Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up9:38 AM, 21st July 2016, About 8 years ago
Hi Chris,
I have been in the industry a long time and the rate of increase in new landlords has slowed dramatically especially from the high points ten years ago and more so recently with mortgage interest relief changes and stamp duty increases.
I am aware that I probably have more exposure to landlords that take an interest in renting in a professional way, but I would say the average level of knowledge among the majority is much higher than it has ever been.
Mandy Thomson
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Sign Up11:30 AM, 21st July 2016, About 8 years ago
@Chris: It's great that people are still choosing to become landlords, however, I believe a lot of the poor publicity landlords receive comes from amateur landlords just muddling through. You might find this https://www.property118.com/respect-private-landlords/88865/#comment-79218 of interest if you haven't already seen it.
John Gell
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Sign Up12:40 PM, 21st July 2016, About 8 years ago
I agree with Mandy that it is the ill-informed landlords who don't really understand what they need to be doing who give landlords in general a bad name. I'm constantly surprised to discover how many friends and contacts own a rented property or two, and it doesn't take much of a conversation with them to discover that they are blissfully unaware of what the law requires of them, how to secure reliable tenants and how to relate to their tenants in a way which will minimise problems.
What's happening in Scotland is interesting as a new tenancy regime is being introduced. I believe this has real potential to professionalise letting and marginalise poor practice.
Rather then re-run my rationale here, why not take a wee look at my blog on the subject - https://www.linkedin.com/pulse/end-road-scottish-residential-letting-john-gell?trk=prof-post
Luke P
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Sign Up13:17 PM, 21st July 2016, About 8 years ago
I am starting to be of the firm belief that unless you are full time landlord, you're highly unlikely to be up to speed with current legislative changes. There are lots of people -particularly those I manage for, who don't have a clue about what being a landlord entails. It's just about letting someone borrow your house for a bit in exchange for money, innit...?
And if they don't pay or give you grief, you chuck em out. Boosh...job done. Easy.
Mary Latham
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Sign Up19:33 PM, 21st July 2016, About 8 years ago
I am sorry to say that in my experience it makes very little difference whether a landlord is full time or part time - most landlords no very little about their legal obligations. Some try to keep up, join landlords associations, engage on fora like 118, facebook groups, sign up for newsletters.... but the reality is that our business is complicated and becomes more so every time a new piece of legislation or regulation is introduced.
Some people want to get it right and often pay thousands of pounds to be "taught" by property guru but they are not learning about their legal obligations they are learning about making money from investing in property to rent in the UK.
Landlords/property investors usually find me when they are in trouble and it is sometimes very difficult to stop myself from reacting to their lack of knowledge.
Chris you asked "Or will it have a negative effect on the reputation of landlords as a whole?" I am sorry to say that it will and it will bring more regulation and legislation with the associated costs.
A good example of this is the huge increase in the number of HMO and this is the result: https://www.gov.uk/government/consultations/extending-mandatory-licensing-of-houses-in-multiple-occupation-and-related-reforms
Mary Latham Landlord
Fed Up Landlord
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Sign Up9:17 AM, 22nd July 2016, About 8 years ago
I aliken being a good landlord to being a good manager. It's hard work to be a good manager as they try and treat people with respect, fairness, and dignity. A good manager invests in his staff as an asset. And they keep themselves up to date with continuous professional development. The job they do is more of a vocation and the money is secondary. They worry about making unpopular decisions and explain why. Sometimes they have respect, dignity and fairness thrown back in your face and have to adapt your approach to that individual.
The other side of the coin is the bad manager. They show none of their staff respect, dignity and fairness and don't give a toss about what they think as long as the pay cheque comes in. They fail to invest in their staff and wonder why things go wrong.
Its really easy to be a bad manager.
As a landlord you are a manager - of assets and people. Perhaps landlords should get management training as part of their accreditation process. The property and technical legislative knowledge is the hardware in the system. The people management of the property and the tenant is the software. Without the two it just doesn't work.
Mandy Thomson
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Sign Up9:30 AM, 22nd July 2016, About 8 years ago
Reply to the comment left by "John Gell" at "21/07/2016 - 12:40":
Hi John
I've read your blog on LinkedIn. It's a good well written piece, however, I believe the measures proposed by the Scottish government are going to cause much more damage than they will resolve. I left the below comment to on your blog:
"I agree that the PRS needs reforming because as it stands (certainly in England) any old Tom, Dick or Harry can set themselves up as a landlord, or heaven help us, a letting agent. There is no legal requirement for letting agents to belong to a professional body, far less for landlords.
However, the kind of heavy handed approach proposed by the Scottish government will not work; it will simply deter landlords. For example, in other countries where rent capping has been used, instead of ensuring a supply of housing at reasonable rents, it has ensured a shortage of housing.
Before Margaret Thatcher's government brought in the reforms that made letting property much easier, there was a shortage of housing to rent, and what there was was often of a low standard because landlords either couldn't afford to maintain their properties, or the properties were let by criminals - it was the strict rent controls at the time that made it easy for people like Peter Rachman to operate as people were desperate for housing.
When I was a child, my parents rented a flat privately for a time from a large portfolio landlord. The flat on the whole wasn't badly presented and maintained by the standards of the day, but it was extremely damp - no doubt the landlord was unable to do much about it. When later I was looking for my first home, before assured shorthold tenancies that guaranteed the landlord to right to repossession came in, I didn't qualify for a high enough mortgage, so I sought a place to rent. It was only after 6 months that a large corporate landlord offered me a one bed flat, which nowadays I would have found immediately.
If heavy handed legislation that depresses the housing market is brought in, it won't just be landlords exiting the market. Most landlords need finance, so even if landlords don't want to exit the market, they may have no choice as their business becomes unviable through lack of choice of product when they need to remortgage...."
Mandy Thomson
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Sign Up10:27 AM, 22nd July 2016, About 8 years ago
Talking of draconian measures against the PRS, the Treasury department has just published its leaflet to forewarn landlords of the pending tax changes under Clause 24 of the Finance Act 2015.
No one seems to know if this was simply a pre-planned release under George Osborne that the current administration hasn't had time to review, or whether the new chancellor is intentionally implementing his predecessor's policy...
Sharon Betton
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Sign Up11:39 AM, 27th July 2016, About 8 years ago
Reply to the comment left by "Gary Nock" at "22/07/2016 - 09:17":
I agree with the Manager analogy, Gary. I offer advice and training sessions to our members and have found that the charges made (very low and to cover the cost of paperwork) are not putting people off.
I would advise any landlord to join a landlord association or accreditation scheme, don't be afraid of asking for advice and keep the aim - that you will be a good landlord.
Adam Davies
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Sign Up22:59 PM, 27th July 2016, About 8 years ago
I have a full time job and I also own 2 BTL's, so I guess you can say I am a 'part-time landlord'. I am not a member of any associations but always keep up to date with sites like this, property tribes, etc. I am very confident in my responsibilities as a landlord and am aware of all the new regulations coming into play.
Being self-sufficient and having an interest in whatever you do will get you very far.