Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up9:37 AM, 7th January 2019, About 6 years ago
I agree Larry, If there is a genuine reseason for requiring the information to carry out their duties then it must be accurate.
Or they need to prove the information is only relevant for the date of the application and why and landlords can ask for that information to then be deleted from their records as no longer required.
Alan Bromley
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Sign Up11:44 AM, 7th January 2019, About 6 years ago
My own, albeit limited experience of the ICO complaints system, suggests that commercial interests - and presumably government interests - override any desire to protect the personal information of UK citizen. GDPR is a box-ticking exercise, muich the same way as cookie 'approval' is on websites. There is no privacy in the UK if you have money or hold a position of power. Discuss!
Peter Fredericks
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Sign Up13:25 PM, 7th January 2019, About 6 years ago
Salford City Council are a major culprit in repeatedly failing to answer Subject Access Requests under the former/pre-GDPR Data Protection Act requirements and ignoring the ICO.
They also ask for ludicrous things that breach civil rights to privacy with their landlord l.icensing scheme. Underlying all this though is the UK's antiquated laughing stock constitutional arrangements... no written constitution setting out our rights as citizens, no proper one person one equal vote electoral system so we can vote out these dismal establishment politicians and so on.
Elizabeth
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Sign Up13:52 PM, 7th January 2019, About 6 years ago
We've had dealings with the ICO over a long period of time with a complex complaint involving a number of public bodies. These dealings led us to an expensive and fruitless attempt to secure a Judicial Review against the ICO. The use by the ICO of Section 50(2) of the Freedom of Information Act, by which a complainant can have their case binned without explanation and without any right of appeal or recourse, tells you a great deal about the ICO - and it's not pretty. It's not until you plumb the depths at considerable cost that you realise there is actually nothing you can do and nowhere you can go. Apologies for the bleakness of this message. All good wishes to Property118 members for the year ahead. You're doing a great job - thank you.
Luke P
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Sign Up14:37 PM, 7th January 2019, About 6 years ago
I had a very solid case with the ICO (against North East Lincolnshire Council) and they were initially on my side...because it was clear I was right. After enough time speaking with NELC, they completely flip-reversed and basically shut me down.
I’m sure they work together.
I know we moan about councils/government a lot, but they really are utterly, utterly incompetent and don’t think the rules apply to them (probably because they get a bit too used to playing the role as 'the only sheriff in town’) and simply cannot function if they’re a brought to account by a snivelling member of the peasantry.
Larry Sweeney
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Sign Up14:54 PM, 7th January 2019, About 6 years ago
The reality is that the Alliance is in posession now of a file relating to data breaches by certain councils. We have the evidence. How can Sefton keep data on properties purchased or disposed of by landlords, when those properties are not in Sefton, unless landlords tell Sefton everytime they complete a property transaction. The ICO and Sefton together by promoting GDPR breaches are denying landlords their licences. Landlords could not proceed as they would be colluding with Sefton to breach GDPR regulations. We do not under any circumstances condone law breaking ,that includes schemes to contravene GDPR regulations. Bad Enough Sefton ,but now the Information Comissioner covering for Sefton is beyond the pale. Ms Denham needs to step in and resolve this or Step down. The latter looks a better option at this stage ,as one of our complainaints is an Alliance member and publically elected official. The Alliance is compiling a file on several local authorities but we want to see this Sefton issue addressed as it would be inappropiate to disclose our evidence at this point, where the current management are either grossly inept or worse. This story will run.
Elizabeth
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Sign Up15:28 PM, 7th January 2019, About 6 years ago
Reply to the comment left by Luke P at 07/01/2019 - 14:37
I agree with you about incompetence Luke, but it is more disturbing than that. The deeper you go the more you realise that all these bodies back each other up against complainants i.e. the individual citizen. Until you've been there you don't understand what is going on, whether complaints involve the NHS, Government Departments, Ombudsmen or other public bodies. The dark side of this country I'm afraid. My husband, who went through the nightmare, which involved the most senior of individuals, lost all confidence in the institutions of this country. He felt it had all the appearances of corruption -that's how bad it felt to him, rightly or wrongly.
mrmr1993
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Sign Up15:30 PM, 7th January 2019, About 6 years ago
I can appreciate that it's hard to grasp the content of the GDPR without reading it, but there seems to be no case here.
From GDPR Article 6:
1. Processing shall be lawful only if and to the extent that at least one of the following applies:
...
(e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
...
4. Where the processing for a purpose other than that for which the personal data have been collected is not based
on the data subject's consent or on a Union or Member State law which constitutes a necessary and proportionate
measure in a democratic society to safeguard the objectives referred to in Article 23(1), the controller shall, in order to
ascertain whether processing for another purpose is compatible with the purpose for which the personal data are
initially collected, take into account, inter alia:
...
To try and argue that this wasn't an exercise of official authority would be madness, and the council can use the information for anything related (if it meets 6.4's tests). The ICO was right to throw this out.
Larry Sweeney
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Sign Up15:48 PM, 7th January 2019, About 6 years ago
Re comment by Mrmr93. Incorrect. GDPR regs are clear. Data collected must not be excessive. A local authority asking for addresses of properties outside of their borough is indeed excessive. Re the second point, How can the council maintain this data as accurate and up to date. The landlord fills out the initial application providing this info ,but 6 months later sells or disposes of a property in another borough. There is no law mandating that he should inform every council in the country of his aquisitions/disposals therefore the data held will not be current leaving the council in clear breach.
Most Tellingly neither Sefton nor their ICO pals could tell the Alliance when tasked ,how the Council could keep the data current and up to date. The public deserve an answer. Why have Sefton and the ICO failed to explain to the Alliance and both landlords how this data will be maintained current as per GDPR legislation. Their silence is very strange indeed.
Annie Landlord
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Sign Up16:00 PM, 7th January 2019, About 6 years ago
I can see this going the same way as your anti Shelter campaign:(
It would be helpful to see some evidence. When people ask on Twitter (erm, you do know that blocking people doesn't stop them from reading and commenting?) the response is always along the lines of 'we will provide an update later'
This one is particularly troubling. If true, can you post a link?
"#MondayMotivation Huge thank you to the concerned member of the public who informed us of the #Employmenttribunal ruling against #Shelter the housing charity who house nobody. Guilty of harassement and unfair dismissal of a vunerable employee. Lovely #Charity indeed."
And how many is a flood?
"Information flooding in to the Alliance from all over the country about the #Informationcomissioner and their failure to investigate #Data breaches by #Localauthorities. Email us any cases. We want a #publicenquiry into the handling by the #ICO of the Sefton case. @ICOnews."
The ICO certainly does get things wrong. Can you post the reply you've had from them?