Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Freda Blogs
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Sign Up11:14 AM, 7th August 2019, About 5 years ago
I believe there are two issues here: one is liability for council tax, the other is exemption from its payment. My understanding of the position is as follows:
Liability for payment rests with the occupier, in this case the students, if they are on a single AST with joint and several liability. If/when there is no tenancy, the liability goes up the chain to the landlord. The exception would be if it were an HMO let on a room by room basis in which case the liability rests with the landlord.
Usually the University liaises with the Council and provides a list of qualifying students. If all of the tenants in the property are qualifying students, there is an exemption from payment of council tax on the property. However, if any one (or more) of the student tenants ceases to be a qualifying student, liability for the full Council Tax for the property is payable - it is not pro-rated.
In my case, the Council writes to me before the forthcoming financial year seeking information as to the identity of the students who are/will be occupying the property and the tenancy dates, which I provide.
In the past I never had any bills for Council tax, but these days the Council has tried billing for the period after term ends and the student qualification period expires. However, as the liability remains that of the students as tenants/occupiers under the terms of the AST (irrespective of their student status) they are required to pay the Council Tax until the end of the tenancy; I will only accept liability for the two week period between tenancies.
If your Council is looking to make you liable, if the information is not provided by the students (there should be a clause in the AST to the effect of them complying with all statutory and regulatory requirements or similar wording), as others have suggested, you should seek information from the University itself as to the status of your tenants. I suggest you also ask the Council to specify the legislation they are relying upon to state that the liability is yours.
Mr B2L
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Sign Up11:36 AM, 7th August 2019, About 5 years ago
Reply to the comment left by Freda Blogs at 07/08/2019 - 11:14
One thing I haven't been able to find is if the HMO is let on a room-by-room basis but say only half of the rooms are let to students and the other half are empty. Obviously council tax is due on empty properties but in this event would the council pro-rate the council tax or would all be due?
Nick Faulkner
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Sign Up11:45 AM, 7th August 2019, About 5 years ago
Reply to the comment left by Freda Blogs at 07/08/2019 - 11:14There are problems with "joint & several " agreements for students.While I have been a student landlord for decades and enjoy most of my student tenants they can be a bit flakey.... they get homesick, dislike the others on their course or in their house, they can't hack the work ....for whatever reason one or two drop out. A J&S agreement then requires the other tenants to pay their departed colleague's rent until they can find a replacement . If the system worked as it should the landlord is protected...he gets his rent.
However it does not work as it should. Students are generally poor financial managers and can barely cope with their own rent let alone having enough to pay the rent of the person who has dropped out. Therefore several years ago we ceased to use J&S contracts. The hassles involved in chasing the lost rent were rarely successful and usually involved upsetting the remaining,perhaps excellent, tenants.
So we issue individual agreements. This, of course, brings other problems because it creates an HMO even if it is a non-registerable one. ....and the liability for Council Tax falls on the landlord. One has therefore be careful to word the agreement to ensure the tenant student is aware that he may be liable for CT if he drops out or leave the tenancy.
Some colleges have an arrangement with the council to automatically notify the council of their students. Others do not so you then have to chase the students for their Council Tax Exemption forms. When you point out the danger of therm having to pay several hundred pound of the tax it usually concentrates their minds PDQ.
Nick Faulkner
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Sign Up13:03 PM, 7th August 2019, About 5 years ago
Mr B2L
I think if half the rooms are let to exempt students and half are empty CT is not payable....after all nobody tells you how many student you must house. Therefore if all tenants paying are exempt effectively the house is exempt.
We have a house (registered HMO) with one non-exempt person and four exempt.The non-exempt person pays CT with a 25% reduction for single person occupancy ....so she is paying 75% of the total CT for the house....and seems quite happy about it as she has just renewed her tenancy for the third year
Freda Blogs
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Sign Up13:52 PM, 7th August 2019, About 5 years ago
Reply to the comment left by Mr B2L at 07/08/2019 - 11:36
I believe all C Tax would be due - for two reasons: HMO let on a single room basis - so liability to C Tax is not that of the tenants, and the exemption to payment will not apply as the house is not 100% qualifying students - but even if it were, I think the single room letting basis would still prevail and prevent pro-rating.
The rateable entity (the hereditament) is the whole house, and unless each room is separately banded (a very dangerous and expensive road to go down - to be avoided at all costs as it will end up costing a lot more), I doubt you will be cut any slack for empty rates by the Council, and you can expect the full force of their credit control processes to recover any payment shortfalls, whatever the reason.
Freda Blogs
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Sign Up13:58 PM, 7th August 2019, About 5 years ago
Reply to the comment left by Nick Faulkner at 07/08/2019 - 11:45
@Nick Faulkner
I'm surprised at this Nick - I can only say that the joint and several approach for students works well for me, especially as there is a guarantor for each tenant. They do have the odd fall-out, but to date and after about 15 years of letting to students in this location, no arrears or major deposit issues...
Mr B2L
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Sign Up16:13 PM, 7th August 2019, About 5 years ago
Reply to the comment left by Freda Blogs at 07/08/2019 - 13:58
I agree with Freda here. If we've had any student fall-outs between themselves one or two have agreed to leave at the end and the others have found replacements themselves thus saving us the aggro of advertising, doing viewings etc.
Neil P
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Sign Up19:08 PM, 8th August 2019, About 5 years ago
Reply to the comment left by Freda Blogs at 07/08/2019 - 13:58
Thank you everyone for your comments, though there's no consensus as to what is right or wrong!
I totally agree with Freda that the J&S option is the best way forward. Their deposits would cover some/all of the rent that hasn't been paid. Failing that a guarantor can be chased for payment, though we've not had to use that yet, thankfully. We've been doing this for 26 years and have never had a bad debt (nor a void for that matter). Maybe we've just been lucky.
On the CT, the Council haven't been tough with me, they just pointed out that I'm liable if the students don't provide proof of their education status. As one poster said, the threat of them being liable for the CT (if only through the AST and not directly with the Council) should be enough to get them to provide the relevant proof.
Robert M
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Sign Up14:23 PM, 10th August 2019, About 5 years ago
Some comments on this post are misleading so I thought I might summarise:
A property let to more than two unrelated individuals is an HMO. Therefore if you have a four bedroom house let to students it is an HMO, regardless of whether it is let on a joint tenancy or a single joint tenancy. You do not "create" an HMO by opting for individual agreements.
Personally, I would always recommend a single agreement for students. This gives you leverage for persuading them to find a replacement and cuts down on (not eliminates!) arguments about responsibility for communal areas. You can always elect not to pursue extra rent from remaining students, or keep it as a negotiating point when discussing deposit returns.
The council can demand that the landlord be liable to them for the council tax if there are separate tenancy agreements. However, contrary to the casual advice given by Wayne or Tracey on the council helpline, the fact that the council (quite correctly) regards the landlord liable to them, it does not alter the terms of the tenancy contract which may make the tenants liable to reimburse the landlord.
Finally, watch out for the standard council trick of ending the student exemption as soon as the student's course ends. Not correct.
Steve Hards
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Sign Up12:39 PM, 11th August 2019, About 5 years ago
@ Robert M - "the standard council trick of ending the student exemption as soon as the student's course ends. Not correct."
This is what Southwark does - please could you elaborate on why it is not correct and how the (now ex) students can appeal against it? Thanks