Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Linda Lane
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Sign Up18:01 PM, 29th October 2015, About 9 years ago
Hi Tony
I have a question regarding rebuild values. I have a large portfolio and over the years I have made my own decisions regarding what I think it would cost to rebuild my houses, but after a bad experience with an insurance claim now where they said I was under-insured - want to play by the rules (however silly they may seem) - especially as a certain mortgage lender who will remain nameless is now sending out the annual statements with a sentence about making sure one has the correct rebuild values - I take this to mean that they might try and say I've broken a clause if I don't insure the houses for what they deem to be the correct amount (and then call in all the loans...)
So, I have gone back to 2010 before I started my independent valuations and added on the amounts one is supposed to for each year (e.g. 4.5%, followed by 3.5% etc.) up to 2015. I was just going to go ahead and up my insurance to these amounts, but just checked one of them on the BICs site, because the information from my sums is that I should insure it for £100,000, but on the BICs site it says I could get the basic rebuild done for £156,000 and a good quality one for £180,000. So if the rebuild on that one is wrong, then maybe they all are. On the other hand, it would have been the mortgage lender's surveyors who gave me my initial calculations on which to base my new assessments.
Any ideas regarding what I should do? Already by upping the rebuild values on the whole portfolio I am looking at an increase value of about £800,000 - which will cost me about £800pa. - and on some of the houses the issue goes the other way, with the rebuilds seeming really high and variable even within the same areas.
Matchmade
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Sign Up17:51 PM, 2nd November 2015, About 9 years ago
Insurance companies are a law unto themselves; you really need to check with criteria each firm uses to calculate rebuild values, and stick to that. There's no point in thinking you know better than them, as they are always looking for reasons to avoid paying out.
You don't say what your base figure for the rebuild cost was obtained, pre-2010. All I do is use the gross external area quoted by the building surveyor when I had each property first valued for mortgage purposes. I also cross-check this base value against my own measurements of the GEA, as instructed by BCIS. I have thought about further checking the BCIS rebuild figures against Homebuilding and Renovation's online calculator at http://www.homebuilding.co.uk/calculator, but I suspect that if the latter proved cheaper, an insurance company would say you must use BCIS, primitive though it is.
Would you post this query on the general Property118 board too, as I know there are insurance brokers who use this site, and they may have better advice than I can offer?
Penelope Poore
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Sign Up15:06 PM, 3rd November 2015, About 9 years ago
Hi Tony
I have another question. I am on this conversion of a house into three flats and have the first up for sale. I am planning to transfer a share of the freehold with each flat. Do you think that is the best idea? If I do, do I have to set up a separate company to deal with the freeholds, or leave it up the flat owners? Do I have to set ground rent and service charge or leave them to sort that out among themselves? And lastly, what length lease should I provide? As you can see, I'm new to flat conversions!
Matchmade
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Sign Up15:51 PM, 3rd November 2015, About 9 years ago
Hello Penelope,
Check with your solicitor, or ask her to ask a colleague if she hasn't much experience with leaseholds, but I would say:
1. You could retain the freehold for yourself, over a 125 year lease, and charge the leaseholders ground rent, typically £250 a year, index-linked to RPI and increased every 10 years. The ground rent could be more in London or if you are feeling ambitious. Without wishing to sound gloomy, that's an income of £750 a year which would cost you £25,000 in hard cash at 3% if you bought an index-linked annuity. It could come in handy in your retirement and for your beneficiaries or a charity after you pass away. Of course there is some administration involved with claiming ground rent but it's pretty minimal.
2. If you do give a share of the freehold to each leaseholder, make sure this is clear to potential purchasers and you could use it as justification for holding firm on your selling price. Leaseholders will naturally want to get a share of the freeholder for free, but the ground rent is a real asset and there's no need to give this up lightly.
3. Note the leaseholders are nowadays allowed to buy the freehold off you at some point if they choose, but a fair price must be paid to reflect the ongoing value of the ground rent to you. You will also be approached by companies offering to buy your freehold, usually for a pittance, so ignore them. Their business models rely on freeholders going for the easy lump sum, even though this typically only represents about 25 years of the 125 years of potential value.
4. A management company is needed to maintain and pay the utility bills for the common areas of the property on behalf of the leaseholders. Some of these management companies on old leased properties have a terrible reputation for over-charging leaseholders, so when I sold a block of four new flats, I felt it was fairest if the management company was owned by the leaseholders and run by them; their status as leaseholders guaranteed them voting membership and shareholder status in the company. They could of course outsource the maintenance work to someone else, but at least they would retain control and full visibility on costs.
Giving them control of the management company and hence their running costs will go a long way towards easing most people's concern over buying a leasehold flat, which will help your sales. I did my leaseholders a favour and set up and ran the management company for the first year, just while they found their feet.
You do not need to set the level of service charge after, say, the first year: that is for the leaseholders to agree amongst themselves. As freeholder though you should have it written into the terms of association of the company that you have the right to inspect the books and check they are managing things properly, taking out insurance, and hopefully setting money aside for replacing the roof one day. Your solicitor will advise on the exact wording, but you need to make sure that you as freeholder have the power to force the leaseholders to maintain the property if they are failing to do this. This can happen if a leaseholder refuses to cooperate, moves abroad, claims to have insufficient funds, and so on, or the leaseholders fail to communicate. It's surprising how a building and its grounds can fall into neglect if no-one is looking after it properly.
Let me know what you decide to do - I'm sure Property118 members will be interested.
Penelope Poore
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Sign Up17:50 PM, 3rd November 2015, About 9 years ago
Reply to the comment left by "Tony Atkins" at "03/11/2015 - 15:51":
That is such useful and detailed information and I am so grateful. I'm going to make an appointment with the solicitor to discuss it, although I think I may change to one who specialises in leasehold. We once, a long time ago, owned a house converted into 8 flats, where the leases were so badly drafted that we couldn't enforce payment of the service charge. It was a nightmare.
Anyway, I am definitely now minded to retain the freeholds on this one and I'll certainly let you know the outcome.
Matchmade
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Sign Up11:22 AM, 4th November 2015, About 9 years ago
Reply to the comment left by "Penelope Poore" at "03/11/2015 - 17:50":
Penelope - I note from an earlier post that you are actually converting two flats into three. Won't the original flats be leasehold and have some kind of ground rent and management company arrangements which you can use as a model? Or maybe not, if they were drafted decades ago: things have moved on. For example, leaseholders now have the right to buy out freeholders, and there is more awareness of abuses by third-party management companies, so leaseholders are pressing for the right to run their own maintenance, insurance and so on.
I forgot to add: make sure you have to-scale site and floorplans with the access routes, common areas, allocated parking (if any), shared garden and so clearly marked. These will be needed to submit to the Land Registry, where they will be checked and signed off as valid for their purposes, to minimise the risk of future disputes. Try and do this as soon as possible, otherwise you will be fighting fires with your buyers' solicitors demanding answers on X, Y and Z during the conveyancing process, all of which delays the sales and can discourage the buyers.
I also found it useful to state very clearly to buyers and their solicitors that in Year 1, the management fees will be, say, £500 per flat, and be firm on that. If you leave it vague, there will be endless questions. It doesn't matter whether £500 is a real-world figure or not, as long as it covers likely eventualities like a fence blowing down and the buildings insurance: if there's a surplus at the end of the year, that's fine - it will simply be handed over when you transfer responsibility for the management company to the leaseholders.
It will be easier to try and persuade one of the leaseholders to help run the management company from Day One, to train her up and to simplify the handover: banks can be a right pain in the neck if you want to change signing rights on a business bank account.
Penelope Poore
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Sign Up13:04 PM, 5th November 2015, About 9 years ago
Hi Tony
After I read your post this morning, I checked the leases - something which hadn't occurred to me before, but should have done! I don't think I can use them though as they date from the 1950s and look pretty out of date. Sadly, I think I'll have to pay up for new ones.
I've found a firm called Lease Plans UK, who will measure up and provide a LR compliant plan quickly, and I'll get that off to the LR asap. Thank you for the tip.
I've asked the estate agents whether they think selling a share of the freehold will enhance the price, and the manager is supposed to be coming back to me on it. I'm not sure they know though - perhaps it's hard to pin down. I think I'm going to go with the plan to retain the freehold unless I come under pressure from a potential buyer to part with it. We have an open house on Saturday with 30 people booked in so far, so I have my fingers crossed.
Matchmade
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Sign Up16:25 PM, 5th November 2015, About 9 years ago
Penelope - wow, 30 people, well done! If you can, I would suggest you brief the sales agent beforehand about the arrangements for leasehold, freehold and management, as people are bound to ask.
Also, do your own research to supplement what your agent tells you. Look at what your competitors are doing in other local flatted developments, Visit them and pretend to be an interested buyer. What's their marketing like compared to yours? How much are they charging in ground rent? What will the management fees be, and how are they controlled? Allowing the leaseholders to run their own management company at your flats is likely to be a bonus compared to the arrangements at larger developments, so emphasise that and resist pressure to give up the freehold - it's a valuable asset.
Ankur Arora
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Sign Up12:19 PM, 8th December 2015, About 9 years ago
Hello All
I have just purchased a commercial property with a view to convert the upper floors to residential and refurb the ground and basement to remain office space. The ground and basement will be let out to another of my companies which is currently on flat rate VAT scheme. The property is purchased under a newly set up property development company which is currently being VAT registered so that we can Opt in and recover the VAT paid on purchase.
My query is that if I Opt in, does this mean that I will have to charge VAT on the residential part from residential tenants and VAT from the commercial tenants on rent?
Many thanks
AnthonyJames
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Sign Up16:09 PM, 8th December 2015, About 9 years ago
Sorry Ankur, I've no idea: I'm a residential housing developer, so don't get involved in commercial letting, either to businesses or private tenants. This is a specialist area requiring proper tax planning; I suggest you talk with your accountant.