Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Renovate To let
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Sign Up11:26 AM, 25th July 2014, About 11 years ago
Reply to the comment left by "Jamie Moodie" at "25/07/2014 - 11:00":
Hi OP, glad its underway for you now.
Renovate To let
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Sign Up11:48 AM, 25th July 2014, About 11 years ago
JC, the added facts in your last post open up another possible quicker route to getting your property back.
You could go and see the tenant again and make him aware that because of his actions you are racking up both court and professional costs that you will recover from him (gently mention the effect of a CCJ on his ability to get future UK credit).
With Paul's help, you could offer him, say, a week to get his guys alternative accommodation and then have him sign a surrender of the tenancy with a check out inventory, an agreement on damage v deposit, a settlement against the fees and vacant possession.
If he's really "nice but dim" he might agree; if he's really "sharp and on the make", he might not.
(totally agree that the occupiers don't have tenancies - your tenant doesn't have the right to grant them. BUT, they do have the right to occupy until you remove your tenant's right to have them there. If it gets that far, the bailiffs removing Mr Tenant will also sweep out his permitted occupiers at the same time)
Simon Topple
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Sign Up16:20 PM, 25th July 2014, About 11 years ago
Common law tenancy? What absolute rubbish.
You have a tenant, on an AST. He has let people let there, possibly as sub-letters.
You have to evict the tenant. Serve a Section 21(1)(b) now, and wait for the expiry date (end of fixed term). You could also try a Section 8, grounds 12, 13, 14, 15 and 17 and start court proceedings after two weeks. These are descretionary grounds, and would likely not work, except possibly by the tenant just giving up and moving out. If they get adequate legal advice they would suggest ignoring the S8 as it won't work, but I'd do both in tandem, as you can start the ball rolling on the S8 immediately, rather than waiting several months before starting the court action on a s21.
Get specialist advice, and don't listen to ******* who think it is appropriate to evict with intimidation or threats.
You cannot break the law (you would be worse than the people who is subletting illegally) and if you do, you could find yourself in way over your head.
Romain Garcin
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Sign Up16:38 PM, 25th July 2014, About 11 years ago
Reply to the comment left by "Renovate To let" at "25/07/2014 - 11:48":
The tenant can grant tenancies! It's already been discussed.
@Simon: "Common law tenancy? What absolute rubbish."
I take that you do not know what conditions must be met for a tenancy to be an AST, then... Perhaps it would be good to look into the matter before making incendiary comments.
Anyway, at least JC is getting knowledgeable advice.
Renovate To let
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Sign Up17:21 PM, 25th July 2014, About 11 years ago
Reply to the comment left by "Romain " at "25/07/2014 - 16:38":
Simon, the tenant has moved out and taken up residence elsewhere so he has lost the AST fallen back to a common law tenancy. That means notice to quit would be appropriate, not S21 (assuming judge agrees). Fixed period still applies either way.
The reason I don't believe he can grant valid tenancies to his occupiers is simply that he contractually is not able to under the terms of his own tenancy. Therefore those 'sub tenancies' should not be valid.
Regardless, the way to clear the decks is either legally evict the OPs tenant or speak to him and try to get him to agree a surrender. I doubt just getting the 'employees' out would be a good solution as I would expect their boss would stop paying rent once he has to pay to house them elsewhere....
If it was me I would use S8 and also issue NTQ while then trying to negotiate with the tenant that surrender would be the cleanest and cheapest way for him to move on without large court costs and a CCJ to deal with.
Percy Vere
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Sign Up9:47 AM, 30th July 2014, About 11 years ago
What the OP has experienced was fairly common place in my location a couple of years ago with EU Eastern Immigrants fronting up a smart English speaking couple to take on a property and then once contracts and keys handed over filling the property with their "hot bedding" shift working Chums working in the location.
Word soon got around and those Landlord's in the know refused to let their property to anyone who was a suspect EU tenant.
It is a very expensive, time consuming job, to get rid of these Scumbags and although I do know of one Landlord, who doesn't have an Alsation dog by the way, but does have a fearsome reputation did sort out the problem tenant's in under 2 hours.
The Law is an Ass when it comes to situations like this but it will never alter in my lifetime.
Jessica Adams
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Sign Up16:03 PM, 13th August 2014, About 10 years ago
Okay, so I had a Polish couple with a child sign a one year lease on my beautiful flat near Brighton. (Are you near Brighton? Just asking/checking). They refused to move out, even when I came back from working overseas. I was forced to rent up the road, for six agonising weeks, while they decided when they would deign to leave. It cost me a fortune in legal bills. In the end I decided to sell the flat. When I went in, it stank of feet and armpits. The living room had been divided into two halves with cheap shelves down the middle and a double bed. The child's room had another bed in it. The couple's room had a bunk bed and further bed. When I sold it the asking price dropped by £25,000 because the buyers said the bathroom and kitchen needed so much work, and the floorboards (tenants had grey-stained floors throughout with their feet and the floorboards were unspeakable). I know you are looking for advice and help here, and I am sorry I cannot help more than to say - they left in the end on the back of a Section 21. Going further, if one of them is a builder, and the child is young, and you also suspect there are NHS letters arriving for their other friends/family (mine had this going on, plus pairs of glasses arriving for people I had never heard of) then....I am up for a beer any time in that part of Sussex if you are. Let us discuss. It has been a year since this maddening, enraging, stress-inducing episode in my life and I am just about recovered enough to go in and do something about it. You can see from the other comments on here just how people feel. This was my home. lt belonged to my family before I bought it from them. I worked bloody hard to renovate it and loved living there. The injustice of it still rankles. I wish you the very best of luck - please do let me know if this could possibly be the same pair of deceitful, ungrateful, dishonest people. And by the way I used one of the best-known and established property agents in Sussex if that makes you feel any better. Yes, really. They took commission and everything. The reason I suspect this might just be the same pair, is that mine ruined the corridors with a fire extinguisher let off by the teenage daughter one weekend 'visiting from Poland.' Even if this is not them, you have my sympathy and rest assured I am pursuing this with my MP and beyond now that I am ready to tackle it. All feedback and any feedback on this welcome at this forum, thank you.
Jessica Adams
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Sign Up16:23 PM, 13th August 2014, About 10 years ago
I am so sorry that you have gone through this. It sounds strangely like my own experience, and this was my own home. Did it happen in Sussex?
Further: I have now recovered financially and emotionally enough from the trauma of being kept out of my own flat by lying, sub-letting, tenants to take this on. When I say take it on, I am going to use my contacts in politics at all levels. I have never used them before but this is the last straw. I am not interested in cynicism or doubt, I want some support on this. All information welcome on this forum. Enough is enough. You are not alone, none of us are, and this ass of a law has to change.
If people sign a legal document saying they will be out of a property on a certain date, and they sign it one year in advance, and they are given decent notice to vacate, THEN THEY VACATE. And if there are more than two beds in a flat clearly let for two beds, THEN THEY LOSE THEIR ENTIRE DEPOSIT AND MORE BESIDES.
When I sold the flat it went for £25,000 under the asking price. Property agent (don't worry I got another one to replace the people 'taking care of my flat' when I was away) said 'Buyers complained about cost of restoring kitchen, bathroom and floorboards). All ruined by tenants subletting. Smell was indescribable.
You know what still rankles? I had to let this couple keep some of the deposit. And they moaned about the bathroom they had ruined because I had not provided disabled facilities for the husband, a builder.
Why do I mention this? Just in case this is sounding awfully familiar to you or anyone else on this forum. Sussex. Polish couple. Child. Husband/father claiming to be disabled. Subletting with bunk beds. Receiving NHS appointments and even glasses for others, not listed at that address, long after their departure. Tons of cardboard boxes - way beyond what a regular tenant would have - more like an export or import business.
Like I said, enough is enough, but I need some support to jet-propel me into the letters and meetings I am now ready to chase. One year later, I'm ready. All advice welcome.
Jessica Adams
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Sign Up16:27 PM, 13th August 2014, About 10 years ago
Reply to the comment left by "Percy Vere" at "30/07/2014 - 09:47":
Percy I don't know if I have successfully left a comment here, or even two comments - sorry - I really don't understand how this forum works. Anyway, if you are reading two rather repetitive notes from me, my apologies.
If you're not, and this is the first time my comment is appearing - I am going to pursue this issue (my problem is almost exactly the same as the original poster's) with my MP and actually higher up than that in Westminster - using some contacts. So I need ammunition, help, support and everything this forum can give me.
Okay I am now going to hit 'post comment' and see what happens. Huge apologies if I am boring you all for the third time!
JohnCaversham
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Sign Up20:14 PM, 13th August 2014, About 10 years ago
Well OP/JC/JM here with an update.
Section 8 served and expired however they're still in the property we counted 9 beds today!
The Courts have advised that there is a 4-6 week waiting list to hearing, plus then the judge will no doubt give a further 14-28 days to vacate. No rent received for Aug, no doubt Sept won't be forthcoming either so that wipes out all the deposit leaving me with a huge repair/refit bill...
So after a sense of humour failure I've decided to fight fire with fire and put an end to this sooner rather than later . As it turns out with a little detective work it transpires that the mastermind-the original lady who posed as the tenants parter in the first instance to secure the property actually lives full time in Poland and sends workers to the UK to reside at the properties she has fraudulently rented no doubt marking up a nice mark up along the way..The male partner who's name is on the tenancy is more than likely a spoof name/ ID.
The million dollar Q is will she really take me to court from Poland if i forceably evict these scumbags who are in my property? I'll take my chances on that and play the system as much as they are, So after a long discussion with some old mates in the building trade, i suspect that they will be out by next week and doors windows etc boarded up..If they break back into the property then thats breaking and entering - can they prove they ever lived there at all? No i don't think so maybe they might be able to say they once stayed there but have they got any tenancy agreements etc?..I suspect they'll disappear into the ether and on to the next poor unsuspecting LL..
The law is a complete ass in situations like this-its completely unfair that i am powerless to prevent all/anyone from entering/living/trashing my property...The neighbours are pulling their hair out too with the disorderly behaviour (fighting/police called/prostitutes/drinking on the street arguing with the neighbours the list goes on) this situation cannot be allowed to continue for another 2/3 months..
If you think about it, its a cunning scam, secure said property charge £50/60 a week pp in rent then put 10 people in there ( the rent i'm charging is £975pcm),,Then when you get rumbled simply stop paying the rent for 3 months or howerever long our pathetic legal systems takes, in this way you've then recovered all your lost deposit and made a nice bonus on the top!
Then a quick trip back to the UK to secure another property and off you go again!!
Well not now, not me, not today !!
Wish me luck JC