Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up16:28 PM, 12th September 2012, About 12 years ago
I have been on the receiving end of this action, in that I had a little disagreement with the land lord, the following week, I retuned from work, to find all the contents of the property outside on the drive and the locks changed. Following a call to the Police, who said they could do nothing! I found an out of hours solicitor, who quoted the relevant act's in law, back on the Police, and after several hours of this, I was back in the property.
The following month, it happened again, only this time, the contents had been taken of site, and placed in a shipping container!
After a lot of phone calls and contact with the relevant council, they took out an action on the land lord, once in Court, it came to light that this was not the first he had done, also, all of his property 'empire' was on interest only, first time buyer mortgages, all 18 of them!!! also, he had conned his own mother into signing for a further 4 property's, again on fist time buyer mortgages!
The up shot of all of this? The Court made him bankrupt, all the property was taken from him, a very large fine imposed on his mother, he received a suspended sentence, his employer was contacted, and his wages had to paid to the Court, and then he was given an allowance from this, as the Court believed that he would not pay the fine imposed, or maintain the obligation to the mortgage until such time as they were sold.
He was also barred from obtaining a mortgage for several years to come, and would be placed on the mortgage fraud list for life!
I could have taken an action for compensation, but decided not, as the Court had done such a good job of punishing him.
And all of this because we had a disagreement over a little thing!
Mark Alexander - Founder of Property118
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Sign Up17:30 PM, 12th September 2012, About 12 years ago
Hi AJ and thank you for sharing this story. I am very pleased to hear that you felt justice was done and that your landlord got his just deserts. Bad landlords like this tar the reputation of good ones.
Sadly we hear of very few stories of justice when it's the other way around though, e.g. tenants who fail to pay rent, trash properties and intimidate landlords and neighbours. Again the police are not interested, not even when criminal damage has been caused. They just pass off the crime as a Civil Offence and the landlord is then faced with massive costs of eviction and making good of the property, often with little if any hope of ever being able to recover his losses from the bad tenant.
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Sign Up4:26 AM, 7th February 2013, About 12 years ago
My only problem with this is that the property is on a mortgage to profit from the needs of others to have secure housing. I'm sure you probably had a non paying clown etc but would you consider it fair for me to throw you down a flight of stairs if you failed to pay me for some construction work. I to would struggle to pay my mortgage in such an instant.
It is a business decision to go into rental, one that offers profits and losses the same as any other.
Most landlords I have dealt with fail to keep there properties up to what I would consider a good professional standard, expecting that a lick of paint and cheap carpet makes an expectable standard for a business model.
This is gotten away with as people need housing, even ones that are poorly maintained. I'm afraid I would have to say if you can't take the financial losses you shouldn't enter in to business. However you clearly stated that this is not your business so you were just an outsider making a disgraceful threat on another human being, that is a crime is called common assault and I would have thought that the people who run this board would have had the decency to past the knowledge of this crime to the police for investigation as failing to do so makes you complicit in such crimes.
You are correct the law is an ass, an ass that made it legal to rent property you don't outright own.
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Sign Up5:28 AM, 7th February 2013, About 12 years ago
section 8 notice is for non payment, our country is innocent until, guilty, would you also except that if you fail to repair that you should be considered a criminal under the housing acts that governs such, unless the LL can prove this to be different, after an action that already provided you as guilty and what punishments should there be for such LL imprisonment, large fine, withholding of rents for contract breach, for every bad T there is an equally bad LL, difference is with the bad LL the tenant an very rarely just able walk away, hence the distinction in the law.
Renting is a business that can make profit or loss you should be able to cover the average bad situation and of course the real bad one could destroy your business same as every other business, yet how many boards are there for defunct window cleaners who did the work but didn't get paid.
There is a process and you need to work within it or get out of the business.
I bet very few of the landlords out there show any kind of loyalty to their decent paying tenants i.e by passing on interest rate savings and lowering if your variable goes down etc. or taking less profit to keep them from moving on, offering incentives to keep the best ones, that's a common business model for others but all LL do is take, take and take, the non payers is the element your model is causing.
If, for instance you brought a £75,000 pound property outright you could get 6% at £375 pcm if you owned it outright twice the best bank rate but most choose to BTL at £25,000 down then rent at £600pcm £300 to the bank, you then choose to pay another percentage to a letting agent leaving your self around 5% or £105pcm. So lower outlay smaller percentage and a lot more risk to you the individual in the event of non payment.
The laws were made when most rents were collect buy owners of property and BTL didn't exists, if people are taking on property's that leave them with a liability to a bank they do so with all the risk that involves.
Violence is a disgraceful response for LL over stretching in the pursuit of easy profits and is just more justification that these law are not only just but definitely needed.
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Sign Up6:33 AM, 7th February 2013, About 12 years ago
Section 39 of the Criminal Justice Act 1988 cover common assault, which is what happens when you threaten to do violence on a given date and could have clearly used this to show illegal eviction by the way of violent harassment.
Mark Alexander - Founder of Property118
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Sign Up8:40 AM, 7th February 2013, About 12 years ago
Good evening Jay and welcome to Property118.
As you have probably gathered, this website was primarily built for landlords to share best practice, raise questions, learn from others and occasionally vent their frustrations. It’s good to have guests who post from a different perspective from time to time in order to challenge our perceptions, providing it is respectful of course.
Reading between the lines I’m guessing that you are self employed and have been the victim of a bad landlord, am I right?
I’ve been keeping a watchful eye on your posts this evening as I am one of the moderators.
I agree with some of your comments, especially in respect of laws but we will probably have to agree to disagree on many of the other points you have raised.
As I’m sure you are aware, rent arrears are one of the biggest risks to landlords, however, use of violence to collect rents is not excusable under any circumstances. Obviously this cuts both ways though, sadly it was reported on this website just 24 hours ago that a tenant had been found guilty of murdering his landlord over a rent arrears dispute and sentenced to life imprisonment. Very sad for his family, his other tenants described him as "the perfect landlord".
Landlords can protect against rent arrears and the costs of evicting none paying tenants by purchasing Rent Guarantee Insurance at the point of letting their property. See >>> http://www.property118.com/?p=35711 Some say they can't afford the premiums and sadly they are often the ones who end up paying the price when things go wrong.
I gather from your posts that you may have been assaulted and that prevented you from working and resulted in rent arrears? I sympathise with that, especially if you lost your home as a result and did not receive adequate compensation. The law is an ass sometimes and that’s why insurance companies do so well.
Many of my family members are self employed construction workers and could easily find themselves in financial difficulty under similar circumstances. They too buy insurance to cover this eventuality. Without it they realise they could easily lose their homes.
I probably sound like an insurance salesman at this point but I can assure you that I’m not. Perhaps I should be though? I might do well LOL
Anyhow, if my conclusions from reading between the lines are correct then I can understand the frustration showing in your posts. I have felt equally frustrated and cheated when a tenant has failed to pay rent on time or disrespected my property or the neighbours I can assure you. Best we can all do though is learn from past experiences, I hope you will agree?
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Sign Up17:05 PM, 7th February 2013, About 12 years ago
Jay mate I think you fundamentally misunderstand the raison d'etre of the PRS.
You must understand that it is under NO obligation to provide any tenant with affordable rental property.
From my own perspective I choose to utilise capital I have resourced and I then make as profit as I can.
That is the ONLY reason I am in the PRS.
I could just as easily choose to invest my capital into any other form of investment.
It is irrelevant what my costs of doing business are to a tenant.
A LL is only in the game to extract as much profit as possible .
Of course a LL sis obligated by law to ensure the rental property is of a decent standard and there are laws for LL that do not comply, that is as it should be.
There are many laws relating to many other businesses.
The PRS is no different.
Clearly unbridled capitalism in the PRS would be untenable for tenants and most right thinking LL have no issue with the requirements for the product being offered, namely a property, to be of fit and proper purpose.
You pay rent for a service and that service should be provided within accepted normal parameters
The fact that the investment vehicle happens to be a property that you pay for to be able to live in it is irrelevant.
Of course the price point at which I can charge a tenant will be governed ONLY by market forces.
Clearly I am not going to pitch my price point at a level at which tenants are not attracted to the property.
We as LL will use our judicious judgement to decide how we operate our business and mange things accordingly.
If such pricing cause your 'lifestyle' to suffer then tough.
Go and buy a property yourself and see how you like the inflexibility of such a situation.
You pay for the flexibility of your tenure.
If and when you vacate you do not have to concern yourself with any aspect of that property you are leaving.
The LL has to; as if he has no rent who will pay the costs he inevitably incurs through whole life ownership of the rental property.
You need to consider your rent as an holistic payment which covers a myriad of things that you as a tenant know nothing about.
A LL will therefore pitch pricing to achieve as much as he can to facilitate continuing management of the property, to ensure that it is in a decent standard to attract continual tenants.
No tenant need take a rubbish property.
No PRS LL EVER forces a prospective tenant to sign an AST; the tenant makes the decision!
It is up to the prospective tenant to decide whether the LL 's offering is at a price he is willing to pay.
Should the LL not receive many tenant applicants he will usually adjust his pricing.
That is the way the PRS works as any other business.
Mark Alexander - Founder of Property118
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Sign Up15:34 PM, 8th February 2013, About 12 years ago
Good evening Jay and welcome to Property118. As you have probably gathered, this website was primarily built for landlords to share best practice, raise questions, learn from others and occasionally to vent their frustrations. It’s good to have gests who post from a different perspective from time to time in order to challenge our perspectives too though, providing it is respectful of course.
Reading between the lines I’m guessing that you are self employed and have been the victim of a bad landlord, am I right?
I’ve been keeping a watchful eye on your posts this evening as I am one of the moderators. I agree with some of your comments, especially in respect of laws.
As I’m sure you are aware, rent arrears are one of the biggest risks to landlords, however, use of violence to collect rents is not excusable under any circumstances. Obviously this cuts both ways though, sadly it was reported on this website just 24 hours ago that a tenant had been found guilty of murdering his landlord over a rent arrears dispute and sentenced to life imprisonment.
Landlords can protect against rent arrears and the costs of evicting none paying tenants by purchasing Rent Guarantee Insurance at the point of letting their property. See >>> http://www.property118.com/?p=35711
I gather from your posts that you may have been assaulted and that prevented you from working and resulted in rent arrears? I sympathise with that, especially if you lost your home as a result and did not receive adequate compensation. The law is an ass sometimes and that’s why insurance companies do so well.
Many of my family members are self employed construction workers and could easily find themselves in financial difficulty in the event of an injury. They too buy insurance to cover this eventuality. Without it they too realise they could easily lose their homes.
I probably sound like an insurance salesman at this point but I can assure you that I’m not. Perhaps I should be though? I might do well LOL
Anyhow, if my conclusion from reading between the lines are correct then I can understand the frustration showing in your posts. I have felt equally frustrated and cheated when a tenant has failed to pay rent on time or disrespected my property or the neighbours I can assure you. Best we can all do though is learn from past experiences, I hope you will agree?
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Sign Up19:06 PM, 9th February 2013, About 12 years ago
double post lol, lets remember what lead to the housing acts and there subsequent reforms and that's slum LL, not slum tenants. My posts are written with a coherent and objective train of thought. The fact that they are not in agreement with your current board members is just that they are delusional in thinking that violence is an answer to there business problems, it's their business model that is causing them problems.
Just so you know I have never been assaulted in my life, well never successfully to date and I have built houses, brought houses and demolished them alike.
A human being murder by another is never good to hear but look at the amount of posts condoning violence by, as you state, a board of mainly LL, violence begets violence. I am obviously not trying to assume that this is why that LL was murdered.
As a moderator you made no comment to recardo in 6 months about his admittance of abusive threats that break common law but have replied to me within hours, I think that is synonymous of the boards pertinacity towards violence against tenants.
I'll happily not comment any more if my comments of non violence are that offensive.
Mark Alexander - Founder of Property118
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Sign Up20:09 PM, 9th February 2013, About 12 years ago
I will re read this thread fully when I'm back home. I'm out with friends this weekend and only have my iPhone. Any posts condoning violence will be moderated. If I've missed these in the past I apologise.