Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ian House
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Sign Up16:35 PM, 28th February 2014, About 11 years ago
Reply to the comment left by "Ian House" at "28/02/2014 - 16:34":
By the way, thank you in advance (I pressed Post comment too quickly 🙂 )!!
All the best, Ian
John Tattersall
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Sign Up15:05 PM, 26th March 2014, About 11 years ago
hi Tony. We are working with a builder on a refurb project and he has asked for a Schedule of Works which I think makes sense to ensure that we are all on the same page. Would you have an example of one you have used previously ? Thanks, John
philamena george
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Sign Up11:25 AM, 15th September 2014, About 10 years ago
Hello Tony We would like to ask you a question
We have a four bedroom terraced house in a good rentable location that we have rented out to four/five students over the last 10 years. The students market has become very competitive so we are planning to convert the property into four self contained one bedroom flats and rent each flat at £450 to professionals.
Any ideas on the approximately cost of conversion like this, any tips, the best way to finance (we plan to remortgage the unencumbered property ) and do you feel we are making the best decision? (HMO is not the route we would like to take due to the work and red tape involved)Your comments will be really appreciated.
Thank you
AnthonyJames
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Sign Up18:33 PM, 16th September 2014, About 10 years ago
Reply to the comment left by "fay clarke" at "15/09/2014 - 11:25":
Hello Fay. This is complicated, as it depends quite how distinct these rentable units are going to be, and how posh they really need to be. In my view young professional tenants are not much different from students: they tend to like big houses and prefer a higher standard of décor and an ensuite, but otherwise employed people can be happy to live in houseshares into their early thirties: it's independent, affordable good-quality housing, while they save a deposit, change jobs, find partners and so on.
If you intend to create entirely self-contained one-bedroom flats out of this large house, then you will be creating four separate leasehold properties within a freehold envelope, each of which will need a separate mortgage. This is by far the most expensive option from a construction point of view: building regulations will require you to insert new-build-quality fire- and sound-proofing materials between the flats so they are completely protected from each other. You will also need four separate electrical and heating systems and ensure you meet local minimum space standards for each flat, if your council has a policy on this. You will also need planning permission, sufficient parking, bike storage - the list just goes on and on. You will end up however with four separate flats which could be sold on and would attract a higher rent. However, each unit would be taxed separately for council tax, which gets expensive for the tenant.
A less intensive approach would be to create an HMO of bedsits, which are separate lockable units with some shared facilities. For example, each might have an ensuite bathroom, but the kitchen is shared - this is closer to a student houseshare - or you could have separate kitchenettes in each unit, with shared bathrooms and a communal lounge/TV room. I've never done separate kitchenettes, and I'm not sure how this would be treated as regards building regulations: each represents a separate fire hazard, so the authorities will probably have higher expectations on this.
In my view the best approach would be to create lockable units with separate ensuite bathrooms and fast internet and TV points, but retain a shared kitchen and communal room, with common utilities and heating and electrical systems. Ensuite rooms always secure a higher rent, and professional working people really appreciate it, whilst still being prepared to share a kitchen. You intervene much less in the fabric of the building, the conversion cost is far cheaper, and it will be a lot easier to sell the property as a normal family home, or rent it to a family, if you ever decide to do that.
I can't give you a price for making each room more self-contained - so much depends on the layout of the house. I also can't advise on output values as I don't know your area. In Reading, where I operate, a one-bed flat will rent for around £750-800; £450 is the going rate for a superior-quality room in a houseshare,
As regards mortgages, may I suggest you post a separate query on Property118, as there are other people better qualified than me to advise on HMO mortgages. However, in my view you don't need to remortgage. Assuming you have a BTL mortgage and the terms and conditions don't explicitly ban separate lockable rooms, then just convert the bedrooms by adding ensuite bathrooms and better internet connections, and carry on as you are. All you are doing is upgrading the rooms and making them better suited for professional sharers rather than tenants.
You may need to upgrade the kitchen and other areas to suit professional tenants: have a look at the properties on http://www.spareroom.co.uk to check out your competition at the higher end.
philamena george
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Sign Up9:23 AM, 17th September 2014, About 10 years ago
Hello Tony
Thank you very much for your constructive answer. You have give me more options to consider...
Charline Caisse
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Sign Up10:25 AM, 17th September 2014, About 10 years ago
As a landlord, do you use third-party property inventory adjudicator services so the process would be as easy as tick tick check?
And if yes, do you change inventory companies or you stick with the same one over and over again?
One last last question do you benefit of any discounts as a loyal client?
Thank you
Cheers!
philamena george
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Sign Up14:25 PM, 17th September 2014, About 10 years ago
Hello Charline
We complete our own inventories for our properties...sorry I cannot be more helpful..
Rusty Dog
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Sign Up12:14 PM, 30th October 2014, About 10 years ago
Hello Tony
We have just found a buyer for a building plot with planning permission to build one house in our back garden. We will remain in our current house for a few years at least so have carefully vetted the buyer as we want good neighbours ( they are building to live in the new house themselves ). The building plot is accessed via a shared driveway along the side of our house ( shared just between our existing house and the building plot ) so we have been advised to retain ownership of the drive in order to protect our asset ( the house we live in ). We want to make sure we are covered in the sales contract for any other issues that may crop up eg. we want to put a sensible timescale on the build so we don't have an overgrown building plot behind our house for too long. We have also been advised to make sure the new owner of the plot does not connect to our services such as sewage pipes as this could cause problems in the future. With your experience can you think of any more potential issues we should cover in the sales contract?
Thanks
Rusty
Matchmade
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Sign Up14:58 PM, 31st October 2014, About 10 years ago
Reply to the comment left by "Rusty Dog" at "30/10/2014 - 12:14":
Hello Rusty,
Firstly I hope you are able to work out amicable arrangements with your new neighbours, as it can be miserable for both parties if things go wrong: if, for example, you are too prescriptive - you have, after all, presumably received a very large tax-free payment in exchange for your land, and you must expect some disruption during the construction of the new house - or if the new owner is cavalier with his or her machinery and hours of operation, or fails to monitor the behaviour of their subcontractors as regards noise and disposal of refuse in particular.
The issues I would consider addressing in the sales contract are:
1. How are you going to enforce a maximum construction timeframe? Are you going to impose financial penalties on the new owner if her builder goes bust or walks off the job in mid-winter, and she struggles to find someone prepared to take on someone else's unfinished work? In my experience if you try and impose a deadline on a builder or a buyer, they just adjust their price to compensate for the possible penalty and added risk. I think the main thing you can do is check the buyer has sufficient funds to finish the job, with a contingency reserve.
2. I wouldn't bother trying to specify hours of operation down the shared driveway: this will be stated anyway in the conditions of the planning permission.
3. Since it sounds as if the new owner will be running large vehicles, including full skip lorries and flat-loaders with bricks etc down the drive, and digging it up to install services, this may affect the structure of your property. If the vehicles and excavation works are going to be within 3 metres of your building, consider requiring the new owner to issue a Party Wall Notice to you, and pay for an inspection of your property to confirm its condition, in case you see any signs of damage or settlement and have to make a claim.
4. How close are the routes for your sewerage, gas, electricity and water to your driveway? If the new owner's utility works are likely to be within a metre of yours, you could specify that you must be copied in on all correspondence with the utility installers and notified when any works begin. Rusty pipes can burst if the ground surrounding them is disturbed.
5. Require the new owner to reinstate the surface of the shared driveway when the works are complete, and any damage to trees and fencing. After that, it sounds like all road maintenance will be your responsibility.
6. I presume you will be putting restrictions on use of the house, to prevent future owners from running, say, a taxi or vehicle hire business from home, with all the associated traffic. Your access permission over the drive, after construction is complete, should only permit domestic cars and vans, and delivery vans.
7. I assume you are providing space at the head of the drive for the new owners to put their rubbish bins on "bin day": local government refuse vehicles won't go down such a drive.
Rusty Dog
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Sign Up17:16 PM, 31st October 2014, About 10 years ago
Thanks Tony - that's really helpful - a good few things I hadn't thought of.