Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up4:01 AM, 17th March 2012, About 13 years ago
With all the hassle involved as you have detailed abov is it any wonder why more and more LL are withdrawing from this market.
There are sufficient private tenants out there that pay more than LHA, which will be reduced when UC comes in.
I say good luck to any LL that wishes to get involved in the LHA/UC market.
You won't be facing ant competition from me!!?
Mark Alexander - Founder of Property118
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Sign Up11:58 AM, 17th March 2012, About 13 years ago
Paul, some would consider getting up every morning to go to work to be hassle Paul, but they do it to have more money. Investing into property for letting to LHA tenants is no different. JP does well out of it, so does Jonathan Clarke who regularly comments here and also Robin Pilley who we featured a while ago. Many investors choose the LHA market because they get better returns. It's not what I've done but sometimes I do question whether I made all the right choices when I decided to avoid that market. The more I read the more I learn that I could get far higher returns and even if I chose to employ one of those guys to manage all the hassle for me, my returns would still be higher than I get in the upper end of the market. The only difference would be that it perhaps not as vogue to have LHA tenants?
John Paul is based up North so if I lived up there, he's who I would be doing business with. LHA isn't confined to the North though, Robin is in Haverhill near to Cambridge and Jonathan is in Milton Keynes.
There will be lots of people who read your posts and wonder why YOU do what YOU do based on the hassle YOU deal with too.
Why be so no negative towards JP's posts just because he shares a different business model to you? Surely the guy needs to be congratulated for sharing his top tips, just as you congratulate Mary Latham for the doing the very same thing?
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Sign Up17:23 PM, 17th March 2012, About 13 years ago
Hi Paul
It's only a hassle if you don't know what your doing or not aware of the regs.
In my area private rents are not higher than LHA, simple fact so your comment is wrong. Some areas private rents are higher, some they are not, I'm in an area where private rents are lower than LHA
Do you know something about UC that we don't know, do you know how much lower it is or how much hassle it will be. I read everything their is about LHA and everything there is out there and how it will effect me and my landlords and I don't know the answer, so can you please point me to the article you have read that states this, as you seem to know based on your comments the future of UC/LHA
Maybe the fact you know very little of LHA clouds your judgement, your more than welcome to pop in to our offices if your ever passing and i can show you what a successful, profitable and yet rewarding business housing LHA tenants can be.
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Sign Up4:00 AM, 18th March 2012, About 13 years ago
Sorry if I came across as negative about LHA.
At the end of the day any proposition has to be based on risk/reward.
Clearly in some parts of the country LHA may be a better proposition than PRS.
I think it is very much a question of assessing the local market you are in and determining which section you prefer.
In my area the PRS pays more than LHA.
Obviously in other areas LHA bizarrely pays more than the PRS.
Consequently if I was in those areas I would probably rent to LHA.
I think therefore it is down to individual choice.
So all power to those that want to take LHA claimants on.
I would add though that I have had enough experience of LHA claimants to endeavour to avoid them at all costs.
I take as I find.
If that has clouded my view then so be it.
That means there is more opportunity for other LL who wish to take my LHA market share!!?
Mark Alexander - Founder of Property118
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Sign Up9:09 AM, 18th March 2012, About 13 years ago
My area is the same, good employment. Norwich is the financial services capital of East Anglia so plenty of white colar workers and we are also coastal so plenty of retirees too.
I beleive there are opportunities in LHA markets and for anybody with a decent lump to considering property it investment thee LHA market should not be ruled out. That's why I am so happy to run this piece. It's not what I do but I am learning from it and so are thousands of others.
Jonathan Clarke
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Sign Up21:24 PM, 18th March 2012, About 13 years ago
Thanks JP - All good stuff as usual. Paul B makes sweeping statements about a business model he clearly does not understand. He also makes inaccurate assumptions about UC which he presents as facts. This is misleading to 118 readers as the government themselves have yet to decide on the final structure of UC so Joe public is still in the dark. Paul B simply does not know.
.I advise budding investors on LHA. . Some get it straight away, some get it after you`ve spent some time explaining the set up and overcoming their perhaps natural apprehension. Some like Paul B just seem to have an inbuilt aversion to it and it will never be the model for them. .If they get LHA I`m happy for them and send them away with a smile on their face but if they don`t I`m still happy as its less competition for me! I fully accept also that some get it but chose for a variety of perfectly valid reasons not to use it as their model. Thats fine we are all different. . I`m fortunate to live in an area ( Milton Keynes) where the LHA rates (providing you buy in the right area) surpass the private rents in the same area by maybe say 100 pcm. So 20 houses would mean an extra 24K per year in your pocket. If you thought LHA was too much hassle you could pay an agent like JP in your area that 24K to manage it expertly for you so your time is all freed up. OR if where you live the figures are not weighted so much in LHA favour then you could simply invest in an area like where JP operates and get his agency to manage them for you in effect for free as well. So you win either way with LHA. I self manage my own in MK by choice and also manage some for investors who benefit from in effect free management from me because of that income differential.
Mark Alexander - Founder of Property118
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Sign Up21:52 PM, 18th March 2012, About 13 years ago
Well said Jonathan 🙂
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Sign Up5:58 AM, 19th March 2012, About 13 years ago
No I do not make sweeping statements about UC; essentially my comments are so much conjecture based on what other parties have indicated.
I know so little about UC that I intend to avoid anyone who may have to be on it.
I will wait to see how LL who have to deal with these claimants manage the circumstances before I would countenance taking on a UC claimant.
I am afraid I more than understand the LHA business model.
In the areas I have properties the PRS pays more.
That is a matter of FACT.
If LHA paid more I would take on LHA claimants.
There is no complex business model needed.
It is a quite simple, you rent to people who will pay the most for your property type in it's location.
I deliberately purchased to rent to professionals and purchased what I considered the appropriate property type for that tenant type.
The PRS pay me more so I only rent to them.
Not hard to work out is it!?
No understanding needed.
Clearly LHA claimants are more viable tenants for other LL who have invested in LHA type property.
If you can convince me that I don't understand my business model of , PRS rent £1000 for my flat compared to £875.00 LHA for a domestic circumstance of a 3 bed property then I don't understand!!!? Or £673 for 2 bed domestic circumstance.
Why would I rent to a LHA claimant when I can achieve £1000pcm?
Again, I do not have an inbuilt aversion to LHA investment
However my dealings with LHA claimants have been such that I would not with to touch them with a bargepole.
I do not decry any LL that chooses to go down this investment route.
Indeed I commend them they are a lot braver than me!
I am also happy that I do not target the LHA market as indeed it leaves more opportunity for those such as Johnathan to take advantage of, more power to him I say.
You will only receive encouragement from me and definitely not competition!!
I agree that if you have an investment market for rentals where LHA pays more than the PRS you would be mad to rent to the PRS.
Indeed if I was in the MK area or chose to invest there then the LHA route does sound more attractive.
However I choose not to use LA, I like my investment properties being no more than 45 mins drive away, and I choose not to take on LHA claimants who I have to say I would not be a Good Samaritan to at any time.
Indeed the Jeremy Clarkson solution to deviants is something I would cheerfully have carried out, and I would have pulled the trigger.
I can assure you I wouldn't ever have suffered PTSD if such a fanciful solution ever occurred!?
I think Johnathan does talk from the persective of being a large LL.
For most LL who are of the small variety the PRD is a more viable solution for them.
Fortunately one of the s------s is now dead, thank god, the big C got the b---h.
The big boys like Johnathan are better suited to this investment market than the very small LL.
I take no issue with what JP does for his investment strategy.
It just isn't for me at the moment.
Ben Reeve-Lewis
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Sign Up9:32 AM, 19th March 2012, About 13 years ago
I dont want to become embroiled in landlord wars here haha
In my area, south east London, LHA on JPs model wouldnt work, simply because the PRS rents are so much higher.
Nice points JP, dead relevant and spot on, particularly on the subject of tenant awareness. So many LHA tenants I talk to regularly arent au fait with any of it. They will often take on propertuies they cant afford and once they have signed the necessary HB forms they seem to think their responsibility and involvement stops there - presuming that anything that happens from there on in is down to 'The cahncil'.
Mary Latham writes a lot about education of landlords and tenants being an essential component in improving and professionalising the PRS. I agree with her 100%.
A savvy landlord signing up an LHA tenant should make sure that they understand what they are getting into and how the HB system works. Housing officers, who are effectively the landlords working for council and housing association properties, have to do a 1 hour sign up interview when they hand the keys over, walking the tenant through the Ts & Cs of the tenancy agreement and explaining how to report repairs and the rights and obligations of both sides. I think this is something that could benefit landlrods and tenants in the PRS too.
This is a good series and JP is correct in urging the nurturing of relationships with people in the council dpeartments. My guess would be a mixed response though. I work in a council and am more than happy to help in anyway I can but even when I ring some of my colleagues it isnt always a case of 'all hands to the pump'.
Mark Alexander - Founder of Property118
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Sign Up9:54 AM, 19th March 2012, About 13 years ago
Morning Ben,
I agree that a check in usually takes at least an hour, typically 90 minutes for us as a result of doing everything you've said plus the inventory and other paperwork to stay compliant.
I picked up on a very interesting statement from Nick Parkin on Property Tribes a week or so back. Apparently, LHA rates in Pimlico London are around £700 higher than private rent. £2,200 LHA rate compared to £1,500 for private tenants.