Is my managing agent keeping me in the dark about a known building issue?

The managing agent is contracted to the management company. Does the man. Co. hold the freehold interest? Structural repair is the responsibility of the freeholder under the building insurance and you are entitled to inspect the policy under landlord & tenant act because the premium is a cost contribution to your service charge.

Contact the Freeholder direct.

If out of NHBC this would likely be covered under the block buildings insurance. Has a claim been made? If not, why not?

Hello Loretta
I would contact the Land Registry with your title number and ask them to name the freeholder.
It seems to be a red flag that the MA is undertaking structural repairs when you are paying your contribution to block insurance. I’d be wondering whether there is block insurance if they are hiding incidents of repairs and how these are paid for if not covered by insurance. It is an offence if there no insurance. This suggests these costs are unlawfully added to your service charges.
Of course you have to declare these repairs to prospective purchasers of the lease to your flat
and the issue of block insurance. Otherwise you could be sued. This advice by MA is also a red flag.

Reply to the comment left by Loretta at 05/03/2024 - 12:24
Oh my goodness. The freeholder must be laughing all the way to the bank.
Your lease states what sc all 9 leasehold contributors to make towards maintenance of your building , the costs are apportioned to add up to 100%.
You don’t contribute to the structure of the building.
Do you get annual certified by independent auditors summaries of what the service charge is spent on and does it match with what your lease states you are liable for?

Reply to the comment left by Loretta at 05/03/2024 - 17:13
I have the same issue i.e. pipes inadequate material and likely to leak. The block is under 20 years old and has 47 flats and is managed by a residents management company but owned by a separate freeholder. I had severe damage to my flat that was covered under the building insurance and the flat had to be completely gutted and refurbished due to mould from leaks. I ended up with a beautifully refurbed flat but it did take the insurers 5 years of work! They paid my rental income throughout. as the tenants had to move out for the repair. So, I guess it is all a matter of what is covered by your building insurance. You are entitled to a copy of this by law and your managing agents should send you a copy on request. Or your freeholder. They cannot withhold it.