Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up21:09 PM, 9th February 2013, About 12 years ago
it is criminal if its fraudulent but for all non rent payment to be illegal an act would have to be passed and such an act would I assume have to set rents as fair and at a low level that would make it an unattractive business opportunity, as, as you stated housing is a basic need.
Thefts of goods would be as common law i.e causing harm, loss or injury as you have planned to take goods causing financial a loss an actual physical loss. Rent is different as it is a civil contract i.e no more then a yes I will pay you if you give me what's in the contract, there's no actual loss as you still have the property and can still rent it and even though you can argue that you could have had that rent from another tenant, the tenant can just as easily argue that had he not been there then you may of had nothing and even had you had another tenant then that tenant may not of paid. You can make no such argument if you have physically removed an item it's gone.
The reason people get so annoyed with each other as it's an agreement of trust but LL need to remember that a tenancy is a standard agreement that cannot be change but every landlord I have meet adds on things like no pets etc which have no weight and break the agreement of trust from day one and then tried to use them as leavarge. The best LL I have meet all use the standard AST without amendments and just give it the old its your place now attitude and usually get paid.
Again I Know a few who will take any payment over non and generally this approach gets there tenants paying again but those are on genuine defaults. There is a culture of non payment is this country and not just on rent, remember it's a business based on a real dodgy idea of land ownership and an unrealistic pursuit of profits.
London rent s are now at 70% of income that leaves very little scope for emergency spending, think how pissed you are when you enter the 40% tax bracket, well then think about giving away £700 out of £1000 each month for rent leaving you £300 to live on. it's always going to be rent non payment the. UK average may be as high as 50% the average wage is around £20,000 that would leave £800 after rent per month and if you travel just 20 miles a day you pay £175 in fuel a month to get that so where at £625 that's £145 take out 2 x water, electric, gas, council tax and food and I would say most are already in debt.
I know I keep repeating it but the business model is wrong hence so many defaults, you have to make you product a price that makes it stupid to not pay.
Mark Alexander - Founder of Property118
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Sign Up22:12 PM, 9th February 2013, About 12 years ago
Jay, try out that logic next time you book into a hotel, throw a very loud party and leave without paying if you are so sure your argument makes sense. How long do you think it will be before the old Bill are feeling your collar?
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Sign Up23:16 PM, 9th February 2013, About 12 years ago
but section 21 protects LL from civil suits for losses caused by taking the property back in breach of tenancy, they don't have to declare now so can breach at will, remember you never give a tenant money to leave but they have costs and if you don't pay your electric you do get cut off no idea about water though.
I don't really think you can class electricity and water as equally important though. I have lived without electricity for months but 4 days without water kills you, so I've heard, don't think that's a fair verdict for being skint, lol.
Mark Alexander - Founder of Property118
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Sign Up0:18 AM, 10th February 2013, About 12 years ago
Jay, you can also be imprisoned for not paying your Council Tax.
Also, if you are only making £2,000 a month you can't afford a rental property costing £1,000 a month. On that point we agree and no sensible landlord would ever rent to a person on that basis as they would fail the referencing. Therefore, if you are in an area where the lowest rent is £1,000 a month and you earn £2,000 a month the decisions are to get a better job or move. The landlord will find somebody who can afford to pay the rent. If he can't he will have to lower his price. It's simple economics.
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Sign Up1:25 AM, 10th February 2013, About 12 years ago
Unfortunately the police do this with every crime that's reported to them now, it's not just in these kinds of disputes, my daughters purse got robbed by an employee in a very big supermarket chain, I obviously complained, got threatened by the store manager so protected my position, I did not touch him just refused to leave until the police were called, when they came they decided to do nothing and tell me and my daughter, 10 at the time, that we had to leave the store, 6 police, no report taken, no investigation. That's meant to be against the law but who's going to do anything about it.
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Sign Up2:35 AM, 10th February 2013, About 12 years ago
So if a tenant does pay the rent, no legal use of section 21 then as it amounts to the same thing if your rents clean the LL has to pay full removal cost and any increase in rent that's been unavoidable for the full term of your future rental but then if that LL wants you out, even after full payment you would both now be liable for any more increase of the next rent. it could cost fortunes. just because you want to make renovations or sell an empty property.
Laws are always stacked both ways, talk to LL who had to deal with eviction prior to section 21 you needed a reason a good reason and if someone was paying you had to compensate
It seems that they did nothing when the boyfriend was around and attacked a woman alone who was slung in the street I don't see the natural justice in that, it doesn't even state she was late on rent, just seems like bullying the non guilty party
Mark Alexander - Founder of Property118
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Sign Up3:36 AM, 10th February 2013, About 12 years ago
Sorry Jay, you've completely lost me now
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Sign Up4:38 AM, 10th February 2013, About 12 years ago
Section 21 is a legal device that enables a LL to require a tenant to vacate a property on a certain day, irrespective of whether the tenant has been a model tenant or not etc.
A LL must ALWAYS have the right to regain access to his asset and do whatever he likes with it.
If doing so causes the tenant costs then that is just tough.
The LL would presumably have issued the S 21 notice and advised that he had every intention of using it to commence possession proceedings if the tenant refused to vacate at the expiration of the 2 month notice period.
2 months is more than sufficient for a tenant to source another rental property circumstance.
S21 requires NO reasons to be given for a LL to obtain possession of his property.
Anyone in a fixed term AST may only be evicted during that period with a fault based S 8 notice.
So irrespective of the status of rent payment history a LL may obtain his property back after the fixed term AST tenancy has expired.
Such circumstances offer flexibility to both tenant and LL.
That is how the AST system works in the UK
LL are NOT obligated to offer a service to a tenant once a fixed term period AST has come to an end.
Neither is a tenant obligated to stay once a fixed term AST has finished.
A tenant may with NO notice whatsoever vacate a rental property at the end of a fixed term AST irrespective of whether ANY notice period is specified in an AST agreement.
That is the LAW!
Violence to force an end to a tenancy is clearly an inappropriate way to behave and I do not imagine that any LL who posts on this site advocates the use of overt violence to deal with their tenants; though a lot of us would be justified in doing so!!
Your arguments are less than cogent; especially for one who supposedly has the experience you have in this industry.
Perhaps you have misunderstood the way the laws actually operate pertaining to the lettings industry.
They are not the easiest to understand and can well imagine you not being too au fait with them if you have had no cause to particularly know about them.
If that is the case; you have been VERY fortunate!
Perhaps you have been doing something that we should have done to avoid any of these legal issues or you have just been lucky!
I wish I had your luck if that has been the case!!?