Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up13:09 PM, 25th December 2012, About 12 years ago
In addition to the above 33 councils have adopted Article 4, some boroughwide, which prevents investors to set up any new HMO's.
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Sign Up17:50 PM, 25th December 2012, About 12 years ago
Some Lenders and also some Buy-to-let Insurers won't let you rent to persons claiming benefit, be sure to check all the small print of your mortgages and your insurance policies otherwise you could come unstuck.
I lost faith in the benefit system years ago when renting to benefit claimants.
Where will all these people find accomodation?
It's a disgrace, but I won't be picking up the pieces thank you !!
- That may sound very un-christmas-like, but I 've been bitten before by the tenants redirecting the rent back to themselves without telling me, and not again thank you!!
That only touches the tip of the iceberg of what is hidden beneath the surface of taking on "less than perfect" tenants - a bag of worms, I would say.
It is not surprising we, landlords, are steering clear of as much trouble as we possibly can.
PS. Mark is a fab guy, I've spoken to him once, dealt with a company he runs/ran, got some of my lending through it! - cheers Mark for all the hard work you put in !
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Sign Up4:58 AM, 26th December 2012, About 12 years ago
Very neatly stated Mark; encapsulates what I have been stating for months.
The answer though is staring us in the face.
Allow direct payment of rent with no clawback allowed unless the DWP and council can prove in court beyond reasonable doubt that the LL was conspiring jointly with the tenant to defraud the DWP or Council.
Instant removal by the police once 1 month an 1 day in rent arrears, if the LL so desires it.
Everything else can remain the same.
Just these 2 things will instantly restore balance to the whole system and you will then have LL willing to let to DSS as they now have the 2 items mentioned above able to be enforced.
Of course we know that these 2 most important factors will NEVER be addressed by the poiwers that be and as you mention DSS tenants will find it increasingly difficult to source rental property in the PRS
It's the old story of a bad minority spoiling it for the vast majority.
Most DSS tenants are good tenants.
The experience of LL with bad DSS tenants has been enough to put them off taking them as tenants because of the issues of rent receipt and then eviction problems.
It is as plain as the nose on one's face what needs to happen.
Why do the authorities continue to ignore these 2 major issue which everyone in the industry know about but seemingly the govt is not aware of amongst also the housing charities, who all seem oblivious as to what is going on.
It would also be help if the govt could take BTL mortgage lenders to task, to lift the restrictions they have on LL letting to DSS tenant.
If govt managed succesfully to resolve these problems i believe it would have a massive transformative effect on the whole letting industry.
It would encourage new entrants into the industry and would open up far more supply to ALL types of tenants
WILL IT HAPPEN!!!?????
NO, NO, NO,NO,NO,NO, think you get the message!!!!!?? ALL
Neil Robb
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Sign Up14:23 PM, 26th December 2012, About 12 years ago
Hi I had two bad tenants over the years. One a business owner the other DSS. Nearly all my tennants are DSS either I have been very lucky, so far alot of my tennants get paid direct them send it to me.
When I go to my properties I am very impressed at the way they have been looking after my properties often making improvments.
I look at the market rent, reduce the amount I charge sounds mad but works out a lot cheaper than voids. I try and get repairs done quickly result happy tennants that don't want to move win win for all.
If my tennant has a problem I listen and understand we can all be short of money normally with in th week we are all square.
I really like Paul Barretts idea if only the authorities would do it.
Merry Xmas to all and to Mark for his site I learn a lot on here.
Anthony Endsor
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Sign Up23:12 PM, 28th December 2012, About 12 years ago
I have fallen foul to this also, just recently. I took on a housing benefit tenant in May last year. I have not had any payment whatsoever for this property to date. The property needed some work doing at the beginning so rather than take a deposit I let the tenant's father do the work that needed doing. Since then, I have tried to pursue the rent over the months, and just had all sorts of excuses about problems claiming housing benefit etc. My response to each of them was 'I don't care what problems you may be having, the fact is the rent is owed to me and I don't care how it is paid as long as it is'. Sadly however it just doesn't work. The section 8 route is a no go as how can you prove the rent hasn't been paid? So it seems my only option is to issue a section 21 at the end of the tenancy in May. Great! 12 months without rent, and to add insult to injury the front door has since been kicked in, apparently by her ex-boyfriend. So come May, I'll have to apply to the courts to get her out, and then wait until I can get bailiffs involved as I doubt she will leave quietly. That's the reason we don't let to housing benefit tenants. I've learnt the lesson the hard way.
Mark Alexander - Founder of Property118
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Sign Up0:01 AM, 29th December 2012, About 12 years ago
I agree that we will not see a reversal and that Direct Payments are a thing of the past. However, I do think a change in the law is required to encourage investment into the provision of housing for benefits claimants, particularly under 35 year old singles. With the immense pressure that Charities can bring to bear this just MIGHT be achievable.
Mark Alexander - Founder of Property118
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Sign Up1:06 AM, 29th December 2012, About 12 years ago
Sorry to hear this all too familiar story Anthony. Presumably there was no financially stable person acting as guarantor for this tenancy? This is a classic case for why it needs to be a crime for people to misappropriate housing benefits. It's no wonder that 98.5% of landlords are now say no more!
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Sign Up11:50 AM, 29th December 2012, About 12 years ago
living in the real world can be very difficult for some charities, governments and council housing departments.
we may have to resort to RENT BOOKS. upon every payment made, both the LL and tenant sign the book. no signature no evidence of payment.. but the book must be from the start of the tenancy and every tenant must have one. landlord keeps the books.
Mark Alexander - Founder of Property118
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Sign Up12:00 PM, 29th December 2012, About 12 years ago
I watched Will Smith's film "The Pursuit of Happyness" again over Christmas. Now that's how things should be. Give people an incentive to get off their backsides.
I've just got back from a friends wedding in the Cotswolds. Amazing hotel and service but not one of the accents of the staff was English. Why are these people working whilst English people are not? Are they really so much better at Customer service or is it that they have an INCENTIVE to work?
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Sign Up8:24 AM, 30th December 2012, About 12 years ago
it's called " work ethic "
the belief that the world is your slave and you are it's master. might have been the case 200 years ago but ....times have changed.
so now we have a delusional minority that believes they have no need to work as they do not have to work.