Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Reluctant Landlord
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Sign Up17:46 PM, 8th January 2024, About 10 months ago
Reply to the comment left by Blodwyn at 08/01/2024 - 17:06
so how can a landlord prove that the tenant has lied? What evidence would be deemed acceptable to prove this? Would you pick it up under S8 Ground 12 and 17?
Of course you would go for the mandatory grounds first but no harm listing these too - give the judge a good insight into the tenant...
Reluctant Landlord
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Sign Up18:13 PM, 8th January 2024, About 10 months ago
I realise its going off the OP slightly but interesting none the less as I think it does piggy back the OP.
Ground 17 in S8 says The tenant is the person, or one of the persons, to whom the tenancy was granted and the landlord was induced to grant the tenancy by a false statement made knowingly or recklessly by—
(a)
the tenant, or
(b)
a person acting at the tenant’s instigation.
So you could use this clause (and 2 weeks notice) if you can show T provided false information which in this case a contact being offered.
How can I prove misrepresentation?
To bring a misrepresentation claim to a civil court, you, as the Claimant, must prove on the balance of probabilities that:
A false statement of fact or law was made
That statement induced you to enter into the contract
Because of the misrepresentation, you suffered a loss
Evidence of dishonesty or negligence will need to be provided. This could be in the form of documents, witness statements, and/or expert evidence.
As contact law is a civil matter then I presume if you can provide evidence to prove the same balance of probabilities as above, then you can use this ground?
----------------
Fraudulent misrepresentation
Where the party making the statement knows or believes it is untrue or has a reckless disregard for its truth. The Claimant does not need to establish a motive for the dishonesty. However, they must provide evidence that Defendant did not honestly believe what they were saying was true. Fraudulent misrepresentation stems from the tort of deceit.
The Courts have determined that the following four points are needed to establish deception:
The Defendant makes a false representation to the Claimant
The Defendant knows that the representation is false; alternatively, they are reckless about whether it is true or false
The Defendant intends that the Claimant should act in reliance on it
The Claimant acts in reliance on the representation and, consequently, suffers loss .
If the claimant can prove this in a civil court then it is possible to refer to The Fraud Act 2006 created the offence of false representation. Under the Act, a representation is false if it is made dishonestly to make a gain for themselves or another or cause loss or expose another to the risk of loss. If convicted of fraud by false representation, under criminal law, the Defendant can be liable for a maximum sentence of up to ten years, an unlimited fine, or both.
Can misrepresentation void a contract?
A misrepresentation makes a contract voidable by the Claimant. You can rescind the agreement and return to your position before signing the contract or accepting the deal. This is different from a void contract; in this scenario, the contract cannot be taken as it was invalid from its inception and, therefore, never existed in the first place.
Slooky
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Sign Up18:53 PM, 8th January 2024, About 10 months ago
A relative of mine has a house with a tenant who refuses to leave his property. Repossession has been avoided because a family.member paid off the balance on the mortgage but the house still needs to be sold. The council told the tenant she had to stay until the bailiffs came. I spoke to the council with a letter of proof from the mortgage company saying the house would be re-possessed and the council said it wasn't their problem and the landlords circumstances was of no interest to them. For reasons I don't want to discuss my relative can not serve a valid 21 (the council is aware) so we had no choice but to raise the rent to market value which the tenant (single mother, working and on benefits) can not afford. This has been a year coming so it's not an action taken lightly. I did read on Shelters website that when a tenant has a rent increase that she can not afford the council should help and give a housing plan. We are hoping that they won't force us to serve a section 8 when she goes into arrears but I get the feeling they will. I did recently pose a question (twice) about letting agents and discrimination but it doesn't appear to have been published. The tenant has found out that letting agents (who blame the reference company) will not let to this tenant unless she gets a guarantor because she is on benefits. They have also told her, they will not let her a 1 bed flat because she has a young child. They have said she could rent somewhere for £650pcm without a guarantor but this is impossible in our area. At most you would get a tiny studio flat for that price. When I submitted my post I asked if this was discrimination but as far as I'm aware it has not been posted.
Reluctant Landlord
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Sign Up9:15 AM, 9th January 2024, About 10 months ago
Reply to the comment left by Slooky at 08/01/2024 - 18:53
Fist off - don't bother contacting with the council whatsoever. They are not interested in you and even less with the tenant. They may only be interested in helping her as a 'duty' to help but only once the tenant goes to them with an eviction notice seeking help. Inevitably they will tell her to wait for the bailiffs.
Sounds like you need to serve a S8. Has the owner ever lived in the property? If so you maybe able to use Ground 1.
You could also wait until she goes into arrears then you could use Ground 8 but she has to be in arrears over two months at the time of the notice. These two are mandatory grounds.
You could issue a S8 using instead (or as well as) discretionary grounds 10 and 11.
Have you considered Ground 9? You need to weight up if you can find somewhere to her to move to (and financially assist) against the delay in getting her out and any financial implication this might have?
Ground 12, 13?
Other option is if you have to sell then put it up for sale now with her in it. Another LL may be willing to purchase as an investment with tenant in situ. You don't need to give her formal notice for this. In fact you don't need to tell her at all unless you want the property available to view.
Id weight up all the pros and cons of each option with an understanding of cost and time each one may take and make a decision from here.
The agent always blames everyone else. At the end of the day yes many agents tell tenants they will need a guarantor, but you cant turn back time and your family member offered her a tenancy on the back of her application and if they didn't request a guarantor then well that's the way it is. (These days yes LL's often ask for a guarnator if the person on on benefits)
The agent could well be trying to put the tenant off from looking for anything else. Are they getting a management fee for looking after your relatives property? They only gain the longer the tenants stays put the house!
It is not your concern if and what the tenant can afford or not. You need to get her out so focus on that and nothing else. Good Luck.
Reluctant Landlord
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Sign Up9:22 AM, 9th January 2024, About 10 months ago
Reply to the comment left by Slooky at 08/01/2024 - 18:53
not sure what you mean by discrimination, but if you mean in terms of the tenant not being offered a flat - then possibly...BUT not your issue! That's for her to worry about. You focus on getting her out as best you can.
I forgot you can always offer her a incentive to leave. Would she surrender the tenancy and perhaps move back with family? She can apply for council assistance? WE know that would be seen as making herself voluntarily homeless but she might not realise this and be tempted by a pay off and if she is in ret arrears at this point the promise that you also write this off (you can remind her if she is evicted by S8 rent arrears grounds then the council see this as making herself voluntarily homeless)
Slooky
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Sign Up11:18 AM, 9th January 2024, About 10 months ago
Reply to the comment left by Reluctant Landlord at 09/01/2024 - 09:15
Thanks for the response. As this has been ongoing for a year for one reason and another. We have looked at all those options. My understanding is ground 1 can only be used if it is mentioned in the contract that the landlord may need his home back (yes he did used to live there). There is no mention of that in the contract. If I remember correctly it's a housing Act clause and we did check and it's not in the contract. The house is not let by an Agent. My relative did not have an issue with renting to someone on benefits and she has been in the house with no problem for 10 years approx. But my relative has hit hard times and needs to sell. We now need to wait for the next rent payment date (which is the new rent) to see what happens. My relative has already had an organisation ring him on her behalf to try and negotiate the rent increase down but rightly so he refused.
Blodwyn
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Sign Up16:12 PM, 9th January 2024, About 10 months ago
There are such an abundance of comments about the difficulties that BOTH LLs and Ts in their respective stations have to sort out. It confirms what a now retired Judge commented to me many years ago (we were in the pub and he knew I knew nowt about property law, mine is different thank the Lord!) that property law and tenancy regulations were a ghastly mess, so why not start all over again? Please not a kick the can Commission but perhaps the Law Commission, a group of very learned thoughtful thinkers who do an immense amount of largely unseen good to solve what is unsolveable whilst we have the idiots of both sides running Parliament? I don't know how you can involve them but Cotswold Barristers will know better than any of us?
They seem very much clued up whenever a question is asked. As also do Tanfield Chambers in an occasional Times Column about various matters - such as was it Japanese Knotweed perhaps a year ago?
Heather G.
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Sign Up18:31 PM, 9th January 2024, About 10 months ago
I have emailed NRLA via their site. Tenant asked us for S21 which we issued on 10th November, expires next week. The council emailed her 12th Dec to say she has a phone interview with the Homelessness Prevention team tomorrow 10th January, less than a week before her AST & S21 expire.
Their email to her reads:
"You should not leave your accommodation without speaking to us first.
If you are renting in the private sector or are an owner-occupier, you are likely to have a legal right to remain in your accommodation. This means you can stay in your accommodation until evicted by the courts. If you do not follow this advice and you become homeless, this could mean the council will have a limited duty towards you.
Please be aware the council does not have to provide you with social housing. If possible, we will help you to stay in your current home or we will assist you to find alternative accommodation, which is likely be in the private rented sector."
I have emailed a contact at the council asking them to help her (and emailed again today) but no one has contacted me as per the Code of Conduct.
Happy housing
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Sign Up7:16 AM, 13th January 2024, About 10 months ago
So what by if the tenant is in arrears and baliffs come for eviction?
Jessie Jones
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Sign Up10:44 AM, 13th January 2024, About 10 months ago
The policy of telling tenants to remain where they are until the arrival of the bailiffs, is only relevant to tenants who the council will have a duty to help with homelessness. That is, the vulnerable and people with children. This policy is not likely to affect landlords who need to repossess a property from tenants who can easily afford to find alternative accommodation.
When letting out a property, it is not legal to discriminate against those who are on benefits, or are themselves vulnerable or have children.
But given that councils have policies in place that make life more expensive and risky to house vulnerable people, why would any landlord take on this risk? Landlords have a huge choice of who to rent a property to nowadays, with reports of queues of up to 25 applicants to view each private rented property.
Councils advising tenants to remain where they are until the arrival of the bailiffs is another policy that causes discrimination against vulnerable people. Including children.