Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Happy housing
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Sign Up10:50 AM, 13th January 2024, About 10 months ago
Reply to the comment left by Jessie Jones at 13/01/2024 - 10:44
I had the same my tenant stopped paying rent, in arrears had to claim directly, and council said they will pay off their arrears if I keep them in the property.
Adam Smith
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Sign Up11:09 AM, 13th January 2024, About 10 months ago
Surely if a council encourages a tenant to defy a court judgement or break a civil contract that council could be held accountable. This could be tested in the courts; it would be expensive and therefore unreasonable to expect one landlord to bear the cost, but if landlords collectively finance such a case it would benefit us all and compel councils to behave responsibly . . . perhaps something Property118 could co-ordinate.
Jessie Jones
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Sign Up11:13 AM, 13th January 2024, About 10 months ago
Reply to the comment left by CAS at 13/01/2024 - 11:09
Councils are not afraid to spend millions and millions of tax payers money fighting legal claims. Also, your primary witness would be the tenant who was being made homeless. If I was them I would not be giving evidence against a council who you were hoping would find you another home !
Slooky
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Sign Up11:19 AM, 13th January 2024, About 10 months ago
Reply to the comment left by Jessie Jones at 13/01/2024 - 11:13
Very true. Also I don't believe the council put it in writing. They verbally say it to the tenant
Accommodation Provider
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Sign Up12:16 PM, 13th January 2024, About 10 months ago
I have an HMO in London. Had a foreign guy, Latin American with Spanish passport rent a room - foreigners are usually great tenants by the way. Suddenly -- there was a girl living in the room with him, and suddenly there was a baby. As HMO licence rules forbid children under 18 - I asked him to find somewhere else. He went to the council who told him to stay and not pay rent until he was evicted. I complained to the council and sent them a copy of the Brandon Lewis letter that councils should not do that. The council said you are a parasite landlord, we don't care. I am a good hardworking landlord of decades so was very surprised and offended. Telling them I was a lawyer politely did not help at all. With the baby screaming day and night - more and more tenants left. The couple with the baby were bathing the baby in the communal living room loudly, enjoying themselves and playing loud latin american music, being overjoyed with the baby. They were very happy that other tenants left as they took more and more space in the 7 bed HMO, regarding it as their house entirely, and threatened me repeatedly when I pointed out communal spaces are not only for them and to stop antisocial behaviour. My losses became greater and greater, whilst the expensive eviction procedure I started went very slow - as I did not know the name of the baby or its date of birth, and found out later that people were concerned to evict as there was a baby involved and they thought it wise to apply the highest standards - thank god I had all possible certificates etc in place. Huge nightmare. In the end they got a council house. Council officers were appalling throughout - making very clear "you are a rich landlord, we do not care about your profits or losses" and threatening with each letter 6 months of jail and £ 30,000 fines. Incredibly stressful. I could not sell the property with these problems as the tenants used threats and physical force and intimidation "don't come near our baby !!!" to keep estate agents out. If I did not have earnings from my day job, I would have not survived. And then covid happens - and tenants all stop paying rent because "they saw on tv that landlords were getting a mortgage holiday" - thanks wrongly communicating government. Being a landlord is giving the rent you earn to banks, and the rest to the government - so they can pay council people to harrass you on a non stop basis. Oh and they from one day to the next take your interest deductibility away so you pay tax on your turnover rather than your net profit - George Osborne "I so create a level playing field with homeowners" - completely wrong logic - any business must be able to deduct their costs - landlords are not homeowners but run a business. Or should we forbid pubs to deduct the cost of the beer they sell too ? And now after that and covid with non paying tenants and courts instructed by government to always side with tenants on that taking years upon years, rents are finally going up - but wait - they're not as it's just inflation - but no, let's write with big eye catching headlines landlords are extortionists. The government needs to realize no big company is magically going to provide housing as they will need to price all these nightmares in - so they need small landlords, and 96% of all landlords are small having only one or two properties. Government, you have already stolen to the maximum and got your pound of flesh and have turned landlords into stressed out, emaciated bled out zombie slaves cleaning and maintaining for you - s21 is the straw that will break the camels back, on top of truss tripling mortgage payments. Is any landlord going to say anything to journalists or the NRLA - no, of course not - because if tenants realize how weak landlords stand and that they have the council to help them to defraud law abiding, tax paying landlords - then landlords are toast even more. THIS IS BIGGER THAN THE POST OFFICE SCANDAL AND ITS THE CENTRAL GOVERNMENT DOING THIS TO US LANDLORDS. No politician will touch it - as landlords for any party are an easy scapegoat and you won't lose votes bashing them and vilifying them. Any lawfirm interested in a class action please ??
Accommodation Provider
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Sign Up12:24 PM, 13th January 2024, About 10 months ago
What is it with these paralysed politicians - just build more houses !!! Whoever is in charge - you must build more houses and you can just relax idiotic planning - oh hey, that's ruled by councils that don't need to listen to central government. Hhmmm there is a pattern here isn't there. And then you have all these councils getting literally billions of cheap government loans and they then invest in commercial real estate to make money - until they find out it's not risk free. But .... they never lose their job or are held liable or will go to jail for corruption for that - so let taxpaying landlords pay for their mistakes. And let's invite a million people a year to live here and pay for their housing too, we've done that for decades and everything is fine, right ?
Londonlad
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Sign Up16:59 PM, 13th January 2024, About 10 months ago
Yep had it happen twice now from Newham despite my fully informing them. That's why I will never have a tenant anywhere near being benefit reliant. And yes very easy to tell if a tenant has been evicted, just ask previous landlord. Thankfully this year will be my best ever due to rent increases and demand meaning we only pick the very best tenants. It's also meant I can afford to upgrade properties when I do get voids, so better insulation and even better tenants. May more landlords please leave the market.
Happy housing
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Sign Up18:19 PM, 13th January 2024, About 10 months ago
Reply to the comment left by Londonlad at 13/01/2024 - 16:59
Yes same situation. Council tenant arrears lods of work to do left it in a state. Sick of chasing people after they have left for rent arrears. I Don't see why it's OK for a tenant to be in arrears and run off. If a council tenant is in arrears after leaving LLs property this should be taken out there benefit payments until the debt is cleared. It is stealing is in not?
AJR
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Sign Up13:42 PM, 17th January 2024, About 10 months ago
Reply to the comment left by CAS at 13/01/2024 - 11:09
Agreed. The NRLA should have legally challenged this practice years ago but didn’t . Now albeit late, they appear to be taking a renewed interest.
Perhaps finally, they will actually stand up on this issue.
Caley McKernan
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Sign Up10:30 AM, 2nd February 2024, About 9 months ago
It costs on average £52,000 to have an average family in temporary accommodation. The problem is systemic . So, blaming the council for this advice is the same as the council blaming you for evicitng your tenants. If, there is no suitable accommodation for the client to go to when the notice expires. Please tell the council what they are to do. If, councils are spending 50p in the pound for temporary accommodation. It makes sense for them to remain in the property to the last minute, to the council.
Ware-housing families into hotels is having a detrimental effect to the children's development.
I am happy that the industry wants to speak about this advice. But, strategically think the reason the council would give that advice. And meet in the middle.