Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Carole Stanton
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Sign Up10:12 AM, 8th November 2022, About 2 years ago
Hi, I'm in the same position as you. I decided now was the time to put rents up last Friday.
I phoned each tenant one by one and explained the situation. I have given them all a few months to prepare and the rents go up in January. I have now sent them all a follow-up letter.
Everyone was OK. They know we are all in the same boat as far as the cost of living is concerned.
Plus, all my rents will still be under market value.
I just hope we can all survive!!
Richard Sylvester
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Sign Up10:20 AM, 8th November 2022, About 2 years ago
I was in the same boat.
But..
1. You are actually doing the tenant an injustice by not raising rent, as they get "trapped" with you in a bubble not trying to improve their own income etc.. A bit like charging your own kids rent to stay at home. It's a part of life.
2. They'll be expecting it. It's on news 24/7.
3. it's not going to change anytime soon, especially energy and they need to play their part in our reduction of waste. Raising costs of energy is the best way to focus that.
So I wpuld say a letter with a couple of reasons for increase, with the NLA form to keep it official. Not appologetic but more along the lines of weve held out as long as possible but need to bring things into line.. This is what youradditional cost looks like.
You can always see if they kick back with any reasons that could delay their increase.
Blodwyn
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Sign Up10:23 AM, 8th November 2022, About 2 years ago
Two lovely Landlords!
And these are the guys pilloried by the Government and some LAs!
NewYorkie
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Sign Up10:31 AM, 8th November 2022, About 2 years ago
I was in the same position as you in 2020. I increased rent in London when tenants changed, averaging 3 years, because I could afford to because it was not my main income. But I had not increased rents for 5 years for my Yorkshire flats. Then, one tenant simply stopped paying at the start of lockdown, and £20k+ arrears and costs later, it had destroyed my relationship with BTL. I have since sold that flat and will sell my remaining flat. But, I started to raise the rent in January, and have just issued a S13 for next January. There is no easy way. This is a single mum who has never missed a payment in 4 years, despite losing her job. But, I am now retired and my mortgage has rocketed.
I am in touch with the tenant, and previously sent a simple text message (supporting the S13) explaining my situation, and saying I am maintaining her rent at below the market rate, even though it does not cover my costs. Unfortunately, I will soon follow up with a S21.
Judith Wordsworth
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Sign Up10:33 AM, 8th November 2022, About 2 years ago
Reply to the comment left by Blodwyn at 08/11/2022 - 10:23
And not to mention all the Tenant action groups.
Perhaps they would rather tenants' rental homes were repossessed?
geester24
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Sign Up10:34 AM, 8th November 2022, About 2 years ago
I have put 5 rents up in the last few weeks. I tend to review every 3/4 years to give peace of mind to them and reward good behaviour and longevity with a discount to market.
4 have received it well and confirmed whilst one has not replied to my email 7 days ago and a follow up WhatsApp msg yesterday ( I see it has been read). Obviously I need them to confirm. Next steps ?
Laura Delow
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Sign Up10:36 AM, 8th November 2022, About 2 years ago
I did the same & was open/honest with my tenants about why I reluctantly had to do this. Have to hand the market rent you could get (you can get an indication on Rightmove) versus what they pay & explain you're still happy for them to pay below market rent (BMR) but you nevertheless need to increase the rent by Xpm to cover a small part of your increased costs; mortgage payments have gone up by 2.25% since before Covid hit = Xpm extra pm and buildings insurance has increased by 20% too, and repair costs are now much more than before, but just both these two alone add up to Xpm more which you can least afford if you don't increase the rent. If they're on benefits, check the LHA rate for their post code https://lha-direct.voa.gov.uk/ as they will possibly be able to get an increase in their Housing Benefit element. If they're not on benefits but still in employment, although any increase will be a pinch as they've got used to paying a low rent for years, if they know they're still paying BMR they won't go elsewhere.
With one of my tenants, they were paying £950pm which was £400pm BMR and I asked we meet halfway at £1150pm in 2 incremental increases over 2years. They were more than happy with this.
Dylan Morris
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Sign Up10:42 AM, 8th November 2022, About 2 years ago
If you’re renting flats with service charges explain that these have gone up as well.
Oliver Rees
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Sign Up10:50 AM, 8th November 2022, About 2 years ago
I have been in this situation very recently. I was remortgaging early this year (thankfully before the rises). Rising the rents before the remortgage was particularly difficult because their rent had largely remained unchained for 6-8 years.
I simply completed a rent increase form and accompanied it with a cover letter explaining our reasons for increasing the rent - increased expenses that have grown exponentially in recent times due to higher than normal inflation. I also calculated the overall percentage increase, and how this would have equated per year to try and lessen the blow so to speak. Largely my tenants accepted these raises although I did give one a 3 month phasing in period to help them organise their finances. I was relatively confident the tenants would accept these raises as we remained very competitive with the current offerings on the market and most people would prefer not to go through the ordeal of finding somewhere new just to make a point.
It is not a nice conversation to have, but it is very important to have sooner rather than later. Given the current economic uncertainty I have decided that I can no longer reward good tenants by not increasing rent annually as we do not know what is around the corner. Thankfully all of my mortgage products do not expire until between 2025 and 2027 so I have a few years to allow for an increase every year of to try and soften the blow so to speak when higher rates no doubt are presented to me.
I believe that record low interest rates are now behind us and I have an action plan to protect myself from AVG 4% interest rates by 2025.
This is an increase of around 2.5 times what I am paying at the moment - scary - this will reduce my income by 85%. In the meantime if I can increase my turnover by 5% a year - this will be an increase of 15.7% by 2025 and 27.6% by 2027.
By 2027 when all of my remortgages will be completed if they are all at 4% my decrease in profits will then be 58.5%. Much more bearable than 85%, although indeed still very disheartening for all my sacrifices I have made over the years to build this portfolio.
I am also diversifying my portfolio with furnished holiday let’s and adding new properties (even emptying my garages to let those) all in an attempt to meet those losses. Whilst I was hoping to increase my financial freedom it looks instead that I will just be fighting to maintain what I already have built. Obviously I will reassess the financial situation each year as perhaps our economy will outperform my predictions in which case we can all take a sigh of relief and I will rethink my rental strategy.
I think it’s a very important time to consider your position critically and plan for the future. Do not wait to increase your rents! I am also keeping a sinking fund for worst case scenarios where I might need to pay off debt in the future.
Hope that helps.
Jamie Finch
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Sign Up10:59 AM, 8th November 2022, About 2 years ago
I'm in the same situation and have come to regret not putting rents up before. When interest rate were so low, I was making more than enough and didn't neet to put rents up. I too have lovely tenants who stay for years and I contacted them all personally as I know them all personally. We've had good chats and agreed increases.
However, what has become apparent is that had I already been charging market rate, I'd have been able to put them up more now as there is quite rightly a limit to how big an increase anyone one can take in one go. I've given my appologies I had to raise them at all and everyone understood. I have also warned them that from here on, I'll have to keep things under review and to expect regular increases from here on in.
Jamie