Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
HB Welcome
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Sign Up11:45 AM, 13th July 2013, About 11 years ago
Paul,
I've been serving precautionary section 21's (on a case by case basis) and evicting tenants through the courts long before your well documented disasterous mistakes gave you some very harsh lessons.
I'm partially in agreement with you about precautionary section 21's but I take offence to you slagging off experienced landlords who's successful business methods differ from yours and that you can't understand.
I'll let you have the last word on this if you do me a favour and stop SHOUTING in every post you make, you're making everyone deaf.
Regards, HB Welcome
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Sign Up14:07 PM, 13th July 2013, About 11 years ago
Reply to the comment left by "HB Welcome" at "13/07/2013 - 11:45":
Based on your experience then; what is so wrong about the practice of a precautionary S21 providing it is served and managed in a friendly and informative way to the tenants.
I would have saved fortunes if I knew then what I know now.
If I had known then what I know now i would definitely have used this practice.
Surely it is better to become knowledgeable at some stage and impart that ft others who may have been of are in a similar situation as I once was.
I wouldn't wish what happened to me on my worst enemy...................................well almost!!
Everybody likes to hear about others misfortunes.................................it is a very useful learning tool..........................to NOT make the same mistakes.
Which is why I have been vociferous in pointing out my errors in the hope and expectation that others don't make the same mistakes.
We LL just don't deserve the treatment we receive and need all the help we can obtain from whatever quarter!
Recardo
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Sign Up14:38 PM, 13th July 2013, About 11 years ago
thanks for using my article it seems every time I make an offering it opens a can of worms.
It is frustrating to ask a question and then others seem to comment without reading my article.
Ray, Martin, Sally ask the same questions, it may be that the article has made them think. I agree with Anthony hence the question.
I have been a landlord for 12 years, because the properties are about 95 miles away I use a letting agent to advertise and find a tenant, then I manage it myself. It worked well until last year until a tenant lost her job and made all sort of promises about sorting the rent. It didn't happen and that's when I started to learn the trade. Eviction, sec 21, etc.
I am a private landlord dependent on rental income, Not the council or welfare, so listen to Paul's comments. Try to help tenants too much and you will be left with the Bill.
Paul Barrett was the only one on a long list of contributors to this post that answered the question I asked. His posting is dated 13/07/13 @1140. Thank you Paul.
While it did not feel right to issue the 21, I was following advise after having to evict the previous tenant mentioned. I also wrote an article on that as well and wile I tried to make it humorous, I would not like to go through it again.
The sec 21 was issued about three months into the tenancy, with a prior warning it was coming. Again when issued there was a letter of explanation that I was happy with them and hoped they would stay for many years.
Listen to Paul Issue it with the DPC, after all you say it is just a precaution cause I don't know how things will work out between us down the road but I hope you want a long term tenancy.
I have mad a contribution (sorry Mark only small at the moment) to help Mark and his partner keep this site going. There are free downloads of forms and the advice is invaluable. I would recommend others to do the same, as 118 brings us together.
The questions I posed should probably be changed to Why should AST's not be changed. It should say the tenant has to give the LL 2 months notice if he intends to leave at the end of the term, and can only stay on to a periodic with written consent from the LL. Without consent PO can be given to the squatter if they do not leave at the end of the term.
Is that some thing you can see changing Mark, would a petition help.
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Sign Up15:18 PM, 13th July 2013, About 11 years ago
Recardo I do try to assist; and I do so because if I am wrong then I will be told so and I will then learn.
You are far more experienced than me; I've only been doing this for about 7 years and i have made some almighty howlers; but iI pay attention to this and other fora and hopefully I am getting better every day.............................................Betty!!?
I try my amateurish best to give valid opinions but recognise I can always be wrong.
I tend to defer to people like Mark; M Latham, B Lewis, IO etc.
These are the true professionals and as such they should be considered the font of!!
This is where I get most of my info.
I just hope I have regurgitated it correctly!!
As for getting housing law changed re AST's; could we NOT have the eviction laws sorted FIRST.
That is far more important.
I can't see govt coping with more than 1 thing at a time as far as housing is concerned!!!
Recardo
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Sign Up19:31 PM, 13th July 2013, About 11 years ago
I agree Paul and I did suggest some sort of petition should be raised about that months ago when going through the eviction process, sec 21, Possession order, bailiffs. I asked Mark if it would be possible to do something but I suppose wheels turn slowly and everyone is in favour of a bad tenant and not a good landlord. I know as it has cost me to try and help a struggling tenant. I wouldn't do it again.
Maybe a change to the wording of an AST would be an easier start. Cant see the problem we want long term tenants and will not force an eviction unless AST terms are being breached. The do-gooders should be asking why we want to get rid of a tenant not try to help the bad tenants fleece us and live in our property for free.
Got a new tenant a week ago she came out with some sort of bogus snagging list like she was buying a new house. The house has cost me over £2000 to refurbish, but instead of appreciating what the family have now got a nice 3 bed house instead of a 1 bed tower flat all on HB she want's me to remove a couple of rad and fill and paint the gaps under the window boards. and get rid of the ants in her outhouse.
I gave her some ant powder and said use it if you want or give it back to me on my next visit as I also ant in my conservatory now. Also gave her a paint brush and said there is some paint in the outhouse if it bothers you so much. She has been to the citizen advice and she knows her rights.
I told her that's fine she has signed a 6 month AST and if she does not like the property give me 1 month notice and move out with my blessing. If you stay and don't calm down I will want my house back in 6 months time. She will be gone!
What can you do when there is a cut in benefits universal credit coming in and property in an area of high unemployment.
Take on people with HB or have an empty house. The council are now also now charging tax on empty properties app £110pm + the mortgage. I will not find families that qualify for RGI and if I waited I would go bankrupt.
The tenant I served with a Sec 21, 3 months into the tenancy has asked if he can paint the front of the house. I said yes please I will buy the paint. A newbe wants me to patch paint and get rid of the ants some people are morons., the house looks the best it's ever been since I brought it in 2001.
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Sign Up5:51 AM, 14th July 2013, About 11 years ago
Reply to the comment left by "Recardo Knights" at "13/07/2013 - 19:31":
Yep I agree this is a dilemma.
HB tenants know the situation you are in.
therefore they will take the p--s.
If your tenant does wish to leave she will stop paying you 2 months before the expiry of the 6 month AST.
You will lose 2 months rent; will you bother trying to recover!?.....................NO, a complete waste of time as she's on benefit.
This is why many LL are getting out of YHB tenants.
Some are selling up and reinvesting in nicer areas.
Cashflow means nothing if you are forever having to evict etc.
Far better to have less cashflow but tenants on whom you have RGI.
Given the choice between a HB tenant who generates £150 pw and one who has RGI who generates £100 pw; guess which I would go for!?
so perhaps time to sell up and invest in a better area where you don't have to rely on HB tenants.
As you suggest with UC on its way the nightmare hasn't properly started.
The UC Pathfinder trials don't exactly inspire confidence.
HB LL are in a bit of a pickle.
They just have to hope they are not stitched up by their tenants.
HB tenants know they have the power once the AST is signed.
RGI gives the power back to the LL; but as you say these type of tenants won't pass.
HB LL are very much hostages to fortune with whom I have every sympathy
I'm just glad i have nothing to do with them at the outset of a tenancy!!
As far a AST petition goes.
A waste of time.....................................................AST's are governed by housing law; This WON'T be changed
I;m afraid HB LL are stuck between a rock and a hard place.
Just keep your fingers crossed and hope your HB tenants keep paying.
If you have the resources I would put away mortgage payments equal to 10 months payments per property if you cannot obtain RGI on all the tenants.
Not every amount you have saved will be used; but it will stop you sweating when you get a wrongun tenant who you have to evict.
At least the monies will be there to pay the mortgage.
HB LL effectively have to self-insure against rent arrears.
I can't as I just don't have the resources so I have to have RGI and that means I can't have HB tenants.
Recardo
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Sign Up7:39 AM, 17th July 2013, About 11 years ago
Hi Paul I only ever take on HB tenants on an agreement that HB is paid directly to me, if they refuse they do not get my house, and with the tenants agreement I have never over the years had the Council refuse direct payment.
Why wait for them to miss a payment before asking for direct payments.
With the evicted tenant I was getting direct payment of about £550 on a £725 rent so I was loosing the top up payment amount.
The new payment is £700 on a £725 rent, if the tenants stops paying I lose £25pm + court fees for eviction.
I'm not sure if direct payments can be made once UC comes in as all benefits may be lumped together and given to the tenant so they can learn to manage THEIR money at my expense.
If direct payments are stopped and there is no change to eviction laws I will start to sell up.
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Sign Up13:15 PM, 17th July 2013, About 11 years ago
Reply to the comment left by "Recardo Knights" at "17/07/2013 - 07:39":
UC will mean direct payment stop for most HB tenants.
Best you start selling up and investing in property which attracts tenants who don't rely on HB to pay the total amount of rent and on whom you can obtain RGI on.
Social LL will be paid directly; not so the PRS, as per usual.
I think lots of LL will make the same determination as you.
The sooner you move the better the situation will be.