Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up1:17 AM, 12th July 2013, About 11 years ago
Any LL that does NOT serve a S21 b once an AST has commenced and once the DPC and PI info has been served if a deposit has been taken is a naive idiot!
They clearly would have little understanding as to the way the eviction laws conspire against LL to put LL in extremely parlous financial circumstances.
I used to be a naive idiot!....................................................NO longer!
EVERY LL should serve a S21 b once the DPC and PI has been served.
I don't give a stuff what a tenant might think.
I have to protect myself from the law which favours tenants.
As long as you explain the reasoning behind issuance of the S2! I have never had ANY negative response from the tenants.
They appreciate and understand why they are being served the S 21 b.
They have always vacated long after any requirement to vacate had i enforced the S21 b.
If you trust a tenant you will inevitably be caught out.
Issuing a S21 b or a does NOT put off tenants if it is explained why this is being done.
Antony Richards
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Sign Up9:50 AM, 12th July 2013, About 11 years ago
We will have to agree to disagree - and I totally disagree
HB Welcome
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Sign Up10:00 AM, 12th July 2013, About 11 years ago
@Paul,
"Any LL that does NOT serve a S21 b once an AST has commenced and once the DPC and PI info has been served if a deposit has been taken is a naive idiot!"
I think there will be some extremely experienced landlords who might disagree with that.
Horses for courses, risk management and all that.
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Sign Up10:18 AM, 12th July 2013, About 11 years ago
Reply to the comment left by "HB Welcome" at "12/07/2013 - 10:00":
Risjkmanagement..................eh!; it is one simple form which if explained to the tenant is simple for them to appreciate.
Clearly how it is served can make a lot of difference.
Just serving it on a tenant without any explanation is NOT good practice.
One has to appreciate the sensibilities of a tenant.
As for risk mangement; I 'm glad these other LA etc you use aren't used by me.
A very poor understanding of risk I say.
It costs NOTHING to issue a S 21 at the time one hands over the DPC and PI.
You get them to sign and date 2 S21 B copies and leave.
Then if you are faced with issues the tenant cannot say they have not recieved the S21.
Tenants are very savvy with their decietful little games.
It is far better to issue the S 21 when you are4 facing them with the DPC.
I'm glad I don't use any of your lot for risk management!!..................................the LL clients must have deep pockets.!!?
HB Welcome
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Sign Up10:27 AM, 12th July 2013, About 11 years ago
@Paul
Who said anything about LA's?
I said extremely experienced *landlords*
-some of whom post on here and are far from being naive idiots.
Sally T
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Sign Up21:52 PM, 12th July 2013, About 11 years ago
Please excuse my lack of knowledge, but I have a couple of questions-
1- If you can't evict a tenant before the end of a 6 month AST why do you need to issue the section 21 at the start, can't you just wait until month 3/4 ? (that way you don't make good tenants feel insecure about their tenancy)
2- When I've looked at a section 21 it has a space for a possession date, I'm assuming that if you issue it at the start of the tenancy the date would be at the end of the 6 months, what happens if the tenants stay past that date, do I have to re-issue a section 21 ? (if not how much notice would I have to give them?)
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Sign Up2:30 AM, 13th July 2013, About 11 years ago
Reply to the comment left by "HB Welcome" at "12/07/2013 - 10:27":
Well I would call any LL that didn't issue a S21 at the same time or rather 1 minute after they have issued the DPC and PI info to the tenant etc an ignoramus!!..............I used to be one of them as I didn't know my a--e from my elbow regarding such matters!!
Do these 'experienced LL' NOT know how the eviction process works!
I used to not know how to beat the tenants at their little games; I know now!
I can only imagine that these supposed 'experienced LL' don't know how the law works.
Why would any experienced LL leave issuing a S21 til the end of the AST if the tenant refuses to leave if they state that intention and then don't comply.
The LL then has to issue a S21 a ,and it takes a further 2 months until a PO application may be made!!
So much for an 'experienced LL'..............................more money than sense I think!!.
I'd love to question them on their so called experience, clearly regarding the S21 issue they don't know what they are talking about!!
S 8 is a waste of time as tenants can always pay rent so they are only ever 1 month in arrears.
Any LL who appreciates how the law works would be perfectly diligent and correct in issuing a S21 b during the fixed term AST.
Any 'experienced LL that doesn't needs to review his working practices and costs of eviction.and the way they do business.
They may have been fortunate in not having to evict anyone; but having the proverbial S21 up your sleeve; just in case, is NOT bad practice.
We are a business after all!?
Why would you wish to expose yourself to a potential further 2 months of rent losses when for the sake of a S21 that could be prevented!!!??
HB Welcome
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Sign Up9:23 AM, 13th July 2013, About 11 years ago
@Paul Barret,
Quote from Mark Alexander 09/07/2013 at 11:26
"....not that I’ve ever issued a lot of s21′s, why would I ever want to evict a good tenant? (rhetorical question)"
Naive idiot? Ignoramus?
Or an extremely experienced respected landlord who can't be bothered arguing the toss with someone who still doesn't know his a–e from his elbow? (another rhetorical question)
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Sign Up10:37 AM, 13th July 2013, About 11 years ago
Well I have to say I would not wish to NOT have a S21 notice on all my tenancies.
Clearly some LL don't mind having to wait 2 further months before they can commence possession proceedings!
That is not an experienced or clever way of behaving.
Now for sure if the LL have deep pockets and RGI on the tenants then fine; it is their money to throw away after all.
If NO RGI then the LL has to wait 2 clear tenant months and possibly longer if he misses the commencement of an AST period.
I don't believe for one moment that 99% of LL would not concur with my view that issuing a S 21 is a worthwhile thing to serve; even if there is NO intent at the time to enforce.
I have learnt most of what I know from all these fora and an eye opener they have been.
With the exception of HB all the advice has been brilliant.
HB I suggest you keep your weird opinion to yourself as it is duff advice.
I'll stick with the like of Tessa Shepperson and Mary Latham.
These are the people who I have learnt most from.
From you HB I have learnt how to NOT to do things.
I'm just glad you are nothing to do with my business as you don't have a clue how to manage tenants nor any appreciation of the County Court process and problems that exist for evicting tenants.
However it is interesting to note that there are LL out there that still don't know what they are doing!!...................and just don't get that a simple form that can save them a fortune!!.........................but it is there choice and their money so I'm fine with that.
We just don't want other LL behaving that way and being caught out.
So EVERYBODY IGNORE what HB states about S21...............MAKE sure you serve your S21 when you hand over the DPC and PI.
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Sign Up11:40 AM, 13th July 2013, About 11 years ago
The reason you issue early is to prevent the silly games the tenants play when they state they just received an empty envelope.
So the GUARANTEED way to ensure they can't do this is to issue 2 S21 b and get the tenant to sign and date ALL pages leaving the LL with a copy.
You advise the tenant that unless they hear from you 2 months before the fixed term tenancy expires then you will NOT be enforcing the S21; but that is remains in force until another AST is signed.
If at any time during the tenancy the LL wishes possession of the property the LL will advise no later than 1 month before the AST is to expire that he intends to enforce the S21 if the tenants refuse to leave.
Of course the LL advises that he should NOT under normal circumstances require enforcement of the S21; but that if he does he does not have to wait another 2 months following expiry of the tenancy to apply for a PO.
Note the PO date is the day after the last day of the AST fixed term period.
Providing you advise tenants that it is the useless eviction laws in the UK that causes you to have to issue the S 21 which lasts forever then that should allay any concerns they may have,
I have NEVER enforced a S21 as I have stated to my tenants I want them to stay providing they comply with their AST's
I ALWAYS state to the tenants; it is NOTHING personal it is the useless eviction laws which means I MUST issue a S21.
Once you have explained to the tenants they fully understand and have no qualms about the situation.
One clearly must be sensitive about serving legal paperwork as very few tenants understand and could be scared about the situation.
I have found they welcome the info and they appreciate the education I have given them
Most have commented that they wish their previous LL had been so helpful in giving such explanations.