Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Fed Up Landlord
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Sign Up18:22 PM, 1st January 2020, About 5 years ago
Hi Jay,
You can serve both a Section 8 after 2 months arrears and a Section 21
(two months notice) immediately without having to wait. If you are new to this then you may wish to utilise the services of one of the specialist eviction firms such as Landlord Action. It's easy to get it wrong with dates and forms and you appear to be dealing with an Estate Agent who knows more than you do. So for the sake of £1200-£1500 then getting specialist help is probably best. On Section 21 you have to make sure you have an up to date EPC, Gas Certificate, and that you protected the deposit and issued the prescribed information correctly.
As a landlord and an agent I usually write to the tenants about rent arrears and offer to draw up a repayment plan. Its recorded in writing and shows reasonableness on your part. But I don't think this will work if the tenant is mentioning
" harassment" - which is rubbish as if you are making legitimate enquiries in relation to the rent it can't be interpreted as that. However if you turn up at the door too frequently it can.
Check your landlord insurance to see if you are covered for rent insurance and / or legal costs. If you are speak to them. If not seek professional help or the tenants may run rings round you.
Rob Crawford
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Sign Up20:06 PM, 1st January 2020, About 5 years ago
Hi Jay, you are new to this and I strongly agree that you should seek professional advice. Also, please advise on the tenancy agreement - what length of fixed term has been entered into? Also, have you served an indate and valid EPC, protected the deposit, complied with tenant fees act, served the Govt rent guide for tenants and also a valid gas safe cert?
JohnCaversham
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Sign Up9:37 AM, 2nd January 2020, About 5 years ago
Hi Jay, sorry to hear of your situation, we've all been there at one time or another, i recommenced joining the RLA i think its around £80-90 per yr ( we auto renew so i can't be exact) however they have a great legal section with template forms and free telephone consultation to an expert on their panel to assist in form filling-we have evicted bad tenants ourselves using them as support, if the cash is tight then this is worth considering if your eviction circumstances are fairly straight forward...Good luck!
Laura Delow
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Sign Up9:38 AM, 2nd January 2020, About 5 years ago
I agree with the others in that you should seek professional advice from the likes of Landlord Action if you don't have legal/eviction cover & meanwhile try to negotiate a repayment plan with them. Me personally; I would write a letter reiterating what's owed & the consequences of not paying (fact not threat) i.e. they could end up with a County Court Judgement which will impact their credit worthiness for overdrafts, loans & future tenancies, on top of which they will likely have to pay your legal costs & court fees which if again unpaid would just add to the size of the potential CCJ.
ahloughlin@gmail.com
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Sign Up9:56 AM, 2nd January 2020, About 5 years ago
Going forward I would recommend rent guarantee insurance. £13 mth. Well worth it
Jaye
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Sign Up13:56 PM, 2nd January 2020, About 5 years ago
Reply to the comment left by Gary Nock at 01/01/2020 - 18:22
Happy New Year everyone and thanks for your comment. I protected the deposit and got the electical certificate etc but didn't realise I had to do an EPC until after they moved in. I read that you don't need an EDC for a section 8. The tenancy is for 6 months. I got landlords insurance but I read that you have to be in no disagreements for 90 days which probably means i'm not covered and this is just their 1st rent payment.
They moved in Nov'19, not rent paid in Dec'19. Can i serve Sec8 in Jan'20? Is the specalist help from £1200-1500 because I don't want to go through the trouble of getting a loan and finding out it is more expensive or could the price reduce if it's a straight forward eviction?
Sorry for silly questions, I'm still learning and may never rent again.
Fed Up Landlord
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Sign Up17:16 PM, 2nd January 2020, About 5 years ago
Reply to the comment left by Jaye at 02/01/2020 - 13:56
Hi Jay,
The questions are not silly. You are learning like all of us had to do on our landlord journey.
First of all you are correct that you do not need an EPC for a Section 8. But you should have it before you market it and give tenants a copy of it on move in- same as gas cert, How to Rent Guide Deposit Protection etc. As you are only one month into a tenancy than you cannot serve a Section 21. You have to wait until at least 4 months have gone by. You can issue a Section 8 when they are two months in arrears. Now as the rent contractually is paid in advance- as it should say in your tenancy agreement- then if the rent was due on 1st December 2019 and they didnt pay, then if they don't pay on the 1st Jan 2020 then on the 2nd Jan 2020 they are two months in arrears and Notice can be served. Send it by 1st Class post, with a Certificate of Posting - and also video/photo yourself with a time and date stamped photo/video posting one through their door on the same day. Some landlords go the whole hog and post from two different post offices as well to negate the "well we didnt receive it" defence. Also complete a certificate of service. The landlords insurance is probably invalidated by the 90 day rule but worth speaking to your insurers anyway. You may have a legal helpline thrown in as part of the policy. But I stress that drafting Section 8 Notices can come at a cost if not done properly - your claim can be thrown out by the Judge. So I still recommend getting a specialist to do it.
The £1200 to £1500 is a generic figure. Landlord Action have fixed fees at https://www.landlordaction.co.uk/fixed-fees/ In this case I would recommend using a specialist eviction company who as part of the eviction appoint an advocate on your behalf. I have used LL Action in the past and dealt with Paul Shampalina so can vouch for them with a caveat - this was before he sold it to another company. As far as I am aware he still has an input into the business. He's good. he knows his stuff. The initial drafting of a section 8 is £144 including VAT. This may be the only notice you need as they may then pay up. Bear in mind that if the tenant reduces the arrears to below two months on the day of the hearing then the judge will not award possession. The "Estate Agent" tenant may be aware of this and be using you as an "interest free loan" over Xmas.
Regards
Gary
Neil Patterson
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Sign Up17:17 PM, 2nd January 2020, About 5 years ago
Hi Jay,
I would 100% recommend using Paul Shamplina's team at Landlord Action. Professional legal assistance will save you money and time in the long run if the tenants are in any way awkward. P
Please see Paul's members profile and contact form on this page >> https://www.property118.com/member/?id=190
Dylan Morris
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Sign Up19:20 PM, 2nd January 2020, About 5 years ago
“ I am financially stretched and wanted to know if it is possible to serve a section 8 myself and represent myself if this ends in court “. So clearly you’re not able to employ Landlord Action or anybody else.
As already suggested join the RLA and do it yourself. A friend of mine served a section 8 recently and did exactly this. Wasn’t too difficult at all and the RLA were fantastic and guided him through the process.
Jaye
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Sign Up7:44 AM, 4th January 2020, About 5 years ago
Thank you all for your advice and input. I will consider all myy options and update you accordingly. Thanks a lot!