Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up17:58 PM, 24th May 2012, About 13 years ago
Some of these are excessive, some are fair game. For example - reassigning a tenancy. Have you ever tried to get a reassignment done on a 10 bed student let? You need to get all tenants (incoming and outgoing) at the same time to sign a deed of assignmnent.
One genuine problem is agents are ultra competive on their management rates bu a dominant position allows a few to ramp up the tenant charges. The only time I can see a tenant sign Ho fee costing 400 is if the rent is £40k a week.
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Sign Up18:44 PM, 24th May 2012, About 13 years ago
Is this about '
extortionate and unjustified upfront fees' to tenants, or any fees at all to tenants? Is Shelter saying that any agent charging a fee to a tenant is ripping them off?
Mark Alexander - Founder of Property118
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Sign Up19:37 PM, 24th May 2012, About 13 years ago
Hi Jan
I stand to be corrected but I believe a law exists in Scotland, but which has been ignored for years, which makes it illegal for Letting Agents to charge fees to tenants. The Scots are really clamping down and are also in the process of introducing compulsory custodial Deposit Protection. It's going to be a blood bath!
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Sign Up19:26 PM, 25th May 2012, About 13 years ago
Glad we're in England then!
Ben Reeve-Lewis
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Sign Up9:16 AM, 26th May 2012, About 13 years ago
And the Welsh this week announced proposals to licence and regulate landlords, which is interesting. Its as if the ghost of Rugg is still hanging around, despite English parliament saying they will not regulate.
You have to ask why. Is Shelter's campaign and the thinking that is out there in society having an effect? Are common and repeated stories of letting agents going bust getting into wider consciousness? Are programmes like Channel 4s Rogue Landlords supporting a groundswell?
I appeared in the Channel 4 follow up, I acted as researcher for their last one on property conditions and since then I have been appproached by no less than 3 other TV production companies looking to do programmes and series on housing, a pilot for one I filmed 2 weeks ago and am meeting Panorama next week about a housing edition.
Why are so many TV companies wanting to do stuff on housing?
All this seems to me to suggest that the public's attention is turning to our world, it's ceasing to be a little corner of life and actually moving centre stage, rather than Cameron simply stating it is.
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Sign Up17:59 PM, 26th May 2012, About 13 years ago
Housing should always have been centre stage.
What are councils going to do when hunbdreds of thousands of Greeks and Spanish present themselves in the UK as homeless.
Pity anyone on a council waiting list.
These EU migrants will take precedence as they will be deemed to ne in greater housing need.
If you think housing is in dire straits now, just wait til the Greeks start coming.
And they won't be bearing any gifts!!, they will expect the full range of the wonderful world of UK benefits which will be paid out by the DWP and councils.
Uk taxes will have to go up to pay for all the EU migrants and the benefits they will be given.
It is about time that the free movement of labour in the EU was stopped.
We are full up and cannot afford anymore
Plus they are not needed.
EU migrants should be turned back at the UK border.
We don't want them or need them.
We have millions of UK nationals underemployed and unemployed not to need any low skilled EU migration.
Will any of this happen.
NO
Prepare for conditions to worsen even more in the social housing sector and property available for UK national LHA claimants.
Ben Reeve-Lewis
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Sign Up19:46 PM, 26th May 2012, About 13 years ago
I know. I have been listening to radio 4 today and heard how the government is setting plans to deal with the fallout of the Eurozone crisis if people from the EEA, who have a right to housing services, fetch up on our shores, fleeing the fallout of their own country's fiscal system.
We do indeed live in interesting times.
This week I read of well-heeled French people fleeing a socialist government and also Greeks abandoning a sinking ship.
Think Jugaad though Paul. Instead of focussing on the problem hjow can we make it work?
Mark Alexander - Founder of Property118
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Sign Up21:00 PM, 26th May 2012, About 13 years ago
A pessamist sees the difficulty in every opportunity whereas an optimist sees the opportunity in every difficulty.
Ben Reeve-Lewis
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Sign Up21:13 PM, 26th May 2012, About 13 years ago
Yes. Do you know that the Chinese use the same written character for crisis and opportunity?
I keep banging on about this Mark but we need to always look at what can be done, not the obsatcles. Working that way you can get some fantastic and radical ideas. In that sense we should be celebrating these developments.
Look at Trevor Ballis and his wind up radio. the more restrictions we get dumped with the more creative we get. It is human nature.
It is also human nature to gripe. We have a choice
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Sign Up0:13 AM, 27th May 2012, About 13 years ago
I just can't see the juugard principle working. for housing.
It would have been thought of by now.
Having a massive influx of EU migrants is hardly going to be the catalyst for imaginiative ideas.
The ONLY solution is to stop giving QE money to the banks and embark on a mass housebuilding programme to equal the 60's.
Give the money to the housbuilders to build but at cost only.
No profits to the builders, just BUILD.
There needs to be assurances that this social accommodation will NOT be given it imigrants , EU or otherwise.
UK nationals should have precedence in social housing.
I am afraid the only way we can ensure govt social housing goes only to UK nationals is to imposed border controls on all immigrannts.
We do not need anymore from anywhere unless they are highly skilled.
We have enough idiot unemployed to fill all the low wage jobs.
Housing infrastructure is the best way of injecting demand into the UK economy.
Only govt money ansd pressure will force the issue.
New towns need to be created and expansion of others needs to occur.
I think there is something like 10 million of pent up demand for social housing.
Just imagine demand for 10000 sofas and cookers.
Trouble is most of the household goods will come from China.
I think only Agas are made in the UK now.
None of this will occur and as a consequence the national debt and defecit will continue to increase massively with the burden being imposed on the hard pressed tax payer.
Those on benefit will continue to coin it in without having to bother working.
What a sad state of affairs the UK is in.