Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Laurence Stevens
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Sign Up9:29 AM, 27th June 2024, About 4 months ago
It may be Legal but it’s immoral!
Another example of ‘broken Britain’
Cider Drinker
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Sign Up9:29 AM, 27th June 2024, About 4 months ago
The Homelessness Reduction Act 2017 and the Homelessness Code of Practice should have ended this practice.
Of course, Local Authorities are overwhelmed with demands for accommodation. Your tenants should try to find somewhere else but it will not be an easy task.
You just need to plod on with the path to bailiffs and employ an eviction specialist to assist you. Eviction specialists will be in high demand right now and will be in even higher demand after the forthcoming elections.
You also need to pray that the incoming government doesn’t scupper your plans entirely.
Do any of the Grounds under Section 8 apply?
Ray Guselli
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Sign Up9:31 AM, 27th June 2024, About 4 months ago
Simply ignoring the message from the then Housing Minister, Brandon Lewis, in 2016, advising councils not to adopt this approach.
Reluctant Landlord
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Sign Up9:32 AM, 27th June 2024, About 4 months ago
They are telling her the process and also explaining to her that they wont house her until she is evicted by bailiffs.
They do this so they don't have to house her until the last minute.
What I suggest you do is write back to them telling them they are in breach of their duty under the Housing Act by telling the tenant to remain in situ - as they have an obligation to take action when there is a THREAT of eviction and not just the at the end of the legal process.
Remind them that they are also by issuing this 'advice' they are ensuring the tenant is personally liable for all possession costs as a direct result of their duty failure. Tell them that a copy of their letter is being sent to your MP to make it clear of the breach of the Council's homeless duty, and also a letter going to the tenant to explain the direct position the council has put her in and their failure to explain that she will be personally liable for all costs until possessionis gained. Give her the figures now for what the anticipated cost will be, plus and indication of the process after to seek costs if she is unable to pay and has a CCJ awarded. You could then offer her a surrender of the tenancy if she wishes to avoid all this (if you want her out asap)
Remind the tenant to contact the MP too saying you have already raised this with the MP yourself as the council is in breach of their duty.
Fight fire with fire!
You are lucky in a way - most people don't get this in writing from their council so there is no evidence of what they are doing.
Heres some info I found online...
What should a local authority do in these circumstances?
Local authorities should be treating a tenant as threatened with homelessness if they have been served a valid Section 21 notice that is expiring within eight weeks.
During this period, the local authority should assess the applicant, and work with them to prepare a personalised housing plan.
This will normally include:
making sure the tenant pays as much rent as they can
telling them whether to apply for private or social housing, and
potentially offering to pay off debts or check whether there are any defences to the possession claim.
They should also speak to the landlord to see if they can prevent the end of the tenancy. If they can’t prevent the end of the tenancy, then they should be working to help secure alternative accommodation for the tenant in the run up to the possession claim ending.
This doesn’t mean the council must always house the tenant themselves, of course. But it does mean that the local authority should be taking reasonable steps to find suitable accommodation if there’s no chance of sustaining the tenancy.
Once the notice period expires, the local authority should assess whether the tenant is homeless, or whether they can remain on in the property while suitable accommodation is found.
A person is deemed to be homeless if they have no accommodation it would be reasonable for them to stay in. The homelessness code of practice takes the view that it is unlikely to be reasonable for a tenant to stay beyond the expiry of a valid Section 21 notice where there is no defence.
The code also states that local authorities should not consider it reasonable for an applicant to remain in occupation up until the point at which a court issues a warrant or writ to enforce an order for possession.
Given this, local authorities should not have a blanket policy of telling tenants to stay put and wait for the bailiffs to arrive.
While this may be appropriate in some cases, for example where the notice is invalid, most of the time if a tenant is entitled to be rehoused they should be as soon as possible.
What to do if this happens to you
If your notice is valid and there is no reasonable prospect of allowing the tenant to stay on, then you should inform the housing officer of this when they make contact with you.
If you have a particular reason as to why you are ending the tenancy this should also be explained to the local authority, as they may be able to help fix it.
You should also explain any financial costs that are likely to be incurred by you and the tenant as they will need to be considered.
For example, if the tenant is continuing to accrue rent arrears, or you are entitled to claim court costs from your tenant then this needs to be taken into account by the local authority.
If you and your tenant continue to have a good relationship, and they qualify for emergency housing, then you can provide them with information that would help them make the case they should be housed when the notice expires.
In particular, if the property is no longer affordable then this should be made clear to the local authority. The tenant may also wish to raise 6.28-6.38 of the homelessness code of practice with their housing officer if they feel it is not being considered properly.
Finally, if you feel the local authority has not properly considered the case or failed to comply with their duties then you may wish to consider making a complaint.
Complaints should be made to the local authority initially but, if their response is unsatisfactory, then you can raise the complaint to the Local Government and Social Care Ombudsman (LGO). This must be done within 12 months of the issue arising. Help on making a complaint can be found on the LGO website.
Monni
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Sign Up9:33 AM, 27th June 2024, About 4 months ago
If not ilegal It is definately bad practice. The officer should explain to the tenant that they will incur court costs if court order and Bailiff are needed.
Instead they should encourage tenant to find alternative housing.
Unfortunately Local Authorities take this approach and it is not helpful to anyone as it prevents the tenant from moving out.
Cyril Moseley
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Sign Up9:37 AM, 27th June 2024, About 4 months ago
Section 21 is a legal means of terminating a tenancy. I’m not sure that what the council is doing is illegal, but it is an immoral way of evading their responsibility to house those made homeless through no fault of their own. The council would do much better to work with Landlords and try to build some trust. Unfortunately, councils think all landlords are rogues and treat them all the same.Generally, most landlords think that councils are incompetent and impose on landlords to evade their responsibilities.
Peter Fisher
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Sign Up9:41 AM, 27th June 2024, About 4 months ago
Reply to the comment left by Monni at 27/06/2024 - 09:33
It may be legal but as someone else has stated it is immoral.
Had some go further verbally with tenants. Saying just ignore everything and that is can 6 months or more to get you out and you don't have to pay any rent n the meantime.
It saves them having to work in the mean time to re house.
They simply don't care, have no real commercial perception of how matters of business work and do not realise WE pay their wages.
The stories I could tell about them ......well you couldn't make it up.
Pete England - PaTMa Property Management
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Sign Up9:42 AM, 27th June 2024, About 4 months ago
From ChatGPT.
In England, councils can advise tenants to stay put even after a Section 21 notice has been issued. Here are some details to consider:
### Understanding Section 21 Notices
A Section 21 notice, often referred to as a "no-fault eviction," allows landlords to regain possession of their property at the end of an assured shorthold tenancy (AST) without needing to provide a reason. However, certain legal protocols and timeframes must be followed for it to be valid.
### Council Advice
1. **Legal Validity of the Notice:**
- The council will first check if the Section 21 notice is valid. Common reasons for invalidity include incorrect form, not giving the required notice period, or not following the proper procedure (e.g., not protecting the tenant's deposit in a government-approved scheme).
2. **Tenant Rights and Options:**
- The council may advise tenants of their rights, such as the right to remain in the property until a court order is obtained. This is because a Section 21 notice does not immediately end the tenancy; it simply means the landlord can apply to the court for possession after the notice period.
3. **Homelessness Prevention:**
- Councils have a duty to prevent homelessness. By advising tenants to stay put, they can ensure that the tenants do not leave prematurely and become homeless before the council can assess their situation and provide support or alternative housing solutions.
4. **Time to Find Alternative Accommodation:**
- Staying put can provide tenants more time to find alternative accommodation. Immediate departure could lead to inadequate time to secure new housing, especially in tight rental markets.
### Legal Considerations
- **Eviction Process:**
- After the Section 21 notice period expires, the landlord must apply to the court for a possession order. If granted, the court will set a date for the tenant to leave. If the tenant still does not leave, the landlord must apply for a warrant of possession, which allows bailiffs to evict the tenant.
- **Advice on Staying Put:**
- Councils often advise tenants to stay put until the landlord has obtained a court order because until then, the eviction is not legally enforceable. This ensures that tenants are not leaving their homes unnecessarily and potentially facing homelessness.
### Practical Example
Suppose you receive a Section 21 notice. You go to your local council for advice. The council might:
- Review the notice to check its validity.
- Explain that you do not have to leave until a court order is obtained.
- Offer support services or help you find new accommodation.
- Advise you on your legal rights and possible next steps.
### Conclusion
Councils in England can and often do advise tenants to stay put after receiving a Section 21 notice to ensure their rights are protected and to prevent homelessness. This advice helps tenants navigate the eviction process and provides them with the necessary time to secure alternative housing.
If you have any specific details or documents regarding your situation, feel free to share them for more tailored advice. Do you have any particular concerns or questions about this process?
Gabriella Van Jennians
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Sign Up9:48 AM, 27th June 2024, About 4 months ago
Hi, you can check out Property118's investigation report into are councils acting illegally telling tenants to stay put here >> https://www.property118.com/are-councils-acting-illegally-when-telling-tenants-to-stay-put/
nekillim200
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Sign Up9:53 AM, 27th June 2024, About 4 months ago
Reply to the comment left by Reluctant Landlord at 27/06/2024 - 09:32
Very useful.
Thank you