Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Daniel Fallows
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Sign Up12:16 PM, 25th June 2013, About 12 years ago
@Mark
Great Minds lol
Mark Alexander - Founder of Property118
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Sign Up12:25 PM, 25th June 2013, About 12 years ago
@Daniel - I was just reading an article about how a charity had been fleeced with one of these products. When I got to the bottom of the article I noticed you had been quoted. Here's a link just in case you've not seen it or if other readers would find it interesting >>> http://www.civilsociety.co.uk/finance/news/content/15573/christian_charity_struggling_to_reclaim_compensation_for_missold_financial_product
simon Bruce
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Sign Up14:42 PM, 25th June 2013, About 12 years ago
Dear Daniel
If one is not able to get satisfactory redress under the FCA scheme, clearly the next stage is to issue proceedings in court.
Many of us were made aware of the changes to funding that were taking place under the Jackson Reforms and signed up to CFAs and ATE insurance prior to 31st March.
I am sure followers of this forum would be keen to know how the Jackson Reforms that took effect from 1st April have changed their litigation funding options going forward.
What options are you able to offer to claimants who missed the opportunity to sign up prior to 1st April?
Simon
Daniel Fallows
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Sign Up17:38 PM, 25th June 2013, About 12 years ago
@Simon
Where a claimant is unsuccessful under the Review process they may still be able to claim through the Banks internal complaints procedure of the Financial Ombudsman (FOS) prior to litigation. Litigation will always remain an option where the claim is not stature barred. The Jackson Reforms will have an impact on the costs that are recoverable under Conditional Fee Agreements (CFAs) and After The Event (ATE) insurance entered into post 1 April 2013. We are engaged by clients on a contingency basis, in effect ‘no win – no fee’ but in line with the Jackson Reforms our payment will arise from any recoveries from the Bank and will be payable by the client.
We are not a law firm and so will not manage litigation on behalf of our client but would refer them to a specialist law firm who will run any litigation at preferential rates. They will also be able to advise on the options available for CFAs, ATE and also damage based agreements (DBA’s) which hold that an agreed percentage of the damages will be payable by the claimant to the law firm. These are capped agreements and so provide security as the extent of any costs to be paid by the client.
Does that help you? any other questions?
GP
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Sign Up18:17 PM, 25th June 2013, About 12 years ago
Given that RBS was extreemly pushy onto its salesmen in the Natwest branches and given that Natwest run over 25% of all small business accounts in the country and are thus prime targets what are the tactics you have seen RBS employ.
Clearly they are going to do the Deny, delay destroy type tactics that have been exhibited in occasional public cases eg Liverpool football club seems to of been settled and in Scotland RBS bankers have been proved in court to of lied and deceived to the courts plus their lawyers.
Have you review the banking cases where RBS destroyed PLCs with administration together with K PMG? there is a pipeline of cases eg 2007 Torex, Liverpool Football club and many others?
What tactics will you use to counter that?
GP
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Sign Up18:19 PM, 25th June 2013, About 12 years ago
Prepared is forearmed and RBS have been determined to avoid court settlements by running the issues out of time or settling before.
Only then do they cough up and put the gagging orders on.
Im just checking that you have done your homework as the RBS squid via Natwest have vast tentacles extending far into Labours Scottish powerbase
Daniel Fallows
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Sign Up9:32 AM, 26th June 2013, About 12 years ago
How might taking an IRSA have affected you and your business?
The ways in which an IRSA might have negatively impacted upon your business and you personally are numerous and varied. Typically, an IRSA would result in being paid to the bank in excess of what it would have been were in not for the IRSA, as a consequence of the base rate falling. At the lower end, this resulted in less substantial profits for the business than would have been the case, were it not for the IRSA.
In March 2009, the recession resulted in interest rates being reduced to a historic low of 0.5%, where it is expected that they will remain for the foreseeable future. Collars and Base Rate Swaps meant that customers began to pay artificially high interest rates on business loans. Of course, any assets of a business, in terms of savings in a business account, for example, would only attract a nominal rate of interest.
The financial crisis had not been predicted by many and, when it hit, it resulted unforeseen problems for many businesses. Cash flow problems for customers meant that suppliers would often experience delays in receiving payment, or would not be paid at all, resulting in their own cash flow problems. In many cases, businesses could not service the artificially high interest rates due on their business loans. Failure to keep up with the loan repayments often resulted other costs such as:
1. Administrative charges – These were commonly applied to accounts which were in arrears;
2. Accountant’s fees – Some businesses were required by their bank to undergo an expensive review of their finances by the bank’s accountants, the cost of which would be charged to the business.
3. Legal fees – Where banks took legal action, its legal costs were applied to the customer’s account.
The reality for many small businesses was that the situation was unsustainable and they were forced under. Other businesses struggled on, but continued to suffer losses and/or substantial loss of profits as a result of the unfair agreement they had entered into with the bank, coupled with the economic climate.
The consequences for the individuals running small and medium sized businesses were often disastrous. Many ran up considerable personal debts in an attempt to fund their business. In some cases, people would stop paying for other items in an attempt to juggle their finances. For example, frequently people would not maintain the payments due under a finance agreement for a car or other vehicle, resulting in the vehicle being repossessed. For a sole trader, this would almost certainly be the final nail in the coffin. In extreme cases, people would find themselves unable to maintain their mortgage payments, resulting in their home being repossessed. Repossessed properties are commonly sold at auction, often for less than the market value. Coupled with the collapse in housing prices, this regularly resulted in mortgagors owing a shortfall on the mortgage.
any questions please ask away
Neil Patterson
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Sign Up9:54 AM, 26th June 2013, About 12 years ago
@Daniel
Please forgive my ignorance which is even more embarrassing as I started in Banking, but in my defense it was a long time before these types of products were available.
I have seen lots of horror stories in the press about how much people who didn't understand or were talked into these products have lost, but the press never fully explain how they work so up to this point I have only really guessed.
Would you be able to give an idea of how one of these loans (in particular swaps as caps and collars were available in the early 90s) would have worked and why businesses have lost out so badly. This would be much appreciated by me and I am sure many of our readers.
Daniel Fallows
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Sign Up10:12 AM, 26th June 2013, About 12 years ago
@GP
The behaviour of the Banks in recent years has been well documented and in many cases well below the standards expected of the profession. The FCA Review process came about as a result of the numerous breaches of conduct and acceptable practice by the Banks. The FCA review into the mis-selling of interest rate hedging products, such as swaps, caps and collars, places the Banks under a positive obligation to provide evidence and documentation and to actively compensate the affected persons. We are comfortable that continued political and regulatory pressure on the Banks will keep the process open to inspection.
We are actively engaging with the Banks and with the FCA to ensure that the Review remains open and transparent, for example confidentiality clauses which are so often part of negotiated claims under litigation are likely to not be allowed under the Review. Where relevant we also engage our clients in standstill agreements with the Banks to protect their statutory limitation period and therefore protect their rights to litigate should they not be happy with the Review process.
Is that any help?
Daniel Fallows
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Sign Up13:13 PM, 26th June 2013, About 12 years ago
@Neil
Interest rate hedging products, in the form of caps, floors, collars and swaps to name but a few, have been sold by Banks to a number of clients on the basis that they would provide certainty over the interest rate to be paid in respect of an underlying loan. In very simplistic terms they work as follows:
Swaps are where the Bank will swap the floating rate of interest the client pays under the loan with a separate fixed rate. They were sold to the client as a way of fixing the interest rate payable rather than being subject to the risk of a variable interest rate. A number of companies were moved over to fixed rates in the region of 5-6% and then when the market rates decreased to 0.5% the company was still paying interest at the higher fixed rate.
Caps and Floors have been sold, respectively, as maximum and minimum interest rates payable by the client. With a Cap, if the interest rate goes above the cap rate then the client will only pay interest at the agreed cap. The client can therefore benefit from reductions in interest and will not be punished by increasing rates above the cap rate. The client will pay a premium for this product. With a floor, if the interest rate goes below the floor rate then the client will pay interest at the floor rate. The client will therefore not benefit from reductions in interest rates below the floor and runs the risk of increasing interest rates. A Cap and floor together is called a Collar.
The reason a lot of people have been financially damaged by these products are that they are separate agreements to the loan itself. So if the loan is repaid early then interest under the interest rate hedging product is still payable for the term of the agreement. For example a client may have taken out a £5m loan with a £5m hedge, both for 10 years. If the loan was repaid after 6 years the client would still need to make interest payments for another 4 years. Banks have tied clients into agreements for periods longer than the loan period, as per above.
They have also charged interest on sums larger than the loan amount. If the above £5m loan was being repaid so after 3 years the loan itself was only £2m, the interest rate hedging product may still be at £5m. So the client is in fact paying interest on a £5m sum when the loan is now in fact £2m.
There are a number of complex issues as to why interest rate hedging products have been mis sold and a number of ways that they are financially affecting those who entered into them. I hope that the above goes some way to explain how complex these products can be and how wide ranging the impacts of these products has been.
does that help?