Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up10:52 AM, 23rd November 2015, About 9 years ago
Hi TT,
This is not uncommon now for councils to define HMOs as properties with two or more unrelated households.
The standard definition is now rarely used even by lenders these days.
Trendo
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Sign Up11:43 AM, 23rd November 2015, About 9 years ago
more than 1 houshold, 5 or more , 3 story is mandatory hmo licensing
Councils also have the option to use "selective additional licensing" which applies to more than 2 sharing in any property if more than one house hold. Councils shoulld have a reason to implement this - poor quality of accom, high crime rate, poor management, antisocial behavoir etc.
Councils using it to get more cash in is probably a strong motivator for doing it.
Graham Landlord
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Sign Up12:31 PM, 23rd November 2015, About 9 years ago
I have had to looked into this in considerable depth.
The goverment define HMO's not councils. Bristol Council demand a HMO license for a property. The Landlord refused. They took him to court and lost see http://www.landlords.org.uk/news-campaigns/news/council-fails-in-high-court-appeal
If you have a couple with 10 children living in a property. It is not a HMO because they are one household.
Where 3 or more people who are not in a relationship, live in a building and share a bathroom or kitchen. Be it a House share or bedsits, it is HMO and technically you need a licence. You may not be aware that your single tenant who pays all the rent, has sublet to two other people, if so, I believe you would be innocent of not having a licence. I think it is no different to the tenant growing cannibis in your house.
Fully self-contained flats, in a building more than 2 stories high and converted before 1999. is a HMO (No licence fee required but they will/can inspect it)
A block of flats, Where at least one flat isn't fully self-contained. (as in It has a bathroom across the common hallway) even if it is not shared bathroom, is a HMO and a licence is required.
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Sign Up14:25 PM, 23rd November 2015, About 9 years ago
Reply to the comment left by "Graham Chilvers" at "23/11/2015 - 12:31":
Sorry Graham I think you've misunderstood. Trendo is spot on. If its got at least three floors, and is occupied by five or more people who comprise at least two "households" it's automatically an HMO and needs a licence. Local councils can tighten these rules in a particular area, and if they do it is legally enforceable.
The case in Bristol was thrown out because the court ruled that a self-contained two storey property spread across the first and second floors of a building didn't become a three storey HMO just because it was accessed via its own ground floor lobby and staircase.
The definition of a household is best described using examples.
Mum, Dad, two kids and a friend living with them as part of the family comprise a single "household" and will never fall under the definition of an HMO.
Two couples or two singletons sharing a house comprise two "households", but you don't need a licence unless the criteria for an HMO (whether that be the automatic definition of an HMO or a tighter one imposed by the local council) are reached.
Graham Landlord
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Sign Up15:07 PM, 23rd November 2015, About 9 years ago
Hi, I did a lot of work on the definition of a HMO due to legal arguments with my council. I was in discussion with about 10 local councils at the same time. I was at one point going to do a question and answer flow chart to define an HMO, but I am too busy.
If my description isn't complete, OK, but what I have described isn't wrong. The simplest of all HMO's is three people who are not a family, sharing. When you get into three storey buildings, it is more complicated, due to the which building regs that where in force at the time they were created and the type of layout, even if they are self-contained. Then you have licensed and un licensed HMO's. I have both!
Graham Landlord
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Sign Up15:14 PM, 23rd November 2015, About 9 years ago
The liability to make god for the tenant was first with the Landlord for he supplied the whole building. They should claim consequential loses from the landlord. The Landlord adds the tenants claim to his own and claims it of the electricity supplier. The electricity supply probably has limits about claiming in the supply contract. Fundamentally this is an issue for the Landlords’ insurance company to deal with. That’s what you pay them for
SGSAM
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Sign Up6:56 AM, 24th November 2015, About 9 years ago
I should have made it very clear the issue here is not the definition of HMOs (which do not normally require a license) versus 'large HMOs' which do.
I find it incredible that we come up with such complex legislation. If they had stuck to 3 stories and more than 5 people that would have been straight forward. The whole issue with defining a household leads the system open to all sorts of interpretation.
The way the legislation has ended up two friends who have known eachother all their lives who want to share a 2 story house each with their partners or wives would constitute two households
Conversely 4 'relatives' who have never met each other may never have lived together before would constitute a single household. See below for definition of relatives. One comment made to me is that as the definition of relative is so wide it would be almost impossible for a council to prove people are not relatives eg nephews, nieces or cousins can be quite a large group of people particularly in some cultures. - Any thoughts?
But much more importantly it illustrates how unjustified the council is in insisting on licensing the 4 sharers who represent a lower risk for causing fire or nuisance than 4 'relatives'.
As the note from Graham Chilvers illustrates, by creating such complex legislation councils will have no chance of achieving a prosecution if their is any ambiguity of any sort. (want to prove my tenants from eastern Europe are not related?)
The following are "households" for the purposes of the Housing Act 2004:
Members of the same family living together including:
Couples married to each other or living together as husband and wife (or in an equivalent relationship in the case of persons of the same sex)
Relatives living together, including parents, grandparents, children (and step-children), grandchildren, brothers, sisters, uncles, aunts, nephews, nieces or cousins
Half-relatives will be treated as full relatives. A foster child living with his foster parent is treated as living in the same household as his foster parent.
I think the post from Graham Chilvers highlighting how complex the rules are and hence easy it is to challenge them in
Adrian Matthews
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Sign Up16:27 PM, 15th January 2016, About 9 years ago
Thanks Graham for the definition you have given:
"Fully self-contained flats, in a building more than 2 stories high and converted before 1999. is a HMO (No licence fee required but they will/can inspect it) "
I have a 3 story property that has been converted to 5 self contained flats prior to 1999, however, access to the top floor is via the first floor. Does this make it an HMO or not?
Rob Crawford
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Sign Up8:51 AM, 16th January 2016, About 9 years ago
Reply to the comment left by "Graham Chilvers" at "23/11/2015 - 12:31":
Hi Graham, it is 5 or more (not 3) people in Bristol that determines a licensable HMO (see their website). Also any LA has the Gov't authority to apply selective licensing and require any type of HMO's to be licensed. A recent meeting with Bristol City Council suggested that they are considering applying selective licensing to all HMO's of two or more stories! At a later meeting they were pleading for landlords to help them house an increasing number of homeless DSS!
Anon
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Sign Up16:15 PM, 16th January 2016, About 9 years ago
"Is Hounslow Trying to tax landlords by redefining HMOs?"
Simple answer: No it is n't
The Housing Act of 2004, contains 3 types of Licensing :-
(1) Mandatory HMO Licensing - compulsory
(2) Additional HMO Licensing - optional
(3) Selective Licensing - optional
Mandatory HMO licensing applies to all councils.
Hounslow have introduced Additional licensing, which applies to 'small HMO'. If you were to rent the property to 3 nurses (friends sharing) on a single tenancy, you will need a Additional licensing. If you rent the same property to "single" family, then you don't need a licensing.
However, Hounslow also want to licensing the following:
"all buildings that have been converted into and consist of self-contained flats where the building work undertaken in connection with the conversion did not comply with the Building Regulations 1991 (or later regulations if applicable) and it still does not comply; and
-where those converted blocks of self-contained flats are owned by the same person; and
-where all the individual units of accommodation are in the same ownership"
I often get confused by what they mean exactly, since it is a bit of a muddle. Portsmouth has similar conditions, but it seems to be a slight variant. If you ask "housing officers", they can't give you an authoritative answer.
For instance if you buy a 1970s building with 3 flats. Does the freeholder get the license? or the individual flats owners?
With all types of licensing, each council comes up with its own petty regulations. There is not standardisation.