Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Reluctant Landlord
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Sign Up12:53 PM, 1st February 2021, About 4 years ago
I would suggest it only applies when they asked for the EICR in the first place. But that's me taking the common sense approach.
Seething Landlord
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Sign Up22:13 PM, 1st February 2021, About 4 years ago
I suggest that you look at the regulations, the explanatory memorandum and the guide for landlords, all of which are available on the government website.
If you obtain an eicr with codes c1 c2 or fi you are required to get the work completed within 28 days and send a copy of the report with confirmation that all the required work has been completed and that the safety standards are now met within 28 days of completion. This applies regardless of whether the local authority have requested a copy.
Fed Up Landlord
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Sign Up7:13 AM, 2nd February 2021, About 4 years ago
The problem being that when you do send evidence of remedial works to the LA they ask why you have sent it when they haven't asked for a copy in the first place.
Seething Landlord
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Sign Up10:32 AM, 2nd February 2021, About 4 years ago
Reply to the comment left by Gary Nock at 02/02/2021 - 07:13
In that event they need to be referred to the regulations. It is not open to them to decide whether or not the landlord should send them a copy of the report.
Prakash Tanna
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Sign Up12:53 PM, 2nd February 2021, About 4 years ago
My understanding is the unsatisfactory EICR would be reported to your LA Building Control and that is why you then have to notify them in writing with evidence that any remedial works have been carried out within the 28 days. Also for completeness and to avoid issues in the futures it's good practice to provide the evidence of compliance to the LA and keep a copy of that communication to which you are unlikely to receive a reply!
Gunga Din
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Sign Up10:52 AM, 3rd February 2021, About 4 years ago
"I suggest that you look at the regulations, the explanatory memorandum and the guide for landlords,"
I think my initial post makes it clear I've been there, and a few other information sources such as electrical trade bodies etc. There is much opinion and interpretation out there.
My LA switchboard suggested I contact Building Control. I asked them "out of curiosity" why they wanted the minor works certificate (for the remedials) and what did they would do with it. The first person didn't know, referred it up the ladder, and I got a call from the chief of Building Control the next day. It was news to him too, and he has forwarded it to Housing Services. I may give them a call later, after a respectable time for them to look up the regs and see what they're supposed to be doing.
Seething Landlord
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Sign Up12:02 PM, 3rd February 2021, About 4 years ago
Reply to the comment left by Gunga Din at 03/02/2021 - 10:52
As far as I can see, there is nothing in the Regulations to say why they want it or what they should do with it, but "ours not to reason why". Presumably somebody somewhere in the recesses of MCHLG knows the answer, which could simply be that the requirement was included as an additional incentive for landlords to get the work done under threat of financial penalties for non-compliance.
Have you considered the possibility that in the light of:
"1 (3) These Regulations apply in England only to—
(b) all existing specified tenancies from 1st April 2021."
no part of the Regulations, including provision of details of any report obtained or work done prior to 1st April 2021, applies to tenancies in existence prior to 1st June 2020?
I would not want to test this but it could provide a line of defence if the need arose.
Gunga Din
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Sign Up13:40 PM, 3rd February 2021, About 4 years ago
Thanks for the comment SL - it forces my non-legally trained mind into more mental gymnastics! To me your para. beginning "1(3) These..." and the next para. are contradictory, surely all tenancies regardless of when they started, have to be in compliance from April 1st?
The following is a more comprehensive Q & A (linked through the Landlords Guide).
http://www.electricalsafetyroundtable.co.uk/downloads/Electrical-Safety-Standards-in-the-Private-Rented-Sector-Regulation-ESR-Guidance.pdf
It adds the stipulation that when the notice of remedial works is sent to the LA, it must be accompanied by the original unsatisfactory EICR, which isn't stated in the legislation.
I'm taking the view that although I'm more than happy to get all my flats inspected and corrected, I might as well comply with the reporting rules to the letter.
I've had four C2 fails due to the cable holes in the top side of the consumer unit being big enough to allow foreign objects to drop in. Fair enough, but this will probably catch the majority of plastic CUs in the land. One was remedied with a plastic template glued to the top, notches cut out for the cables, all sealed by intumescent sealer (the latter helpfully suggested by the inspector). The other three CUs were ancient anyway, the type where pull-out CBs go into the original fuse slots, and I had these CUs replaced anyway.
Interesting that the legislation and the Guide for LLs doesn't actually use the phrase EICR, and just talks vaguely about "the report". I'm having a "discussion" with a contractor about whether an EIC (installation certificate for major works) will suffice. I don't think it does, based on research.
Next query - do the common areas in a three story terrace with three flats need a separate EICR (emergency lighting, stairwell lighting and smoke alarm system). Logically it should but I find no reference specifically, and could argue that its not a residential area covered by a tenancy. I'll get them done anyway though.
Old Mrs Landlord
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Sign Up15:28 PM, 3rd February 2021, About 4 years ago
Reply to the comment left by Seething Landlord at 03/02/2021 - 12:02
Regarding your first paragraph, the fact that properties cannot be let without a satisfactory EICR which must be forwarded to the LA would presumably also serve to bring to the notice of the local council any properties on their patch which they were unaware were being let. Some LAs seem to be always on the lookout for possible opportunities for more lucrative fees or fines.
Your second paragraph illustrates yet another badly-drafted piece of landlord legislation open to more than one interpretation. Of course the legal profession must be given a chance to rake in a bob or two!
Seething Landlord
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Sign Up23:34 PM, 3rd February 2021, About 4 years ago
Yes GD you are right, all tenancies must comply from 1st April 2021 and it specifically says that the first inspection and testing must be carried out by that date. The Regulations therefore purport to impose duties to be performed in relation to existing tenancies before the Regulations apply to them. I think it is pretty clear what they were intended to say, but they were published by the Minister without any proper scrutiny and in my view are full of uncertainty.
From the outset people have been relying on guidance issued by the trade associations and individual electricians who by and large have assumed and repeated ad nauseam that the Regulations mean what they believe was the intention, some of them having been involved in the drafting process. There are conflicts between the Regulations, the Explanatory Memorandum, the Guidance notes and the press releases, all issued by Government. It is a real muddle but in the final analysis only a Court can decide the true meaning of the various clauses and I will be surprised if a case ever gets that far. In the meantime I agree with you that the sensible approach is to comply with the spirit of the Regulations.
It reminds me of the fiasco surrounding deposit protection which had to be resolved by further legislation after the Superstrike case, and that all hinged on the proper interpretation of one clause in the Housing Act which most people thought they understood until the Court determined the correct meaning.
Re your comment "It adds the stipulation that when the notice of remedial works is sent to the LA, it must be accompanied by the original unsatisfactory EICR, which isn't stated in the legislation." - the requirement is in fact at para 3 (5) (c) of the Regulations (read the whole of 3 for context):
"(c) supply that written confirmation, together with a copy of the report under sub-paragraph (3)(a) which required the further investigative or remedial work to the local housing authority within 28 days of completion of the further investigative or remedial work."
As far as the term EICR is concerned I suspect that it might be the only form of report approved in the Wiring Regulations and to get to the true meaning of "the report" you might find it helpful to look at the definitions of "qualified persons" and "electrical safety standards" in clause 2 of the Regulations. Whatever, it is the recognised industry standard for reporting.
Your final query was raised by me fairly recently - see https://www.property118.com/eicrs-communal-areas/
where I outlined an argument suggesting that an EICR for the common parts might be required. Nobody seemed to want to engage with the detail and the discussion petered out soon after it started. Make of it what you will, but I came to the same conclusion as you - best to be on the safe side. Ah, having just looked at it again I see that you have already added a comment on that thread - I'm afraid that I have no further thoughts on the matter but am more than happy to listen and respond to argument based on any points regarding the legal interpretation, particularly any flaws in my reasoning.