to the comment left by Adam Whitfield at 29/04/2024 - 10:57
ultimately no because the AST is between you and the tenant and if they do not move, they are the one's owing you additional rent. Any claim for unpaid rent and all costs from the eviction process can only be charged to the tenant. There is no legal contract between you and the council so they are not obliged to pay you anything.
The only thing you can do is tell the tenant if they stay to get evicted, what the costs of this will be and the fact that they will be entirely liable for them, because they did not move on exiprey of the original S21 2 months notice.
They will of course argue they have no where to go until they are made homeless so therein is the problem. Also are you really going to get any costs back from the tenant at the end of the day? It will still cost you to get a money order and then more to actually chase the debt. More cost when the reality is you know you will probably never see a penny.
Which is why LL;s are avoiding benefit claimants like the plague. Where once the council MAY have been able to house them before the S21 expired, there is no chance today because they have no accommodation and they don't want the expense of emergency/temp accommoodation either.
The only hope you have is that the council pay the arrears (if this is the only issue with the tenant) if you agree to drop the S21 - as it is cheaper for them. Of course if the tenant is a total nightmare and its not just arrears then you may want them out regardless just to get possession.
Other option is to accept the arrears payment from the council if offered to get T up to date, and immediately issue a S21 again. If T refuses to keep paying the rent themselves after the council have paid them, the council will deem them making themselves intentionally homeless and wont offer to help again anyway. Explain this to T and you might find they start paying while they are in the second S21 notice period (they wont want to mess up their very last chance of help).
The above can allow you to get some serious arrears paid off - so on balance it may be a financially better option to do the above and start a S21 again. Work out what arrears are Verses starting a S21, the court costs, bailiff cost and make a decision on this basis.
It has worked for me. T realised they would be screwed when the bailiffs came if they had not paid the rent in the period leading up to possession and ergo council would not owe them any duty when they presented as homeless.
About time these nightmare T's realised the council are also kicking back hard and don't want to house them either so they need to play ball and comply if they want help.
Reluctant Landlord
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Sign Up13:43 PM, 29th April 2024, About 6 months ago
Reply to the comment left by Martin Roberts at 29/04/2024 - 13:26
which is why I lay it out straight to tenants now the reality of THEIR actions if they refuse to pay the rent in the S21 notice period and beyond until they are evicted. There is NOTHING stopping them applying for a DHP for example for rent arrears on the basis they need to secure their tenancy. Tell them that a S21 does not need to be acted on after the expiry period so they can stop it progressing. Force them to act.
I know they can't move, but not paying the rent due wont help at all in the end as the council will day its their own fault and refuse them help.
Nini Humphries
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Sign Up13:48 PM, 29th April 2024, About 6 months ago
My tenant has been advised by the local council to stay put until the bailiffs arrive. She is very stressed because she does not want to go to court. This situation is particularly stressful for her as she already has health issues. However, the council is attempting to shift the responsibility to landlords, who are required to bear the costs, even though we have fulfilled all legal requirements.
Reluctant Landlord
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Sign Up14:23 PM, 29th April 2024, About 6 months ago
Reply to the comment left by CP at 29/04/2024 - 11:50
explain to T the cost that this is all going to add up to. Explain the debt will be with them, not on the council who gave this 'advise'.
Also explain to T that they can apply for a DHP to get rid of the rent arrears that have accrued (that will help them to reduce the bill they are accumulating but without ultimately paying out themselves).
Then get the T themselves (if you can get them on board) to contact their MP to state that the council is forcing them into debt because they are telling them to say in their current accommodation until they are evicted. This is contrary to Housing legislation. If the MP is Labour and in a marginal seat you might get a buy in and help offered as they want the local vote. All about scratching backs these days to get the best outcome for yourself I am afraid!
GlanACC
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Sign Up16:51 PM, 29th April 2024, About 6 months ago
Reply to the comment left by roger radford at 29/04/2024 - 10:26
Actually, the councils are NOT suggesting a tenant stops paying the rent, only that they stay put until the bailiffs arrive (but in practice ....)
Cider Drinker
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Sign Up22:58 PM, 29th April 2024, About 6 months ago
If the Council is successful in preventing one tenant becoming homeless through Section 8 or Section 21, another tenant is condemned to remain in temporary accommodation.
Maybe tenants should be rotated to give them all a shot at being good tenants.