Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Old Mrs Landlord
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Sign Up8:02 AM, 21st September 2019, About 5 years ago
Reply to the comment left by Mags at 20/09/2019 - 18:44Despite what Mike says above, my understanding is that if you are in a steady partner relationship this is interpreted in the same way as if you are married and you count as a family, which would bring you and your friend below the magic three separate people which sometimes constitutes an HMO. Or, p rovided your joint incomes are sufficient to cover the rent for a two-bedroom place you should be able to take out a joint tenancy and your friend could then live with you as a lodger and contribute to the rent. You may find a self-managing landlord is more sympathetic to your circumstances or you may need to simply apply to a lettings agency as a couple, making no mention of your friend. I recommend you first check with a landlords' association such as the NLA or RLA (currently in the process of merging) that my understanding of the regulations regarding unmarried couples is correct but I am not an HMo landlord and I expect someone who has a superior knowledge of this aspect will post a reply here to confirm it in any case. I hope you find a suitable home soon.
Mags
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Sign Up11:08 AM, 23rd September 2019, About 5 years ago
Reply to the comment left by Mike at 20/09/2019 - 22:39
Ha thanks Mike for responding, it did make me laugh, I had begrudgingly thought about doing that the catch here is that Disability Housing Benefit can be paid direct to the individual, my friend, but he needs a tenancy agreement, do his name needs to be on the tenancy agreement. The alternative is to sub let and create my own agreement, but I am then pushing it legally. Maybe I just say it's me and my friend who I care for. My wage does cover the rent so I could leave my partner out of the conversation with the landlord. It's so annoying as we're quiet good tenants, who always pay on time and just want somewhere to live, but it's like we're lepars or something....might have to take a version of your advice. Thanks again.
Mags
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Sign Up11:25 AM, 23rd September 2019, About 5 years ago
Reply to the comment left by Old Mrs Landlord at 21/09/2019 - 08:02
Thanks for taking time to comment, so I will check the legal status as at 21yrs we may be ok, I did say this to an estate agents but they have since ghosted me and completely stopped contact. Which is annoying as I put in an offer and they also have other properties which would suit us. It is frustrating when you're trying to do the right thing and be upfront and you can show you're a good tenant, but they won't even give you the chance to prove this as there's such a stigma attached to people on disability, despite the fact I've said I'll be his guarantor as my wage covers it, and he can show decades of rent payments without gap. Hopefully if I can confirm the legal part on the common law wife question maybe I can then teach the estate agents. I am looking privately too, looking at everything to be honest. The requirement for our friend to be on the tenancy agreement is the sticky part, although I may just bite the bullet and put him on a sub agreement and hope that as we will be good tenants if it ever comes up we won't have caused any issues for it to be a problem, and if the common law wife makes it non-HMO then that also takes the risk away from the landlord, only thing is it's puts it in me, which if I told you my job wouldn't look good, but maybe it's the only way forward. If people are interested I will update what the outcome is. Thanks again both!
Mike
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Sign Up14:41 PM, 23rd September 2019, About 5 years ago
I normally do not lie, and often found myself in very sticky situation for speaking the truth, it once cost me a grand for speaking the truth, so the wise men always said speak wisely, not necessarily truthfully, now a days, under the data protection, if you accidentally revealed someone's data, expect a mega million pound fine, you may not only have to sell your belongings and estate, but your ownself too.
Indeed if you lived so long with a partner, you need not be married as you live with a partner, it is recognised as common law relationship, as for your friend, or cousin, and remember when it comes to anyone asking how is a person related to you as a cousin, through paternal or maternal path, you always choose maternal, because that way the surnames do not have to match the family name. So you could say he is your mothers sister's son, and you are one family unit, you could then give hima tenancy agreement as though you are the landlord! Pretend that you are!
Mags
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Sign Up21:41 PM, 23rd September 2019, About 5 years ago
Reply to the comment left by Mike at 23/09/2019 - 14:41Mike I've had a tough few weeks partner in hospital, this situation to name but two of the things taking up my energy/worry, but you have made me laugh ( in a good 'with you' kind of way). After another day of being ignored and various bodies not being able to give me a straight answer ( where have they gone these days)? I've completely came round to your way of thinking and can only say, Thank you!!! Here's to good people having to lie to do good deeds (that's what I'm going to tell myself anyway)! You sound like the kind of landlord we all wish we had!!!
Old Mrs Landlord
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Sign Up9:25 AM, 24th September 2019, About 5 years ago
Reply to the comment left by Mags at 23/09/2019 - 11:25
Section 258(3)a of the Housing Act 2004 defines you as members of the same family if you live together as husband and wife. (Also applies to co-habiting same sex couples.) This is legislation regarding what constitutes an HMO so would certainly appear to rule out that designation for your household. In your position I would challenge the agencies who have told you that you and your friend would be classed as an HMO, quoting that legislation to them.
Mags
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Sign Up10:13 AM, 24th September 2019, About 5 years ago
Reply to the comment left by Old Mrs Landlord at 24/09/2019 - 09:25
That's really helpful thankyou for that. It allows me to be about more strong when addressing these agents, but I've found that some aren't even giving that as the reason they'll just not call back once we say three. Nice to know that it will be legal though, makes it less of a worry. Think I'll say husband and wife and cousin though, (he's actually more like our little brother anyway) and clarify the marriage part only if asked. Again thanks I've had so many conflicting answers. Having the exact regulation allows me to know exactly where I stand, it's a shame this HMO causes so many issues though for both tenant and landlord, I understand why it's in place, and improving regulation around this sector is important but I have found this time round has been a completely different experience to when I last moved ( mind you that was 14yrs ago), it's like a lot of agents have had it drummed into them to avoid anything that may even appear to be HMO. Anyway have a good day here's to not being branded HMO I have enough labels that seem to repel as it is :0), carer, dog owner, associated with a DSS person, unmarried... I'll leave the rest of the list out that's only for when my 'husband' proves me wrong on something ....heha
Old Mrs Landlord
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Sign Up14:54 PM, 24th September 2019, About 5 years ago
Reply to the comment left by Mags at 24/09/2019 - 10:13
Thank Google.
Old Mrs Landlord
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Sign Up6:48 AM, 25th September 2019, About 5 years ago
Reply to the comment left by Mags at 24/09/2019 - 10:13
It has been pointed out to me that, regardless of your marital status, your tenant group might still be classified as an HMO since the fact that your disabled friend is unrelated to either of you would mean that, as far as the terms of the HMO regulations are concerned, you are three persons forming more than one household. By focusing on your status as an unmarried co-habitee, which you said was the reason letting agents had given you for classifying your tenant group as an HMO, I may have given you a misleading reply, and I do apologise for that. As I told you initially, I am not an HMO landlord so have not studied the complex and still-evolving HMO regulations in any detail. I hope you are able to find suitable accommodation soon, one way or another, without having to resort to subterfuge.
Mags
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Sign Up18:50 PM, 25th September 2019, About 5 years ago
Reply to the comment left by Old Mrs Landlord at 25/09/2019 - 06:48
Don't worry I appreciate the fact you took the time, I too have gone through the same back and forth. I'll definitely update once I get a new place might be a few weeks at this rate, but here's hoping I learn / find a way and can pass on the knowledge.