Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up13:37 PM, 8th March 2012, About 13 years ago
I recall someone saying...
It is every tax payer’s duty to behave in legal ways to
reduce the tax he/her pays as otherwise the government
can’t influence behavior var the tax system.
It is the government’s responsibility to create a tax system
that leads people to behavior in the way that is best for solitary.
I think we can say the same about the benefit system.
So I don’t have a morally problem with people exploiting the current system by acting in the way that the current benefit system leads them to act. I do have a big issue with the political system that is unwilling to sort out the mess it has created, due to being more concerned about opinion polls and special interest groups then the good of the country.
But Churchill did say.
democracy is the worst form of government except all
the others that have been tried
PS, can we have a comment editor that can at least do basic formatting...
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Sign Up14:32 PM, 8th March 2012, About 13 years ago
HAHA! That's a whole other debate! I was in the industry and remember well the week that Tesco overtook Sainsbury's as UK's no.1 retailer!
Meanwhile I shall boycott potatoes! 🙂
Jonathan Clarke
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Sign Up14:52 PM, 8th March 2012, About 13 years ago
Hi Mr Beige
Its this word exploit which is seemingly sensitive. It depends much on the individual circumstances and your point of view. In football your skillful centre forward for your chosen team will exploit a weak defence to score a goal. ( good) . In relationships a manipulative control freak will exploit a weaker more vulnerable partner ( bad ) . In property do I exploit the vendor who is desperate to sell, the agent by complimenting him on his choice of tie, the mortgage advisor by saying I`m not paying a fee in addition to their proc fee, the solicitor by negotiating a reduced fee for given him volume business etc etc . We all try to get the best deal for ourselves hopefully fairly and legally by using our business acumen. You I still would suggest exploit ( in a perfectly legitimate way) the market conditions for private rents. You borrow at x % knowing you can make x £`s on top of your monthly mortgage payment in rent. You surely `exploit` just as much as me our capitalist system so slated by some other cultures..If your perfectly good pay on time private tenant for 2yrs lost his job tomorrow through no fault of his own and was thereby forced down the LHA route would you immediately serve a Sec 21 saying to him - quote - .......``I aim to make money from my small portfolio but to be able to exploit a market - which is an oxy moron as it is clearly not operating properly - is something I could never be comfortable with.... `` so presumably you would in addition say to him - `Thank you for being a good tenant but its time to say goodbye`! ? My sympathies would be with him I`m afraid as he has suddenly become an unbeknowing victim of your personal morals and is thus being discriminated against. I think he may be well entitled in thinking he was being made a scapegoat and was perhaps the one being exploited?
On the point you made about taxes. About 9 years ago I took on some LHA ( or DSS as it was known then) tenants who had made the front page of our local paper. Their case briefly was that they had fallen behind with their rent on their council home to the tune of £1400 and were evicted but then put up in B&B at the council expense at a cost of £350 per week. Your tax money pays for all that. I took them from the B&B and housed them at a cost then to the taxpayer of about £150 per week. So I saved the taxpayer £200 per week or £10,400. They are still with me today 9 years later. So one could argue ( stretching a point I know but for illustration purposes ) that I`ve saved the taxpayers £93,600. I feel good for providing a home for them and their 3 children, saving the taxpayers money and making myself a profit on the positive cash flow of about £32,000. The last bit is the best bit of course - I`m no angel 🙂
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Sign Up15:39 PM, 8th March 2012, About 13 years ago
Dear Jonathan
My original point is being lost. The article stated returns of up to 30% above market rate can be achieved and my comment is simply why?
Too true my ideal looking tenant could sign a lease 1 day and become unemployed the next - I have no problem with him being an LHA tenant under these circumstances. What I wouldn't do is go to the council in 6 months and say "right then, another £150 a month please, or your man's on his bike"!
Can someone tell me why there is this rental disparity if t is not simply exploiting a system where everyone fails to take responsibility for such a crucial issue as housing in this country? And no Teena, it is not like buying a bag of potatoes.
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Sign Up16:16 PM, 8th March 2012, About 13 years ago
Perhaps the disparity is because councils acknowledge that private business people are providing social housing stock with the risks of capital investment that requires, taking on the complex issues surrounding some tenants on benefits and the insecurity of their financial position and also, not to be disregarded and as the article states, the 'additional administration' which often falls upon the landlord.
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Sign Up16:35 PM, 8th March 2012, About 13 years ago
Landlords in the public or private sector risk their capital and though complex issues can surround some tenants my forlorn hope is that it is exactly these tenants that social housing provided by Councils should be providing for... I know,I know I live in a dreamworld but too often our society out-sources these problems and the result - additional expense, even though as Jonathan Clarke admits he can spend less money because LHA tenants are too grateful too kick up a fuss.
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Sign Up16:42 PM, 8th March 2012, About 13 years ago
Hi Paul
Thanks for your comments, until we know exactly what UC involves and not speculate we can only use what knowledge we have. LHA tenants can be and is very lucrative in certain areas. this is fact. I do appreciate its not for everyone but i think advising everyone to get out of LHA property is a bit drastic when no one has hard fast facts
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Sign Up16:49 PM, 8th March 2012, About 13 years ago
Hi Joshriza, firstly thanks you for the compliment about how young i look. Can you briefly explain why it "borders on the illegal" to run a property portfolio and start a property managment business ? im a little confused as to whcih law i have broken. please let me know so i can hand myself into the police right this instant. I think you might have my system of running a the propertie confused with councils leasing properties. The councils do not lease properties from us in any way shape or form. If you could explain yourself a little clearer i will try and answer
Mark Alexander - Founder of Property118
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Sign Up16:51 PM, 8th March 2012, About 13 years ago
Mr Beige said "
The article stated returns of up to 30% above market rate can be achieved and my comment is simply why?"
I don't target LHA tenants so I'm possibly not the best person to answer this question. However, logic tells me that the answer is based on capital values, rental values, demand, availability of property and location. Private tenants have more choice and will generally get first choice to live in an area which is convenient to their lifestyle, e.g. on the local bus route. An LHA tenant may not have that luxury. A similar property in a less convenient area for amenities will be less attractive to private tenants but that area may well fall into a band for LHA payments which are compared to the more attractive area, thus making yields better in the less attractive area due to capital values being lower. An identical house a mile down the road may be more desirable to a private tenant for a variety of reasons, in which case, capital values are also likely to be much higher but rents may not be and hence a differential in yield exists.
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Sign Up16:52 PM, 8th March 2012, About 13 years ago
It is expected very soon that the Private Rented Sector will be the main provider of 'Social' Housing. Councils know they have to work with private landlords if there is not to be a gaping hole in housing provision. However Government policies (in particular Universal Credits) seem still to be in denial about that fact.
I have no doubt Jonathan Clarke could also tell stories of extreme expense due to tenant abuse of his properties. I know that the respect in which he holds his tenants is such that he always speaks of the positives and does not dwell upon that negative minority.